Service level agreement (SLA) stories
UK excels in customer satisfaction & IT service delivery
Thu, 9th May 2024
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uc
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ai
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contact centre
Freshworks report reveals generative AI impact on UK business performance, boasting of rapid customer response times and high satisfaction scores.
DataStax to boost RAG use cases with NVIDIA integration
Thu, 21st Mar 2024
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ai
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gtc
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datastax
DataStax is set to enhance retrieval-augmented generation use cases through its new integration with NVIDIA, providing faster and cost-effective AI data solutions.
Bitera data centre in Jakarta declares operational readiness
Mon, 5th Feb 2024
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hyperscale
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dc
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structure research
Jakarta's high-tier data centre, Bitera, begins services following successful Level 5 commissioning tests, promising premium reliability, security, and eco-friendly practices.
Hitachi Vantara and Cisco sign two new global partnership agreements
Wed, 14th Jun 2023
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storage
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partner programmes
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cleantech
Hitachi Vantara partners with Cisco to integrate its storage products with Cisco technologies, becoming a leading data centre and hybrid cloud provider.
Four ways an infrastructure-as-a-service approach accelerates business speed
Wed, 17th Nov 2021
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data analytics
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network infrastructure
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daas
Over the last 18 months, technology has enabled businesses to adapt to rapidly changing market conditions, innovate and grow.
8x8 says it's raising the bar for cloud communications with 99.999% global uptime SLA
Mon, 16th Aug 2021
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uc
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contact centre
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8x8
8x8's XCaaS solution offers 99.999% uptime and guarantees reliability for organisations with hybrid workforces.
Tackling internal perceptions that SLAs aren’t performing
Mon, 11th May 2020
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multi-cloud
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public cloud
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network monitoring
Not all organisations have realised the maturity to recognise when the performance claims of public cloud don’t stack up.
Virtual Instruments lands in Australia with PlexNet partnership
Wed, 11th Oct 2017
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partner programmes
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distributors
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resellers
Virtual Instruments ventures into the Australian market, joining forces with PlexNet to offer cutting-edge infrastructure performance tools.
DNA adds uberAgent to Splunk ecosystem
Mon, 18th Sep 2017
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siem
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dna connect
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splunk
DNA Connect boosts Splunk with uberAgent for enhanced monitoring and SLA maintenance in Australian IT sectors.
Bullet-proof glass & 24/7 manned security - the Fort Knox of data centers
Tue, 22nd Aug 2017
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hyperscale
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dc
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cybersecurity
When determining which data center provider to go for, security is often the first and main concern for customers.
Choosing the right cloud provider more important now than ever before
Wed, 27th Apr 2016
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datacentre infrastructure
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virtualisation
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iaas
Australian organizations are rapidly adopting cloud infrastructure, but need to choose the right providers to maximize benefits, says CenturyLink.
Veeam gets Nimble with storage integration for Availability Suite
Wed, 27th Apr 2016
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virtualisation
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storage
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veeam
Veeam has added Nimble Storage to its new Availability Suite 9.5 in a deal it says opens the doors for partners to deploy new end-to-end solutions.
How solutions-based SLAs can protect your enterprise
Fri, 31st Jul 2015
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hyperscale
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it industry
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colocation
Outsourcing IT services can increase risk for businesses, but service-level agreements provide some insurance, says CenturyLink.
Cloud Brokerage – beyond the hype
Mon, 18th Nov 2013
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google
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cloud services
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fronde
Cloud brokerage is getting a lot of hype – partly because it sounds cool, and largely because no-one really knows what it means.
Service Level Agreements - increasingly important
Wed, 1st Jun 2011
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data privacy
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dr
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cloud services
How can a CIO be sure his organisation is protected and that IT service expectations will be met? Jess Meyer investigates.
Data sovereignty: the risks of assumption
Tue, 1st Mar 2011
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ird
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sla
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retailers
Cloud computing's hidden peril: assumptions over data location may breach NZ's tax laws and compromise business security.
Alleviating the data boom
Mon, 1st Nov 2010
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storage
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risk & compliance
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object-based storage
Unstructured data is growing rapidly, but existing technology is struggling to manage it. Object-based storage may be the solution. #DataStorage.
Outsourcing your computing makes sense
Tue, 1st Jun 2010
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outsourcing
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sla
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msp
Outsourcing IT can save new businesses thousands annually, offering comprehensive support and reducing overheads. Explore key factors to consider.
Symantec upgrades channel program
Thu, 22nd Apr 2010
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saas
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partner programmes
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symantec
Symantec upgrades its Hosted Services global partner program, offering new revenue streams and low-entry barriers for channel partners to expand portfolios.
Brocade claims IXP domination
Wed, 3rd Mar 2010
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datacentre infrastructure
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digital entertainment
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cto
Brocade has said its switching and routing solutions now power the world’s top three largest Internet Exchange Points.