Twilio stories
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Zendesk launches Relay to enhance customer communications
6 days ago
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cx
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martech
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cdp
Zendesk ANZ launches Relay to help businesses send proactive, personalised messages via WhatsApp and SMS, enhancing customer service and boosting sales.
![Story image](../../../../../uploads/story/2024/08/22/preview_techday_38e3ade799d5b56767ed.webp)
Zendesk launches Relay to enhance outbound communication
Last month
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cx
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martech
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sms
Zendesk has launched Relay, a new app to boost outbound communication via WhatsApp and SMS, in partnership with Meta.
![Story image](../../../../../uploads/story/2024/08/21/preview_techday_42bb619fef0d3f362b31.webp)
Zendesk & Meta boost proactive customer communication with Relay
Last month
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cx
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martech
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zendesk
Zendesk has teamed up with Meta to launch Relay, an app in the Zendesk Marketplace that boosts customer engagement via WhatsApp with proactive messages.
![Story image](../../../../../uploads/story/2024/08/22/preview_techday_a0c0a90f9959d603b84d.webp)
New cloud hacktool Xeon Sender exploits APIs for spam SMS
Last month
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sentinelone
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twilio
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cloud services
SentinelLabs has detected Xeon Sender, a new tool exploiting APIs to execute large-scale SMS spam attacks. The tool targets services like Amazon SNS and Twilio using legitimate credentials.
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Five steps to enhance your data strategy using AI
Tue, 30th Jul 2024
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cx
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martech
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cdp
Twilio's new report outlines five critical steps for enhancing your data strategy with AI, focusing on personalisation and real-time data activation.
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New data breaches spark cybersecurity fears as Twilio confirms attack
Thu, 11th Jul 2024
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breach prevention
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security vulnerabilities
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mfa
ShinyHunters claimed responsibility for compromising 33 million Twilio users' phone numbers via the Authy 2FA app, sparking major security concerns.
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Twilio report underscores AI's vital role in predictive marketing
Wed, 19th Jun 2024
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uc
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martech
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cdp
Twilio's latest State of Personalisation Report reveals a surge in AI-driven predictive personalisation as 89% of leaders view ethical AI use as a business advantage.
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Twilio debuts Linked Audiences & Data Graph for Segment CDP
Thu, 6th Jun 2024
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data analytics
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cx
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martech
Twilio introduces Linked Audiences and Segment Data Graph, enhancing Twilio Segment's integration with data warehouses for real-time, actionable customer insights.
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SquareX named most promising startup at Cyber Summit 2024
Tue, 21st May 2024
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cybersecurity
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amazon
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cloud services
SquareX, recognised as the Most Promising Startup for Best Overall Performance at the Cyber Entrepreneurship Summit 2024, unveiled its cutting-edge browser-native security solution at the RSA conference.
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Australian businesses struggle with AI amid data security fears
Tue, 21st May 2024
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cx
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martech
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ai
Poll reveals 34% of Australian firms view data security as a major hurdle in AI adoption, with 51% lacking a clear data management strategy.
![Story image](../../../../../uploads/story/2024/05/07/preview_Chris_Koehler_-_CMO_Twilio(2).webp)
Chris Koehler named as Twilio's new Chief Marketing Officer
Tue, 7th May 2024
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ai
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twilio
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market share
Marketing veteran Chris Koehler, joins customer engagement platform Twilio as Chief Marketing Officer, tasked with enhancing global brand visibility and pushing product innovation.
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Twilio unveils Unified Profiles & Agent Copilot for customised interactions
Thu, 28th Mar 2024
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cx
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martech
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ai
Twilio introduces Unified Profiles and Agent Copilot to its Flex platform, using Segment's customer data to provide personalised, data-informed customer experiences and bolster employee productivity.
![Story image](../../../../../uploads/story/2024/03/26/preview_img-BbxNt9ZhearnSrb1Zmb5PBl1.webp)
How voice recognition technology can transform customer experience in Australia
Wed, 27th Mar 2024
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cx
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martech
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customer service
Voice recognition technology is predicted to accelerate Australia's customer experience revolution, offering streamlined, secure, and personalised interactions across industries.
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Twilio strengthens leadership with key appointments in cloud communications
Fri, 22nd Mar 2024
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hyperscale
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public cloud
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ai
Twilio enhances leadership team with Thomas Wyatt as President of Segment and Inbal Shani as Chief Product Officer, reflecting data and AI focus.
![Story image](../../../../../uploads/story/2024/02/09/preview_img-ubYQtIhPxv0w1SlQHWO0IakY.webp)
Redefining profit strategies in Australia: The impact of voice technology
Tue, 27th Feb 2024
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cx
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martech
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voice
Implementing systems that analyse and extract customer insights presents an invaluable opportunity to capitalise on an existing asset.
![Story image](../../../../../uploads/story/2024/02/20/preview_img-Ec2KORFwpVPTLgEVuOzFnB6w.webp)
Smishing scam utilising Amazon Web Services uncovered
Thu, 22nd Feb 2024
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martech
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cybersecurity
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software development
SNS Sender uses Amazon's cloud services for 'smishing' scams, impersonating USPS notifications, according to cybersecurity firm SentinelLabs.
![Story image](../../../../../uploads/story/2024/02/21/preview_img-NnNnXVuANGUchNcPEXDyDSPB.webp)
Twilio's data report shows AI & quality data key for success
Wed, 21st Feb 2024
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cx
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data analytics
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martech
Twilio's latest data report highlights the crucial role high-quality data and AI integration play in enterprise growth, spurred by a booming trend of data-centric operations.
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How Australian businesses can transform customer interaction
Tue, 20th Feb 2024
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cx
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martech
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customer service
Enhancing digital interaction, including live chat and advanced voice solutions, can bolster customer loyalty and operational efficiency for Australian businesses.
![Story image](../../../../../uploads/story/2024/02/09/preview_img-Ji5SCeLqkveRydEyFw1mqoGC.webp)
Call data: Australian businesses’ overlooked tool for superior CX
Thu, 15th Feb 2024
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cx
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martech
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voice
Often neglected, call data provides Australian businesses with crucial insights for refining their customer experience, with potential benefits like valuable competitive intelligence.
![Story image](../../../../../uploads/story/2024/02/09/preview_img-spBKsiYPV8BouscoxMivz1JJ.webp)
Utilising AI voice technology to exceed Australian customer demands
Fri, 9th Feb 2024
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data analytics
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cx
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martech
Australian businesses employ AI voice technology to surpass customer expectations, transforming calls into actionable insights and personalising services.