Service level agreement (SLA) stories
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UK excels in customer satisfaction & IT service delivery
Thu, 9th May 2024
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uc
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ai
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contact centre
Freshworks report reveals generative AI impact on UK business performance, boasting of rapid customer response times and high satisfaction scores.
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DataStax to boost RAG use cases with NVIDIA integration
Thu, 21st Mar 2024
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ai
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gtc
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datastax
DataStax is set to enhance retrieval-augmented generation use cases through its new integration with NVIDIA, providing faster and cost-effective AI data solutions.
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Bitera data centre in Jakarta declares operational readiness
Mon, 5th Feb 2024
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hyperscale
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dc
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structure research
Jakarta's high-tier data centre, Bitera, begins services following successful Level 5 commissioning tests, promising premium reliability, security, and eco-friendly practices.
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Hitachi Vantara and Cisco sign two new global partnership agreements
Wed, 14th Jun 2023
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storage
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partner programmes
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cleantech
Hitachi Vantara partners with Cisco to integrate its storage products with Cisco technologies, becoming a leading data centre and hybrid cloud provider.
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Four ways an infrastructure-as-a-service approach accelerates business speed
Wed, 17th Nov 2021
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data analytics
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network infrastructure
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daas
Over the last 18 months, technology has enabled businesses to adapt to rapidly changing market conditions, innovate and grow.
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8x8 says it's raising the bar for cloud communications with 99.999% global uptime SLA
Mon, 16th Aug 2021
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uc
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8x8
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contact centre
8x8's XCaaS solution offers 99.999% uptime and guarantees reliability for organisations with hybrid workforces.
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Tackling internal perceptions that SLAs aren’t performing
Mon, 11th May 2020
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multi-cloud
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public cloud
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network monitoring
Not all organisations have realised the maturity to recognise when the performance claims of public cloud don’t stack up.
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Virtual Instruments lands in Australia with PlexNet partnership
Wed, 11th Oct 2017
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partner programmes
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distributors
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resellers
Virtual Instruments ventures into the Australian market, joining forces with PlexNet to offer cutting-edge infrastructure performance tools.
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DNA adds uberAgent to Splunk ecosystem
Mon, 18th Sep 2017
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siem
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dna connect
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splunk
DNA Connect boosts Splunk with uberAgent for enhanced monitoring and SLA maintenance in Australian IT sectors.
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Bullet-proof glass & 24/7 manned security - the Fort Knox of data centers
Tue, 22nd Aug 2017
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hyperscale
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dc
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cybersecurity
When determining which data center provider to go for, security is often the first and main concern for customers.
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Choosing the right cloud provider more important now than ever before
Wed, 27th Apr 2016
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datacentre infrastructure
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virtualisation
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iaas
Australian organizations are rapidly adopting cloud infrastructure, but need to choose the right providers to maximize benefits, says CenturyLink.
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Veeam gets Nimble with storage integration for Availability Suite
Wed, 27th Apr 2016
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virtualisation
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storage
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veeam
Veeam has added Nimble Storage to its new Availability Suite 9.5 in a deal it says opens the doors for partners to deploy new end-to-end solutions.
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How solutions-based SLAs can protect your enterprise
Fri, 31st Jul 2015
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hyperscale
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it industry
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colocation
Outsourcing IT services can increase risk for businesses, but service-level agreements provide some insurance, says CenturyLink.
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Cloud Brokerage – beyond the hype
Mon, 18th Nov 2013
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google
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cloud services
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fronde
Cloud brokerage is getting a lot of hype – partly because it sounds cool, and largely because no-one really knows what it means.
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Service Level Agreements - increasingly important
Wed, 1st Jun 2011
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data privacy
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dr
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cloud services
How can a CIO be sure his organisation is protected and that IT service expectations will be met? Jess Meyer investigates.
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Data sovereignty: the risks of assumption
Tue, 1st Mar 2011
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ird
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sla
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retailers
Cloud computing's hidden peril: assumptions over data location may breach NZ's tax laws and compromise business security.
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Alleviating the data boom
Mon, 1st Nov 2010
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storage
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risk & compliance
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object-based storage
Unstructured data is growing rapidly, but existing technology is struggling to manage it. Object-based storage may be the solution. #DataStorage.
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Outsourcing your computing makes sense
Tue, 1st Jun 2010
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outsourcing
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sla
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msp
Outsourcing IT can save new businesses thousands annually, offering comprehensive support and reducing overheads. Explore key factors to consider.
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Symantec upgrades channel program
Thu, 22nd Apr 2010
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saas
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partner programmes
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symantec
Symantec upgrades its Hosted Services global partner program, offering new revenue streams and low-entry barriers for channel partners to expand portfolios.
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Brocade claims IXP domination
Wed, 3rd Mar 2010
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datacentre infrastructure
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digital entertainment
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cto
Brocade has said its switching and routing solutions now power the world’s top three largest Internet Exchange Points.