Customer service stories - Page 2
Workflow automation a top priority for 60 percent of executives
Last month
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cx
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digital transformation
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martech
A new OTRS study reveals 60% of executives now prioritise workflow automation to scale businesses, with a significant rise in global adoption.
UK consumers expect online retail to match in-store CX
Last month
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cx
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martech
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ai
Coveo’s 2024 Relevance Report reveals 49% of U.K. shoppers face customer experience issues, with higher dissatisfaction among Gen Z and Millennials at 71%.
NICE secures largest ever CXone deal in the APAC region
Last month
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uc
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data analytics
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cx
NICE secures its largest APAC region deal for CXone, replacing legacy systems with a unified AI-driven platform to revolutionise customer service.
UK consumers uncertain about AI's impact on customer service
Last month
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uc
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ai
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ai agents
Only 32% of UK consumers see AI's potential to enhance customer service, while most are wary of its risks, a CCMA and Odigo study reveals.
HSBC & BNY Mellon to pilot Quantexa's new AI technology
Last month
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risk & compliance
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ai
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hsbc
HSBC and BNY Mellon join Quantexa's Lighthouse Programme to deploy Q Assist, a context-aware generative AI suite, debuting at London Tech Week to optimise financial services.
NVIDIA unveils ACE AI microservices for digital human creation
Last month
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uc
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gaming
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network infrastructure
NVIDIA launches ACE generative AI microservices, poised to revolutionise digital human creation for sectors ranging from gaming to healthcare.
CrowdStrike wins 2024 award for best practices in cloud security
Last month
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cloud security
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advanced persistent threat protection
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ai security
CrowdStrike wins Frost and Sullivan's 2024 Global Customer Value Leadership Award for Cloud Security, spotlighting its Falcon Cloud Security suite amid a 110% rise in cloud exploitation incidents.
Bank partners with Newgen Software to digitise onboarding
Last month
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fintechs
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cx
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martech
Centennial Bank partners with Newgen Software to digitise onboarding, enhancing customer experience with a streamlined, low-code automation solution.
Neo4j partners with Snowflake to enhance data science in cloud
Last month
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data analytics
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martech
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cdp
Neo4j and Snowflake reveal an integration to embed graph data science within the Snowflake Data Cloud, enhancing AI and ML insights.
Enhancing customer experience with conversational AI
Last month
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cx
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martech
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hcm
Spark integrates advanced conversational AI to enhance customer experiences, focusing on empathetic interactions and leveraging existing technologies for efficiency.
Salesforce report reveals AI-driven shift in customer service
Last month
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cdp
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martech
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ai
Salesforce’s latest report reveals 80% of Singaporean service professionals now see customer service as a profit driver, anticipating higher budgets and headcount.
Half of Australian consumers switch mobile providers biennially
Last month
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cx
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martech
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nbn
Half of Australian mobile users switch carriers biennially, with one-third buying for others, reveals SpinTel study, highlighting value over loyalty and smaller provider appeal.
Momentum Life enhances quality assurance with AI bot QBOT
Thu, 30th May 2024
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digital transformation
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cx
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martech
Momentum Life has launched QBOT, an AI-powered quality assurance bot by Quanton, to enhance compliance and customer service.
Hitachi partners with Google Cloud to drive AI innovation
Thu, 30th May 2024
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storage
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it training
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hybrid cloud
Hitachi partners with Google Cloud to leverage AI technologies, including Vertex AI and Gemini models, enhancing Lumada’s digital transformation capabilities.
Taking the next step forward in the contact centre evolution
Thu, 30th May 2024
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uc
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data analytics
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cx
Artificial intelligence is revolutionising Australian contact centres, enabling unparalleled personalisation and efficiency.
Ansvar partners with Interactive to modernise tech & boost security
Thu, 30th May 2024
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it training
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data protection
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hcm
Ansvar teams up with Interactive to modernise their tech stack and bolster security measures, driving enhanced risk management and regulatory compliance.
Salesforce unveils AI programme to boost Singapore SMEs
Thu, 30th May 2024
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crm
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digital transformation
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martech
Salesforce launches Data+AI Boost SME Program at Asia Tech x Singapore Summit to aid 5,000 SMEs in data utilisation for AI integration, partnering with IMDA.
Hitachi & Google Cloud partner to boost enterprise AI solutions
Thu, 30th May 2024
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storage
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it training
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hybrid cloud
Hitachi and Google Cloud join forces in a multi-year partnership to revolutionise enterprise innovation with generative AI, enhancing productivity and software modernisation.
Flight Centre adopts Qualtrics AI to boost customer experience
Tue, 28th May 2024
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cx
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martech
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ai
Flight Centre enhances service with AI-driven programme from Qualtrics, leveraging analytics into actionable insights and to improve travel experiences.
StarHub & Global Switch launch low-latency network in Singapore
Mon, 27th May 2024
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network infrastructure
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network management
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telco
StarHub has teamed up with Global Switch to launch a Low Latency Data Centre Connect network in Singapore, enhancing ultra low-latency fibre connectivity.