IT Brief India - Technology news for CIOs & IT decision-makers

Case management stories

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Appian introduces AI-facilitated case management studio for businesses
Last month
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martech
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cx
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app development
Appian's new AI-facilitated Model Case Management Studio, aimed at streamlining business workflows, is immediately available, promising a bespoke case management solution in just six weeks.
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Absoft integrates Salesforce Service Cloud in service delivery upgrade
Wed, 21st Feb 2024
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big data
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bi
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cx
Absoft, a UK-based SAP firm, heightens customer experience by integrating Salesforce Service Cloud into its service delivery operations, optimising operations and modernising client services.
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Looking ahead: The great marketing technology transition
Fri, 9th Feb 2024
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cx
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martech
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digital transformation
Rising consumer expectations and digitisation push businesses to upgrade legacy systems for advanced, cloud-based platforms for improved customer engagement and long-term growth.
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Sean Muirhead named Chief Product Officer at Logpoint
Wed, 7th Feb 2024
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firewall
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siem
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network security
Cybersecurity veteran, Sean Muirhead, joins London-based powerbrand, Logpoint, as CPO, bringing his broad industry and product development expertise to strengthen Logpoint's product strategy and market initiatives.
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Logpoint enhances Converged SIEM for optimised threat detection
Wed, 31st Jan 2024
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soc
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advanced persistent threat protection
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cybersecurity
Cybersecurity firm Logpoint bolsters the functionality of its Converged SIEM platform to optimise threat detection and case management.
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Emplifi recognised as significant vendor in Forrester's Social Suite Landscape
Wed, 3rd Jan 2024
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cx
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martech
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ai
Customer engagement platform, Emplifi, has been recognised as a noteworthy vendor in Forrester's Q4 2023 Social Suite Landscape, reflecting the rising importance of social suite solutions.
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Kissflow recognised as Representative Vendor by Gartner's BPA Tool Market Guide
Thu, 14th Dec 2023
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microsoft
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bi
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big data
Kissflow, a leading low-code work platform, has been named a Representative Vendor in Gartner's BPA Tool Market Guide.
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NetWitness lauded as cybersecurity leader in GigaOm Radar Report
Tue, 12th Dec 2023
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microsoft
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siem
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ndr
NetWitness has been celebrated as a cybersecurity industry leader, specialising in NDR and SIEM, in the GigaOm Radar Report.
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Technology emerges as macroeconomic management tool for 2024
Tue, 5th Dec 2023
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fintech
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martech
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commerce systems
Gazing into the crystal ball for 2024, CFOs are likely to expect economic uncertainty in 2024 due to continued high-interest rates and inflation.
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ServiceNow & Amazon Web Services announce five-year strategic collaboration
Thu, 30th Nov 2023
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cloud services
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saas
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public cloud
ServiceNow and Amazon Web Services (AWS) have announced a five-year strategic collaboration offering AI-powered business applications.
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The significance of the client portal for creating a dynamic legal firm
Mon, 27th Nov 2023
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digital transformation
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ai
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it transformation
Legal firms are increasingly turning towards client portals as a powerful tool to streamline their operations and enhance client interactions.
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Appian introduces case management solution for the public sector
Tue, 31st Oct 2023
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app development
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apm
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low-code
Appian launches a case management solution for the government, integrating AI and workflow to simplify casework processes.
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LogRhythm expands Axon SIEM platform to APAC region
Tue, 3rd Oct 2023
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siem
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apac
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logrhythm
LogRhythm has unveiled significant advancements to its Cloud-Native SIEM Platform, LogRhythm Axon, as it expands into the APAC region.
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Logpoint unveils new capabilities to Converged SIEM platform
Wed, 13th Sep 2023
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converged infrastructure
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siem
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cybersecurity
Logpoint has announced the release of enhanced automation, investigation, and incident response capabilities to its Converged SIEM platform.
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Perth to be NEC's base for new digital government Centre of Excellence
Thu, 6th Jul 2023
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pro av
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monitors
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perth
NEC Australia has selected Perth, Western Australia, to be the home for its new Australian Centre of Excellence in digital government.
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Verint introduces its enterprise experience management solution
Sat, 17th Jun 2023
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big data
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data analytics
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bi
Verint enterprise experience management consolidates customer listening posts and unifies unstructured data across the enterprise.
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Appian Revolutionizes Productivity with Expanded AI Strategy
Tue, 13th Jun 2023
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app development
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apm
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low-code
Appian’s focus is on democratising access to AI technology in order to unlock productivity gains for developers.
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Enterprise content management market to reach $35.8 billion
Tue, 9th May 2023
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wfh
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ecm
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martech
The adoption of ECM solutions by all sectors of the economy is a major shift experienced by the digital marketing sphere of the global market.
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Manhattan Associates named finalist for Omnichannel Excellence
Thu, 20th Apr 2023
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martech
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omnichannel
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manhattan associates
Manhattan Associates has been recognised at the 2023 Vendors in Partnership (VIP) awards as an Omni-Channel Excellence finalist in Australia.
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Adaptive security, sovereign cloud, hyperautomation top govt tech trends
Tue, 18th Apr 2023
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cloud services
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cybersecurity
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cios
Adaptive security, sovereign cloud, and hyperautomation are amongst the top 10 government technology trends for 2023.
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Regional Contact Centre established for Ukraine refugees
Fri, 14th Apr 2023
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contact centre
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servicenow
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bt
According to UNHCR, more than 8 million Ukrainian refugees were recorded across Europe by the end of February 2023, a year after the war began.
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Logpoint adds new capabilities to cybersecurity ops platform
Fri, 31st Mar 2023
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cybersecurity
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cios
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convergence
Logpoint has announced the new release of capabilities to its cybersecurity operations platform, converging SIEM, SOAR, UEBA, endpoint security, and BCS tech.
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Monson digitally transforms to sidestep legacy handcuffs
Wed, 8th Mar 2023
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digital transformation
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app development
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apm
As expert port agents and shipping advisers, Monson helps clients plan, estimate, and execute shipping logistics and port visits.
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The case for automating business processes
Fri, 24th Feb 2023
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it automation
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software
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productivity
McKinsey has conducted some very interesting research into this area which clearly shows that automation is now firmly on the agenda.