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Customer Expectations Stories

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Customer Expectations stories

Amperity's CMO reveals how continuous decisioning fuels loyalty innovation
Software-as-a-Service

Amperity's CMO reveals how continuous decisioning fuels loyalty innovation

Retailers risk losing loyalty when AI acts on fragmented data, as shoppers now expect instant, relevant responses to every signal.

By Bridget Perry • 4 min read • Last week
Australia & New Zealand lead in agentic AI adoption
Digital Transformation

Australia & New Zealand lead in agentic AI adoption

Consumers in Australia and New Zealand are facing longer waits and repeated handovers as companies rush to deploy agentic AI, Genesys found.

By Mark Tarre • 4 min read • This month
David Jones CEO puts supply chain at heart of strategy
Data Analytics

David Jones CEO puts supply chain at heart of strategy

Supply chain failures could squeeze margins further as the retailer's new Chief Executive Officer makes logistics central to its turnaround plan.

By Joseph Gabriel Lagonsin • 4 min read • This month
Kinaxis expands ScottsMiracle-Gro partnership on planning
Manufacturing

Kinaxis expands ScottsMiracle-Gro partnership on planning

The wider rollout aims to help ScottsMiracle-Gro cut stockouts and respond faster to weather-driven swings in North American demand.

By Joseph Gabriel Lagonsin • 4 min read • Last month
Lloyds manager Will Ashman wins FICO fintech award
Data Analytics

Lloyds manager Will Ashman wins FICO fintech award

The award highlights how Lloyds Banking Group is expanding automated risk decisions as banks face tighter regulatory scrutiny and customer expectations.

By Sofiah Nichole Salivio • 4 min read • Last month

Stories from Other Regions

Customer Expectations stories

Diamond says in-house fulfilment can cost brands GBP £5m
Customer Experience

Diamond says in-house fulfilment can cost brands GBP £5m

Growing eCommerce brands could face GBP £5.3 million in five-year fulfilment bills if they run their own warehouse, Diamond says.

By Karen Joy Bacudo • 5 min read • Last week
Payments NZ chief calls for stronger interoperability
Fintech

Payments NZ chief calls for stronger interoperability

New Zealand's payments system could face disruption unless banks and providers agree common standards, Steve Wiggins said.

By Mark Tarre • 3 min read • This month
Logile launches simulator to cut retailer labour costs
Software-as-a-Service

Logile launches simulator to cut retailer labour costs

Retailers under margin pressure can now test staffing and opening-hours decisions before budgets are set, using Logile's new simulator.

By Sean Mitchell • 4 min read • This month
UK accountants could add GBP £463,000 from clients
Digital Transformation

UK accountants could add GBP £463,000 from clients

Existing client relationships could be worth far more as UK firms miss demand for extra advice and support, Ravical found.

By Karen Joy Bacudo • 4 min read • This month
Atlantic FCU cuts loan opening to six minutes with MANTL
Digital Transformation

Atlantic FCU cuts loan opening to six minutes with MANTL

Borrowers at the New Jersey credit union can now open consumer loans in six minutes, after automation removed days of manual paperwork.

By Karen Joy Bacudo • 4 min read • This month
UK marketers miss cultural moments, Optimizely finds
Customer Experience

UK marketers miss cultural moments, Optimizely finds

More than half of UK consumers are likelier to engage when brands react to live events, but internal bottlenecks are slowing marketers down.

By Sofiah Nichole Salivio • 4 min read • This month
The end of just-in-time thinking: Why resilience has become the new supply chain imperative
Digital Transformation

The end of just-in-time thinking: Why resilience has become the new supply chain imperative

More than half of Asia-Pacific organisations are seeing rising disruptions and costs, pushing supply chains towards resilience over efficiency.

By Daniel Kohut • 5 min read • Last month
Carrier-agent friction eases as visibility gap widens
Digital Transformation

Carrier-agent friction eases as visibility gap widens

Direct-to-consumer rivals are intensifying pressure on agencies as carriers still lack market intelligence on where business is shifting.

By Sean Mitchell • 4 min read • Last month
Scrum.org partners with Coursera for product ownership
Customer Experience

Scrum.org partners with Coursera for product ownership

This partnership expands access to Scrum.org product ownership training to Coursera's global audience of millions of learners and employers.

By Sean Mitchell • 4 min read • Last month
3PL appoints Ryan Walker as Head of Customer Experience
Digital Transformation

3PL appoints Ryan Walker as Head of Customer Experience

The new role signals 3PL's push to improve service and align staff, systems and technology as competition in fulfilment intensifies.

By Sofiah Nichole Salivio • 4 min read • Last month
World Cup spending to hit GBP £4.5bn, warns survey
Customer Experience

World Cup spending to hit GBP £4.5bn, warns survey

Retailers face stock shortages as 84% of fans say they will travel for unavailable items, with average losses pegged at GBP £116,836.

By Sofiah Nichole Salivio • 4 min read • Last month
Canadians trust AI for banking, but not big money moves
Data Protection

Canadians trust AI for banking, but not big money moves

Canadians are warming to AI for day-to-day banking, but most still want human advice when the stakes rise on major financial decisions.

By Sofiah Nichole Salivio • 4 min read • Last month
Solving the retail generational buying gap one basket at a time
Digital Transformation

Solving the retail generational buying gap one basket at a time

Retailers risk missing out on Gen Z's rising spend unless they fix legacy systems and align stock, finance and service to changing habits.

By Oscar Strachen • 5 min read • Last month