Customer Journey stories

Global analytics leader, FICO, is now offering its advanced cloud-based platform to the Indian banking sector.

Trustfull has partnered with Provenir, broadening access to data sources via the Provenir Data Marketplace to enhance the efficiency of global risk decisions.

Medallia forms strategic alliance with PwC UK, intending to enhance customer experience and navigate declining satisfaction rates in the UK market.

Holiday specialist Club Med has globalised operations with tech firm NICE's CXone customer experience platform.

NICE ranks first in Ventana Research's 2023 Buyers Guide for Contact Centres, lauded for its superior product experience.

Yahoo is expanding its partnership with data collaboration platform LiveRamp to enhance advertising reach and interoperability.

Imply has appointed Pranav Parekh as its new Chief Customer Officer to enhance customer experience and reinforce its position in data analytics.

By incorporating open banking with a customer-centric approach, the payment landscape is rapidly transforming, forcing businesses to adapt or get left behind.

Bazaarvoice acquires Affable.ai, an AI-driven influencer marketing platform, expanding its capacity for social commerce integration.

As the retail peak season looms, 75% of retail leaders are preparing to invest in the post-purchase experience, according to a new survey conducted by Sorted.

The right SLIs and SLOs help ensure high-quality service delivery and customer satisfaction, especially when combined with a robust observability strategy.

The project aims to understand better how customers interact with videos and develop strategies to unlock the value of data in Google's BigQuery data warehouse.

Brands need to understand their customers' wants, motivations, and pain points to create a successful customer journey. Personalisation is key.

Unified observability is not merely a technological buzzword; it is a paradigm shift that organizations must embrace to stay ahead in the race.

The journey to enhancing the customer experience for CSPs is an intricate undertaking that requires careful attention at every touchpoint.

Verint enterprise experience management consolidates customer listening posts and unifies unstructured data across the enterprise.

Adobe announces the availability of Adobe Product Analytics for enterprise customers and significant enhancements to several other Adobe products.

Analysis of real purchases and returns across digital and physical journeys finds unified commerce leaders outperform competitors by as much as 6X in revenues.

The collaboration will extend the delivery of engaging and unified customer journeys across digital and voice channels and between virtual and live agents.

Online retail isn’t just about marketing products effectively. Customer experience is just as crucial to success.

NICE was named the technology leader in the Quadrant Knowledge Solutions 2022 SPARK Matrix for Customer Journey Analytics (CJA) report.

Optimizely has announced a partnership with Orchard to help marketers and organisations scale experimentation through a mix of strategy and platform.

Investing in analytics and integrating technology strategically are key to improving the customer experience, says Freshwork's research.

Creating highly personalised real-world customer experiences using API, NFC, and spatial technology is taking traditional experiences to the next level.