Case management Stories

Global Stories

Case management stories

SEON expands fraud signals to spot synthetic identities

Fraud teams may be better able to link fake accounts as SEON adds more than 1,100 data points across identity, device and session checks.

By Mara Sugue • 4 min read • This month

Fintech

SEON expands fraud signals to spot AI-made identities

Risk teams now have 200 more checks to catch synthetic identities and AI-generated fraud by linking behaviour, devices and address data.

By Joseph Gabriel Lagonsin • 4 min read • Last week

Data Protection

Shield launches MCP Server for compliance AI access

Compliance teams at regulated banks can now query live surveillance alerts inside Claude, while Shield keeps permissions and records unchanged.

By Joseph Gabriel Lagonsin • 4 min read • Last month

Software-as-a-Service

UiPath launches Cartographer to map enterprise work

The software aims to cut the manual effort of documenting workflows before automation projects, while keeping process records aligned with day-to-day practice.

By Raphael Veloso • 4 min read • Last month

Data Protection

Proofpoint expands insider-risk tools to Microsoft 365

Investigators will get a fuller audit trail as the software links Microsoft 365 activity and AI prompts with emails, files and logs.

By Sean Mitchell • 4 min read • Last month

Digital Transformation

Appian names Asia Pacific award winners in Australia

The awards highlight how insurers, agencies and police are using process software to cut delays, clear backlogs and save staff time.

By Sean Mitchell • 4 min read • Last month

Software-as-a-Service

SEON partners Exist Software Labs on fraud tools in Asia

The deal gives banks and fintechs in the Philippines and Southeast Asia wider access to fraud checks as online transactions surge.

By Joseph Gabriel Lagonsin • 3 min read • Last month

Data Protection

Leo HR launches AI assistant for workplace issues

Smaller employers may get faster guidance on grievances and performance issues, as Leo HR adds an AI assistant to its workplace software.

By Joseph Gabriel Lagonsin • 4 min read • Last month

Software-as-a-Service

iManage & Thomson Reuters expand legal AI partnership

Legal teams will be able to keep AI drafts, precedents and matter records under existing controls as the two firms widen product links.

By Sofiah Nichole Salivio • 4 min read • Last month

Artificial Intelligence

Azonic raises pre-seed backing for online crime platform

Investigators in Australia, New Zealand and the US are already using the start-up's platform as online crime cases grow more complex.

By Joseph Gabriel Lagonsin • 4 min read • Wed, 26th Aug 2026

Fintech

SAS named Forrester leader in financial crime tools

Banks could gain better fraud and anti-money laundering oversight as Forrester's top current-offering score highlighted SAS's integrated approach.

By Joseph Gabriel Lagonsin • 4 min read • Wed, 26th Aug 2026

Stories from Other Regions

Case management stories

Customer Relationship Management

Zoho Canada expands vertical approach in municipal government

Zoho Canada's Gary Yorke says municipalities need departments to share a directory and data infrastructure to make AI work for residents.

By Jake MacAndrew • 4 min read • Last week

Surveillance

Only 4.7% of institutions update compliance continuously

Most firms still review risks on a schedule, leaving 56.8% without always-on monitoring even as crime threats, rules and volumes shift faster.

By Joseph Gabriel Lagonsin • 3 min read • Last week

Software-as-a-Service

Sabermine passes five million cases in under three years

Regulated firms are adopting its automation tools faster than many rivals, with the Manchester startup processing five million cases in under three years.

By Karen Joy Bacudo • 4 min read • Last month