IT Brief India - Technology news for CIOs & IT decision-makers

Customer service stories - Page 2

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Corsair unveils A115, their most efficient air cooler yet
Mon, 22nd Jan 2024
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intel
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amd
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customer service
Corsair introduces the A115, its most advanced air cooler yet, designed to combat high temperatures from the latest Intel and AMD CPUs with its efficient design and superior thermal transfer.
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Allied Banking migrates to cloud with Finastra's next-gen solution
Thu, 18th Jan 2024
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digital transformation
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customer service
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modernisation
Allied Banking Corporation in Hong Kong has successfully shifted their core banking operations to Finastra's next-gen cloud solution, enhancing efficiency, reducing costs, and revolutionising reporting capabilities.
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Sarah Martin joins Avec as General Manager, ACT
Thu, 18th Jan 2024
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project management
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sales
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public sector
Leading IT project delivery company, Avec, appoints seasoned tech executive, Sarah Martin, as General Manager, ACT, enhancing its growth prospects in the region.
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Kinetic IT secures major government contract for digital transformation
Thu, 18th Jan 2024
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network management
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digital transformation
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cybersecurity
Australia's Kinetic IT lands a $23 million three-year contract with the Federal Department of Infrastructure, set to support nationwide digital transformation with new tech services.
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Harnessing AI-Powered Business Intelligence for smarter marketing
Mon, 15th Jan 2024
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big data
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bi
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ml
Companies are revamping decision-making strategies with AI-powered business intelligence, sparking a revolution in data-breakdown for strategic planning and efficacy in marketing.
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CommScope completes Home Networks divestiture to Vantiva
Wed, 10th Jan 2024
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software
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customer service
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commscope
CommScope concludes divestiture of its Home Networks Business to Vantiva, gaining a 25% stake and potential $100m earn-out, set to minimally affect 2024 EBITDA outlook.
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Calabrio acquires Wysdom to enhance AI & machine learning capabilities
Wed, 10th Jan 2024
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ml
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ai
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productivity
Calabrio acquires AI and virtual agent performance solutions firm, Wysdom, aimed at optimising their customer service with enhanced AI and machine learning.
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Hisense reveals innovative 2024 TV lineup with mini-LED technology
Wed, 10th Jan 2024
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digital entertainment
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tv
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customer service
Hisense unveils striking 2024 TV lineup, highlighting a 110-inch flagship model boasting leading-edge mini-LED technology, with adaptive backlighting and dimming for superior clarity.
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UK businesses view high inflation as an uncontrollable issue
Mon, 8th Jan 2024
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cx
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digital transformation
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martech
Nearly two in five UK businesses see high inflation as a major uncontrollable concern, hindering recovery efforts, with tech investment cutbacks in response, reveals a Zoho study.
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AI set to boost telecom market to $11.29bn by 2030
Wed, 3rd Jan 2024
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bi
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big data
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firewall
The global AI in telecommunication market is projected to surge by 2030, indicating a transformative phase for Communication Service Providers.
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UK businesses call for increased government investment in AI sector
Thu, 21st Dec 2023
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data protection
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ai
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customer service
43% of UK businesses call for increased government investment in the artificial intelligence sector, reveals Zoho survey.
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SRJ Technologies Group forms key partnership with Air Control Entech
Mon, 18th Dec 2023
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customer service
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safety
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digitisation
SRJ Technologies partners with robotic inspections firm Air Control Entech to deliver novel digital solutions to energy sector.
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Advancements in AI tipped to transform telecoms sector in 2024
Sat, 16th Dec 2023
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bi
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big data
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cloud services
AI advancements, specifically Large Language Models, are set to reshape the telecom industry in 2024, predicts a Senior Consultant at Teradata.
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Generative AI's rapid adoption set to revolutionise various applications by end 2023
Thu, 14th Dec 2023
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martech
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seo
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forrester research
Report predicts pivotal shift in GenAI adoption by 2023, revolutionising varied applications and driving unprecedented growth.
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Europcar adopts NICE CXone to standardise global customer service
Wed, 13th Dec 2023
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contact centre
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it training
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cx
Europcar Mobility Group implements NICE CXone to unify their global contact centre infrastructure, improving customer service.
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Sysdig hires Andy Dobrov to champion customer success & support
Wed, 13th Dec 2023
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cloud security
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application security
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breach prevention
Sysdig has secured the services of Andy Dobrov as Senior Vice President of Customer Success, Support, and Services.
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Generative AI 2024 predictions for the finance industry from SAS experts
Wed, 13th Dec 2023
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ml
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cx
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martech
SAS experts predict mixed outcomes for the finance sector in 2024 due to the rise of generative AI and transformative tech.
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Green Insurer teams up with IPI for advanced customer contact services
Mon, 11th Dec 2023
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cloud services
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contact centre
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wfh
Green Insurer partners with IPI to implement omnichannel contact via IPI's cloud-based CCaaS, ElasticCX, enhancing customer service.
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Businesses reconsider cloud-based AI over data privacy concerns
Tue, 5th Dec 2023
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ai
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customer service
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convergence
Businesses may pivot away from cloud-based AI systems to on-premise servers due to rising data privacy concerns.
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UK firms losing £244bn annually due to poor data and revenue loss
Thu, 30th Nov 2023
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apple
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digital entertainment
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technology gifts
UK firms are hemorrhaging £244 billion a year due to poor data reconciliation causing profound revenue loss, putting jobs in danger.
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Amazon Connect adds Generative AI features to enhance CX
Thu, 30th Nov 2023
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contact centre
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cloud services
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public cloud
Amazon Connect has introduced generative AI capabilities aiming to boost worker productivity, cut costs, and improve customer service.
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Diverge powers 1 million smart energy meters in Australia and New Zealand
Thu, 30th Nov 2023
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big data
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bi
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data analytics
Amazon Web Services and Vector Technology Solutions' joint venture, Diverge, now powers over 1 million smart energy meters in Australia and New Zealand.
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UK businesses regret two-thirds of recent software purchases
Thu, 30th Nov 2023
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advanced persistent threat protection
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cybersecurity
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cyber threats
New survey reveals that over two-thirds of UK businesses regret their software purchases from the last 18 months.
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Mobile Tornado expands UK presence through partnership with The Barcode Warehouse
Wed, 29th Nov 2023
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edutech
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customer service
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productivity
UK tech firm Mobile Tornado partners with The Barcode Warehouse, expanding its push-to-talk services in the national market.