Customer engagement Stories - Page 38

Global Stories

Customer engagement stories

Case study: A deep dive into the 2024-2025 cyber threat landscape

Borderless CS unveils its innovative digital transformation strategy, addressing the cyber threat landscape and enhancing operational efficiency for businesses.

By Staff Writer • 2 min read • Tue, 8th Apr 2025

Customer Experience

Exclusive: NetSuite expands partner ecosystem to meet AI and ESG demand

NetSuite is expanding its partner ecosystem across Australia and New Zealand to address rising demand for AI solutions and ESG compliance.

By Melania Watson • 5 min read • Fri, 4th Apr 2025

Customer Experience

VistaPrint report: Australian SMBs face 2025 challenges

VistaPrint's 2025 SMB Report reveals that while over 65% of Australian small businesses face economic challenges, half remain optimistic for the future.

By Shannon Williams • 3 min read • Thu, 3rd Apr 2025

Digital Transformation

Pepper Cloud wins Google AI Award for WhatsApp CRM solution

Singapore-based Pepper Cloud has won the Google AI Trailblazers Transformation Award 2024 for its innovative WhatsApp Sales CRM, as it expands into global markets.

By Kaleah Salmon • 3 min read • Thu, 3rd Apr 2025

Customer Experience

Yahoo appoints Josh Line as new Chief Marketing Officer

Yahoo has named Josh Line as its new Chief Marketing Officer, set to enhance the brand's global strategy after his success at Paramount Global.

By Melvin Hipolito • 2 min read • Tue, 1st Apr 2025

Customer Experience

How banks can support mortgage customers to reduce their carbon emissions

In a bid to combat rising carbon emissions, banks are urged to utilise their data and influence to help mortgage customers implement sustainable home upgrades.

By Brian Johnston • 4 min read • Mon, 31st Mar 2025

Customer Experience

High-street retailers urged to embrace tech for survival

As high-street retailers grapple with fierce online competition and changing consumer habits, experts urge them to embrace technology and adapt strategies to thrive.

By Catherine Knowles • 3 min read • Fri, 28th Mar 2025

Document Management

iManage enhances AI with Ask iManage & Insight+ updates

iManage has unveiled enhancements to its AI strategy, including updates to Ask iManage and Insight+, aimed at boosting efficiency for users globally.

By Shannon Williams • 3 min read • Fri, 28th Mar 2025

Customer Experience

Fastly updates bot management to reduce CAPTCHA reliance

Fastly has unveiled enhancements to its Bot Management service, reducing CAPTCHA dependency while bolstering security and user experience across its platform.

By Melania Watson • 3 min read • Wed, 26th Mar 2025

Stories from Other Regions

Customer engagement stories

Customer Relationship Management

Major brands to boost investment in loyalty programmes

A study by Apadmi reveals that 67% of major brands plan to elevate investments in digital customer loyalty programmes over the upcoming year.

By Shannon Williams • 3 min read • Wed, 9th Apr 2025

Customer Relationship Management

Creating a lead generation flywheel with AI and data at the core

AI-driven lead qualification is transforming sales, enabling brands like Driva to boost conversion rates by 5% and streamline customer interactions.

By Twilio • 5 min read • Fri, 4th Apr 2025

Customer Experience

Simon partners with Adentro to enhance retail experience

Simon teams up with Adentro to integrate WBA OpenRoaming technology across US properties, aiming to enhance digital shopping experiences and drive retail innovation.

By Catherine Knowles • 2 min read • Fri, 4th Apr 2025

Customer Relationship Management

Lifecycle & Collab team up for advanced NEXUS upgrade

Lifecycle Software has partnered with Collab to enhance its NEXUS platform with AI-driven customer care solutions, boosting efficiency for mobile operators.

By Catherine Knowles • 3 min read • Fri, 4th Apr 2025

Customer Experience

15gifts launches AI agent Humara for digital sales boost

15gifts has launched Humara, an AI-driven sales agent designed to optimise digital sales processes for brands like Verizon and Vodafone, enhancing customer engagement.

By Sean Mitchell • 2 min read • Fri, 4th Apr 2025

Customer Experience

ServiceNow appoints new VP to boost Asia operations

ServiceNow has appointed Melissa Ries as Group Vice President for Asia & Korea and Yen Yen Tan to its Global Advisory Council to boost operations in the region.

By Melvin Hipolito • 3 min read • Wed, 2nd Apr 2025

Customer Experience

Informatica names Krish Vitaldevara as Chief Product Officer

Informatica has appointed Krish Vitaldevara as Executive Vice President and Chief Product Officer, aiming to enhance AI-driven data management solutions.

By Melvin Hipolito • 2 min read • Tue, 1st Apr 2025

Security Information and Event Management

Pipeline360 appoints McCarthy as Senior Director in APAC

Pipeline360 has appointed Joseph McCarthy as Senior Account Director for the APAC region, aiming to bolster its B2B marketing services amid rapid regional growth.

By Kaleah Salmon • 2 min read • Mon, 31st Mar 2025

Storage

Pure Storage aids THG Ingenuity in AI & sustainability

Pure Storage has partnered with THG Ingenuity to enhance AI capabilities and sustainability, cutting data centre power use by 80% while supporting global growth.

By Catherine Knowles • 3 min read • Fri, 28th Mar 2025