iManage launches new AI-powered services to boost productivity

iManage has introduced several new AI-powered services to enhance its knowledge work platform. These services, named iManage AI Enrichment, iManage Mailbox Assistant, and Ask iManage, aim to boost productivity, leverage organisational knowledge more effectively, and reduce manual tasks. These enhancements intend to enable users to focus on higher-value activities that contribute to business outcomes.

The company is deploying these services through customer adoption programmes that offer a structured and supportive experience. These programmes are designed to assist customers in adopting AI solutions while ensuring sustained, long-term benefits. A consultative partnership approach is emphasised, providing personalised guidance and support at every stage of the AI adoption journey.

The iManage AI Enrichment service offers AI-powered document classification and enrichment at scale. This service aims to improve the quality and value of an organisation's saved documents by automatically identifying document types, extracting key information points, and saving this information with the document. This process enables natural language search and more actionable results. The AI Enrichment service includes over 70 pre-trained document classification models designed to deliver better accuracy and reduced hallucinations. It is now available to all iManage Insight+ customers.

iManage Mailbox Assistant is another service introduced, designed to automate and streamline the filing of emails and attachments. This service ensures that emails and attachments are saved in the correct matter or workspace within iManage Work. The goal is to eliminate the daily task of inbox organisation for professionals, thus allowing them to concentrate on high-value tasks. It also ensures that critical organisational knowledge is securely filed and accessible across the organisation.

Ask iManage allows professionals to use natural language to find specific data points within documents, ask follow-up questions, and take action based on the information. It also includes features to paraphrase content, generate prompt suggestions, translate text, perform grammar checks, and extract clauses, obligations, and restrictions, all within a single workflow.

Neil Araujo, CEO of iManage, commented on the announcement, stating, "When we announced our AI strategy last year, we were clear that we intended to use AI in a thoughtful and practical manner to address real-world business problems that our customers face. iManage AI Enrichment, iManage Mailbox Assistant, and Ask iManage are the first embodiments of that strategy, and they will allow professionals to streamline routine aspects of their job so that they have more time to spend on the work that matters most to them."

Araujo further highlighted the significance of these advancements, saying, "This is an exciting advancement of our AI vision, which builds capabilities directly into the iManage platform and leverages the quality data sets that are stored there. We have made impressive progress over the past year with AI and look forward to continuing to deliver new capabilities that provide our customers with a foundation for success with AI."

The new services by iManage are expected to provide professionals with tools to better manage their workflow, and efficiently handle routine tasks, allowing for greater focus on significant aspects of their roles.