Customer engagement stories - Page 15

Gartner's research reveals that almost a third of organisations struggle with customer journey mapping, prompting Pega to unveil its GenAI-powered blueprint.

David Nuti of Extreme Networks discusses how AI is reshaping cybersecurity, streamlining security strategies for businesses amid growing digital threats.

Barracuda Networks has appointed Peter Alexander as Chief Marketing Officer to lead its market growth strategy and enhance cybersecurity solutions amid rising demand.

Sitecore has unveiled over 250 enhancements to its digital experience platform, empowering marketers with AI capabilities for personalised content creation.

Lifecycle Software has unveiled its Nexus App, a mobile application designed to help Mobile Virtual Network Operators streamline operations and enhance customer engagement.

Netcore Cloud has appointed Nishant Arora as Senior Vice President of Marketing to bolster its global strategies and enhance demand generation efforts.

Gallagher Security's new report reveals that overlooking human behaviour in security solutions risks inefficiencies and missed technological potential.

SolarWinds has honoured its top EMEA partners with the 2025 Partner Awards, acknowledging those in the region driving innovation and growth.

Cloudinary has launched Cloudinary 3D, a new platform designed to help eCommerce brands enhance product presentation through immersive 3D and AR experiences.

Claroty has been named Best in KLAS for Healthcare IoT Security for its xDome solution, achieving top performance for the fifth consecutive year.

Zoho has unveiled its AI advancements with Zia Agents, Agent Studio, and Agent Marketplace, aiming to improve the availability and creation of digital agents for businesses.

Gallabox has secured USD $3.5 million in seed funding to enhance its AI-driven WhatsApp tools, aiming to transform communication for small and medium enterprises.

Clay has raised USD $40 million in Series B funding, boosting its valuation to USD $1.25 billion following impressive revenue growth and strategic acquisitions.

The global progressive web app market is poised to surge dramatically, growing from USD $3.53 billion in 2024 to USD $21.44 billion by 2033.

Oracle has unveiled new AI agents within its Fusion Cloud Sales to enhance customer engagement and boost sales team productivity.

Forrester's latest report highlights effective strategies for brands to personalise loyalty programmes, showcasing success stories from retailers like Loblaw and Woolworths.

Backbase forecasts a USD $1 trillion transformation in banking by 2025, urging traditional banks to innovate or face a 30% market share loss to digital rivals.

As pubs brace for 2025, eight key technology trends are set to revolutionise operations, optimising efficiency and enhancing customer experiences.

Wolters Kluwer's Andy Hung is championing innovation through AI and partnerships, aiming to enhance efficiency and client outcomes in tax technology.

Ingram Micro has appointed Sanjib Sahoo as President of its Global Platform Group to drive the development of the innovative Xvantage platform.