Customer service stories - Page 19
Five ways Aussie retail can survive the arrival of Amazon
Thu, 18th Jan 2018
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Australian retailers can survive Amazon, says business author Ed Ludbrook. Retail is about problem solving and customer loyalty.
Kiwi brands need to step up their game when it comes to digital experience
Wed, 29th Nov 2017
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The report singled out online retailer Mighty Ape as having the best digital experience among all brands with a score of 35.
Hitachi develops robot that can spontaneously ‘learn’ from mistakes
Wed, 4th Oct 2017
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robots
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Hitachi has announced the development of active-learning dialogue-data based AI technology to its human symbiotic service robot.
NZ telco industry focussed on improving customer service
Mon, 25th Sep 2017
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The New Zealand telecommunications sector is actively addressing customer service gaps through a series of initiatives led by the Telecommunications Forum.
Datacom recognised for implementation of IP Australia's intelligent assistant, Alex
Fri, 22nd Sep 2017
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martech
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ai
Datacom’s intelligent assistant ‘Alexa’ has scooped an award at the 4th Annual Intelligent Assistant Awards in San Francisco this week.
Health insurer nib trials AI customer service agent Frankie
Mon, 11th Sep 2017
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digital signage
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martech
Frankie will be able to provide instant responses to a variety of common enquiries to nib’s new product range including benefits available.
Christchurch's Connexionz continues U.S expansion with new California office
Mon, 7th Aug 2017
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data analytics
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laser
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big data
Christchurch's Connexionz boosts US presence, opens new California office amid growing demand for smart transport solutions.
Boost efficiency and customer service with the Zebra TC56
Mon, 7th Aug 2017
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martech
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commerce systems
Today’s workers want a device that is every bit as contemporary and easy to use as the smartphone they use every day.
Salesforce Service Cloud goes next-gen with mobile apps & learning platform
Mon, 31st Jul 2017
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data analytics
Salesforce is taking the next generation of its Service Cloud to customers this week, adding more customisation and an interactive learning platform.
Going rogue: The challenges of AI in customer service
Tue, 27th Jun 2017
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AI technologies are becoming increasingly sophisticated, and can add immense value to organisations — but they are by no means foolproof.
Pegasystems announces AWS integration in customer service solution
Thu, 8th Jun 2017
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hyperscale
Pega clients can now embed the Amazon Connect experience directly into Pega Customer Service to provide agents with full customer context.
Photo gallery: Panasonic's top Australian channel partners crowned
Wed, 17th May 2017
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edutech
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partner programmes
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customer service
Total Communications has taken out Panasonic and CommsPlus Distribution's top partner awards, with Nexgen and Commander Centre among the winners.
Insurance systems provider EIS partners with Microsoft Bot Framework
Fri, 12th May 2017
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martech
The move is the latest in the trend of companies leveraging the power of AI and machine-learning in their knowledge management.
Auckland ISP sets up shop in provincial New Zealand
Tue, 9th May 2017
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unlimited internet
Unlimited Internet has established a Customer Service Centre in Palmerston North from where it will grow its customer base further throughout NZ.
YOU'RE INVITED: Fresh way to master IT service management
Mon, 8th May 2017
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itsm
They have one goal: make it easy for brands to talk to customers and easy for users to get in touch with businesses.
Knowledge management critical to deliver customer satisfaction – Frost & Sullivan report
Thu, 27th Apr 2017
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Frost and Sullivan report underscores knowledge management as key in achieving heightened customer satisfaction in the digital age.
Artificial intelligence & voice data peers into sales performance
Tue, 18th Apr 2017
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martech
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ai
Companies may have little insight into why one individual may outperform another or how to provide effective feedback that will improve performance.
MYOB teams up with Genesys to provide integrated customer service experience
Wed, 15th Feb 2017
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fintech
MYOB partners with Genesys to revamp contact centre capabilities and provide a personalised customer service experience.
INSIGHTS: Tips for transforming your customer experience
Mon, 13th Feb 2017
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Get insights on how to empower your team to deliver exceptional customer experiences in Fuji Xerox's Customer Experience report.
Surprise surprise: NZ telcos need to up customer service game
Thu, 2nd Feb 2017
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uc
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martech
The latest Consumer NZ survey on NZ telcos has revealed Kiwis aren't to happy when it comes to customer service.