Proximus Global has been named a Visionary in the Gartner Magic Quadrant for Communications Platform as a Service (CPaaS).
This achievement marks Proximus Global's first appearance in the Magic Quadrant, following its establishment through the integration of BICS, Telesign, and Route Mobile at the start of 2025. The recognition highlights the company's unified approach and ambition within the CPaaS sector.
Gartner Visionary status
Gartner describes Visionaries as companies that both understand the market's direction and actively shape its future. Proximus Global's Visionary status reflects the strategic goal of fusing its constituent organisations' capabilities for a comprehensive market offering. The company's portfolio now includes expanded reach, enhancements in fraud prevention, and integrated network APIs, all supported by the scope of its global telecom infrastructure.
Proximus Global is working to respond to increased demand for communications technology, particularly through its efforts to broaden global Rich Communication Services (RCS) coverage. This approach aims to accommodate customer demands for interactive, app-like messaging experiences. The company is also advancing its suite of CPaaS solutions with Telco-grade network APIs, enabling developments such as location services, Quality of Service (QoS) metrics, and device information access for enterprises and developers.
Leadership perspective
Rajdip Gupta, Business Lead at Proximus Global and Managing Director & CEO of Route Mobile, highlighted the value of the newly formed group:
"The combined strength and vision of Proximus Global allows us to achieve far more than any individual entity could do alone. This belief has been the cornerstone of our strategy from the very beginning, and being recognized by Gartner validates that our ambition and strategy are on solid ground. Our mission is to foster trustworthy engagements on a global scale, and our CPaaS offering plays a pivotal role in this - delivering unmatched global reach, a comprehensive range of channels and services, and security that's seamlessly built-in rather than bolted-on."
The company has placed emphasis on its integrated strategy combining security features directly into its solutions and not as add-ons. This is intended to build trust and align with evolving expectations among customers for both engagement and safety in their communications.
Combined capabilities
Each of the three organisations comprising Proximus Global contributes distinct strengths to the collaborative CPaaS offering. Route Mobile has an established presence in emerging markets across APAC and EMEA, and provides tools for customer engagement including conversational AI. Telesign adds its network API technologies for phone number identification, risk scoring, and omnichannel verification, supporting secure and reliable interactions. BICS supplies travel eSIM support and operates an extensive SS7 network, which contributes to the scalability and reliability of CPaaS delivery worldwide.
The expanded scale of Proximus Global allows the organisation to reach over five billion subscribers and secure more than 180 billion transactions. This reach leads to a broad customer base and facilitates adoption of its full suite of services, including voice, messaging, data networks, IoT, verification, and intelligence offerings.
Industry context
As businesses invest in richer, more secure digital communication, CPaaS platforms are being adopted to enable personalised, multichannel engagement and support global operations. Proximus Global's recognition in Gartner's Magic Quadrant positions it as a contender in the ongoing development and deployment of such services for enterprise customers world-wide.
The Visionary status in the Magic Quadrant acts as a formal acknowledgement of Proximus Global's direction and strategy at a global scale, supported by its investment in unified digital identity and communications solutions, and broad-reaching telecom infrastructure.
