Ian Tickle has been appointed as Chief of Global Field Operations at Freshworks, moving from his interim position to take on the role full-time.
Tickle had previously held the role on an interim basis since early 2025, while also serving as Senior Vice President and General Manager of International Sales. He now assumes permanent responsibility for driving Freshworks' global field sales, focusing on both new business development and expanding relationships with existing customers.
The company announced that Tickle, based in London, brings three decades of experience in global sales and enterprise software leadership. Prior to joining Freshworks a year ago, Tickle served in senior roles at Domo as President and Chief Revenue Officer, and at Oracle as Vice President EMEA, SaaS Solutions.
His career has included extensive experience in scaling global sales operations, driving revenue growth in competitive markets, and leading transformation initiatives. The company highlighted his role in delivering results across international markets and supporting business expansions worldwide.
Management view
Dennis Woodside, Chief Executive Officer and President at Freshworks, commented on Tickle's appointment, noting the impact he has had since joining the company.
"Since joining Freshworks, Ian has distinguished himself as a customer champion and exceptional leader, working across the organization to deliver results for our users, our teams, and our company. He's made a big impact in a short time, and I am excited to see this momentum continue under his leadership as demand for our uncomplicated IT and customer service software grows."
Tickle was specifically noted for his influence on the company's financial performance in the first quarter of 2025. During this period, Freshworks posted a year-on-year revenue increase of 19%, reaching USD $196.3 million, with an operating cash flow margin of 30% and an adjusted free cash flow margin of 28%.
Continued leadership
In this new capacity, Tickle will continue to report directly to CEO Dennis Woodside and serve as part of the wider management team. The company stated that his London base allows him to maintain strong international ties and support global operations as part of Freshworks' ongoing expansion.
Tickle outlined his plans for the new role and highlighted his initial focus since joining Freshworks.
"I'm honoured to take on this role permanently and excited about the opportunities ahead for our global field operations. From day one, my focus has been on building a world-class team that partners across the business to deliver meaningful impact for our customers, our people, and the company. This new role gives me the opportunity to extend that impact more broadly, while staying deeply connected to the needs of our global markets," said Ian Tickle, Chief of Global Field Operations at Freshworks.
Background
Freshworks provides service software for both customer and employee experiences to more than 73,000 companies worldwide, including organisations such as Bridgestone, New Balance, S&P Global, and Sony Music. The company's solutions are used by businesses to improve service efficiency, employee productivity, and long-term customer loyalty.
Tickle's work at Freshworks over the past year was noted for continued focus on customer outcomes and collaboration across different business areas. The appointment is intended to provide continuity and further the company's objectives for global growth and market expansion.
