Case management Stories - Page 3

Global Stories

Case management stories

Watchlist screening: Reducing false positives in Australia & New Zealand

Higher false positive rates are slowing onboarding and draining compliance teams as sanctions screening volumes rise across Australia and New Zealand.

By Edmund Ng • 6 min read • Mon, 20th Jul 2026

Customer Relationship Management

Microsoft launches AI sales & service tools in Copilot

Sales and support teams could cut admin time as Microsoft embeds generative AI into Outlook, Teams and Dynamics 365 for routine customer work.

By Mark Tarre • 4 min read • Tue, 14th Jul 2026

Software-as-a-Service

EazyPetition launches AI USCIS form platform in US

Immigration applicants and their advisers could cut repeated filing work and errors as the Texas legal tech firm rolls out its AI-assisted USCIS forms tool.

By Mark Tarre • 3 min read • Mon, 13th Jul 2026

Fintech

ThetaRay appoints Santander veteran to strategy role

The hire brings Santander compliance expertise into ThetaRay as banks face tougher anti-money laundering oversight and demand proof their controls work.

By Karen Joy Bacudo • 4 min read • Thu, 9th Jul 2026

Software-as-a-Service

Episode Six & Decisionly team up on dispute automation

Banks and fintechs could cut manual chargeback work by more than 80% as the new API tie-up links card issuing with dispute automation.

By Sofiah Nichole Salivio • 4 min read • Thu, 9th Jul 2026

Software-as-a-Service

Navex launches Nira AI agent for compliance analytics

Compliance teams could spend less time on manual reporting as NAVEX adds an AI agent designed to surface risk signals inside workflows.

By Mark Tarre • 4 min read • Wed, 8th Jul 2026

Data Protection

SpeakUp launches Sienna Insights for compliance teams

Compliance teams can now query live case data in seconds as SpeakUp's new tool aims to cut manual reporting and investigation work.

By Joseph Gabriel Lagonsin • 4 min read • Tue, 7th Jul 2026

Data Protection

Copious launches Litigated.com AI for legal workflows

Law firms could cut hours from disclosure reviews and evidence handling as the platform is already in commercial use in the sector.

By Joseph Gabriel Lagonsin • 4 min read • Mon, 6th Jul 2026

Security Information and Event Management

Dropzone AI signs QBS for exclusive EMEA channel deal

MSSPs across EMEA could cut alert backlogs as QBS Software adds Dropzone AI's autonomous SOC analyst to its partner network.

By Sean Mitchell • 4 min read • Thu, 2nd Jul 2026

Software-as-a-Service

Genesys buys Pinkfish to boost cloud AI automation

The deal could let customer service teams resolve requests end to end, as Pinkfish adds secure workflow automation across enterprise systems.

By Mark Tarre • 4 min read • Wed, 1st Jul 2026

Stories from Other Regions

Case management stories

Enterprise Resource Planning

New South Wales launches portal for portable leave

More than 250,000 community services workers can now track entitlements across employers after a New South Wales portal went live.

By Sean Mitchell • 4 min read • Thu, 23rd Jul 2026

Security Information and Event Management

CybaVerse expands CybaOps with SIEM & case management

Managed service providers can now offer broader cyber security services without building their own security operations from scratch.

By Sofiah Nichole Salivio • 4 min read • Thu, 9th Jul 2026

Data Protection

UK retailers get 297,433 alerts on repeat offenders

Retailers are under growing pressure as live facial recognition flags prolific shoplifters, with June setting a record for alerts.

By Sean Mitchell • 4 min read • Thu, 9th Jul 2026

Software-as-a-Service

Clue appoints Mark Watson as Chief Operating Officer

Annual recurring revenue growth and surging demand have prompted Clue to bring in veteran software executive Mark Watson to tighten operations.

By Sofiah Nichole Salivio • 4 min read • Thu, 9th Jul 2026

Hybrid Cloud

SNP & Palantir launch AI tools for SAP transformations

Automating manual test-data work could cut delays and staff effort in SAP migration programmes as SNP and Palantir roll out new AI tools.

By Sofiah Nichole Salivio • 4 min read • Wed, 8th Jul 2026

Data Protection

Howie AI launches recovery platform for rehab leavers

Rehab leavers may soon get round-the-clock AI support, as a new app aims to cut relapse and help providers track risk.

By Sofiah Nichole Salivio • 4 min read • Wed, 8th Jul 2026

Software-as-a-Service

Subiaco completes major digital overhaul with TechnologyOne

Residents in Subiaco can now lodge requests, pay bills and track applications in one portal after a three-year council system overhaul.

By Mark Tarre • 3 min read • Wed, 8th Jul 2026

Digital Transformation

Zetifi backs identity-led safety shift in Australian fleets

Australian fleets could improve audit trails and incident response by tying safety events to verified worker identities across vehicles and field sites.

By Joseph Gabriel Lagonsin • 5 min read • Wed, 8th Jul 2026