Customer Feedback stories - Page 2

Value for money drives online customer sentiment three times more than price, delivery speed or product quality, a study of reviews finds.

Recast hires former Jamf leader Jake Mosey as chief product officer to steer Intune-focused tools via closer community-driven input.

Recast Software lands 12 G2 Winter 2026 badges, underscoring strong customer-led momentum for its Microsoft-focused endpoint tools.

Retailers brace for a “Christmas Returns Hangover” as eDesk reports a 45% spike in return requests from 26 December, denting profits.

84% of Asia-Pacific shoppers will pay more for brands they trust with personal data, highlighting growing concern over digital privacy and customer experience.

WiseTech overhauls CargoWise pricing, scrapping seat and hosting fees in favour of AI-enabled per-transaction Value Packs for logistics.

Amplitude launches AI Feedback, a tool that uses AI to turn scattered customer feedback into clear, actionable insights across multiple channels.

Infios has earned the Customers' Choice for Warehouse Management Systems in 2025 from Gartner Peer Insights, praised by major Australian retailers for its technology.

Datadog has been named a Leader in Gartner's 2025 Magic Quadrant for Digital Experience Monitoring, marking the second consecutive year of recognition.

Rydoo leads Gartner's 2025 expense management report with a 95% user recommendation, thanks to its AI-powered software used by over 1 million customers globally.

AI use in software testing has doubled to 60%, but 80% of organisations still lack the expertise needed for effective AI testing management.

NetApp has been named a Leader in Gartner's 2025 Magic Quadrant for Enterprise Storage Platforms, highlighting its innovative and reliable data solutions.

Celonis has been named a Leader in Forrester's 2025 process intelligence report, praised for its AI-driven platform and enterprise-wide process control.

Xero is set to launch a redesigned navigation and homepage, shaped by customer feedback, enhancing usability with customisable, insight-rich features.

Amplitude leads in digital analytics, topping Forrester's Q3 2025 report for ease of use, AI innovation, and customer satisfaction.

BeyondTrust is named a Leader in Forrester's Privileged Identity Management report, earning top scores in 13 criteria for its identity-first security strategy.

Bitdefender is named the sole Visionary in Gartner's 2025 Magic Quadrant for Endpoint Protection Platforms for the third year running.

Qualtrics enhances its global Partner Network to boost experience management, offering new tracks, tiers, and investment to accelerate shared growth and customer impact.

Datadog has been named a Leader in Gartner's Magic Quadrant for Observability Platforms for the fifth consecutive year, reflecting its strong market position.

Brightcove launches AI-driven updates, enhancing video streaming with features like automated captioning, multilingual dubbing and smarter content analysis.