Rimini Street offers support against VMware fee hikes

In response to growing concerns among organisations regarding VMware's unexpected shift to a new subscription-based licensing model, Rimini Street has introduced an extensive range of support services designed to help companies maintain their perpetual licenses and avoid vendor lock-in.

Rimini Street highlighted that VMware's new licensing structure could lead to significant annual fee hikes. This change has prompted many organisations to seek alternative annual support programmes to manage their VMware software infrastructure for the foreseeable future.

Rimini Street revealed the immediate global availability of its new services under three distinct offerings: Rimini Support™, Rimini Protect™, and Rimini Consult™ for VMware products. These services aim to provide a comprehensive third-party option for users of VMware software.

The services for VMware will ensure perpetually-licensed VMware customers can continue utilising their current systems while benefiting from Rimini Street’s award-winning support, which guarantees a priority support response from an engineer within ten minutes, available 24/7/365. Pricing for these services is comparable to current support fees paid to VMware.

“Many organisations using perpetually licensed VMware products are now facing significant annual fee increases demanded by VMware. They are seeking a comprehensive annual support programme that enables them to continue using their VMware infrastructure smoothly and reliably,” stated Seth Ravin, CEO of Rimini Street.

Rimini Street's new services offer a critical solution for organisations needing time to evaluate and decide on VMware’s new licensing model. Customers have the flexibility to either accept the new terms, negotiate better conditions, or look for a new virtualisation platform, all while receiving premium support for their existing VMware infrastructure.

“Our clients have significantly invested in their VMware infrastructure and are now looking to Rimini Street for advice on maximising the lifespan of their VMware products while getting high-quality support at an affordable price,” said Craig Mackereth, EVP of global service delivery at Rimini Street.

JSR Corporation's Kentaro Yamamoto expressed excitement about the new offering: “Rimini Street delivers exceptional support for our enterprise software. We’re thrilled to extend the lifespan of our VMware products and receive outstanding support."

Rimini Street's offering comprises three main solutions: Rimini Support™, Rimini Protect™, and Rimini Consult™ for VMware. Rimini Support™ provides 24/7/365 support and advisory services, guaranteeing 10-minute response times for critical issues. Rimini Protect™ offers fast and cost-effective security protection against various threats and vulnerabilities. Rimini Consult™ delivers expert consulting services to help VMware customers align their technology strategy with business objectives.

Ray Wang, principal analyst at Constellation Research, noted the importance of this development: “Organisations need an alternative to VMware's aggressive push towards the cloud. Rimini Street’s expansion to support VMware products meets a critical market need."