About Shannon
Shannon Williams
News Editor
Shannon is an experienced journalist and editor with a strong interest in technology and the digital world. Her career spans a wide range of sectors, including tech, politics, tourism, transport and climate change, where she brings a sharp editorial eye and an ability to translate complex issues into clear, engaging stories.
Stories by Shannon - Page 119
Zendesk acquires Tymeshift, strengthens AI-powered workforce management
Thu, 29th Jun 2023
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zendesk
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workforce technology
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m&a
The acquisition furthers the company's commitment to offer innovative omnichannel and AI capabilities powering exceptional customer experiences.
Global digital payments fraud thriving in 2023 – report
Thu, 29th Jun 2023
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bnpl
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payment technologies
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cybersecurity
The COVID-19 pandemic has catalysed a digital payments revolution, but fraudsters are taking advantage. Find out how experts are fighting back.
SAS expands Snowflake partnership to drive productivity, innovation
Thu, 29th Jun 2023
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data analytics
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martech
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partner programmes
SAS can now provision SAS Viya AI and decisioning capabilities securely in the Snowflake Data Cloud with Snowpark Container Services.
CIOs look to increase IT headcount in 2023 – Gartner
Wed, 28th Jun 2023
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software development
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jobs
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employment
Nearly 80% of large enterprise CIOs in 2023 plan to increase IT headcount, while only 14% expect a decrease, according to a new report by Gartner.
3/4 at risk of being hacked due to poor password practice
Wed, 28th Jun 2023
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breach prevention
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cybersecurity
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data breach
Keeper Password Management Report indicates poor password practices could largely be due to feeling overwhelmed by cybersecurity.
Memory-based attacks surge, hackers evade cloud security defences
Wed, 28th Jun 2023
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cloud security
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application security
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supply chain
There has been a 1,400% surge in memory-based attacks as hackers evade traditional cloud security defences, a new report has found.
Freshworks unveils new generative AI enhancements
Fri, 23rd Jun 2023
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ai
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agentic ai
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copilots
Freshworks has unveiled Freddy Self Service, Freddy Copilot and Freddy Insights to make artificial intelligence more accessible to every workplace.
China-affiliated APT groups behind most nation-state threat activity
Fri, 23rd Jun 2023
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advanced persistent threat protection
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supply chain
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ai security
Cybersecurity firm Trellix has released its June 2023 CyberThreat Report, revealing the latest trends in cyber threats and espionage activities.
Cyber crime costing the world $8 trillion every year
Fri, 23rd Jun 2023
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cybersecurity
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cybercrime
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personal data
In the context of our technologically advanced society, the protection of personal data has emerged as a critical concern.
Digital-first economy introduces unforeseen risks for CISOs
Fri, 23rd Jun 2023
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supply chain
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risk & compliance
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api
CISOs struggle to cost justify security investments despite known security gaps, face increasing personal risks, and worry about the rapid adoption of AI.
Report: Who is leading the global cloud project race?
Fri, 23rd Jun 2023
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hyperscale
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public cloud
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microsoft
The Global Cloud Projects Report and Database 2023 reveals the distinct market footprints of major cloud vendors, according to IoT Analytics.
Integration challenges remain over zero trust implementation
Fri, 23rd Jun 2023
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firewalls
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breach prevention
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zero trust security
A new report by Fortinet has found that many organisations implementing zero trust are still facing integration challenges.
Global C-Suite sticking with cloud, despite macro headwinds
Fri, 16th Jun 2023
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ai
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investment
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tata
Business leaders are doubling down on cloud as a long-term catalyst for innovation, AI-powered transformation and sustainability.
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APAC IT leaders doubt digital infrastructure's readiness for AI
Thu, 15th Jun 2023
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hyperscale
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dc
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ai
Survey shows while 83% of businesses pursue the benefits of AI, building the infrastructure to support it remains a priority.
Two-step phishing attacks, cyber-espionage increasing
Thu, 15th Jun 2023
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phishing
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email security
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cybersecurity
Cybercrime has become the world's third largest economy, and estimated to generate $8 trillion by the end of 2023.
APAC tech spend remains robust despite fragile economy
Wed, 7th Jun 2023
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supply chain
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cloud services
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it budget
In spite of challenges including fragile post-pandemic supply chains, Asia Pacific tech spend will continue to grow by 6.8% to 7.3% per year from 2024 to 2027.
Demand for intelligent virtual assistants spurs conversational AI market
Fri, 2nd Jun 2023
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uc
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martech
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omnichannel
Rising demand for AI-powered customer support services, omnichannel implementation, and lower chatbot development costs is driving market growth.
Netpoleon, OpenText Cybersecurity extend partnership to ANZ
Thu, 18th May 2023
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partner programmes
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cybersecurity
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opentext
Netpoleon extends its partnership with OpenText Cybersecurity to Australia and New Zealand, strengthening cyber resilience in the region.
Australia punching above its weight when it comes to entrepreneurship
Wed, 17th May 2023
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martech
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commerce systems
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entrepreneur
Australian entrepreneurs are punching well above their weight, ranking third in the world when considering their direct impact on GDP.
Network automation market set to surge over the next decade
Tue, 16th May 2023
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network infrastructure
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analyst report
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automation
The market is expected to see rapid expansion, due to rising connected device usage, the emergence of hybrid workspaces, and 5G-driven applications.