Customer Journey stories

FICO launches advanced analytics platform for banking in India
3 days ago
#
speed
#
customer journey
#
fico
Global analytics leader, FICO, is now offering its advanced cloud-based platform to the Indian banking sector.

Provenir & Trustfull team up for global risk decisioning enhancement
Last week
#
speed
#
customer journey
#
user interface
Trustfull has partnered with Provenir, broadening access to data sources via the Provenir Data Marketplace to enhance the efficiency of global risk decisions.

Medallia links with PwC UK to uplift customer experience across Britain
Last month
#
cx
#
customer journey
#
customer centricity
Medallia forms strategic alliance with PwC UK, intending to enhance customer experience and navigate declining satisfaction rates in the UK market.

Club Med enhances global operations with implementation of NICE CXone
Last month
#
ai
#
integration
#
nice
Holiday specialist Club Med has globalised operations with tech firm NICE's CXone customer experience platform.

NICE tops Ventana Research's 2023 Buyers Guide for Contact Centres
Last month
#
contact centre
#
telecommunications
#
awards
NICE ranks first in Ventana Research's 2023 Buyers Guide for Contact Centres, lauded for its superior product experience.

Yahoo partners with LiveRamp to boost advertising reach and interoperability
Mon, 23rd Oct 2023
#
advertising
#
yahoo
#
customer journey
Yahoo is expanding its partnership with data collaboration platform LiveRamp to enhance advertising reach and interoperability.

Imply appoints Pranav Parekh as Chief Customer Officer
Wed, 18th Oct 2023
#
cx
#
software development
#
product management
Imply has appointed Pranav Parekh as its new Chief Customer Officer to enhance customer experience and reinforce its position in data analytics.

Why open banking is leading the way in payment authorisation rates
Mon, 16th Oct 2023
#
digital wallets
#
payment innovation
#
online banking
By incorporating open banking with a customer-centric approach, the payment landscape is rapidly transforming, forcing businesses to adapt or get left behind.

Bazaarvoice acquires AI driven marketing platform Affable.ai
Wed, 11th Oct 2023
#
management
#
sales
#
mergers and acquisitions
Bazaarvoice acquires Affable.ai, an AI-driven influencer marketing platform, expanding its capacity for social commerce integration.

Survey says 75% of retail leaders to boost post-purchase experience
Tue, 10th Oct 2023
#
customer service
#
strategy
#
competition
As the retail peak season looms, 75% of retail leaders are preparing to invest in the post-purchase experience, according to a new survey conducted by Sorted.

Defining effective service level indicators and objectives
Tue, 3rd Oct 2023
#
bi
#
user experience
#
customer journey
The right SLIs and SLOs help ensure high-quality service delivery and customer satisfaction, especially when combined with a robust observability strategy.

Vudoo partners with UTS to develop an AI recommendation engine
Wed, 13th Sep 2023
#
video
#
saas
#
cx
The project aims to understand better how customers interact with videos and develop strategies to unlock the value of data in Google's BigQuery data warehouse.

The power behind personalised customer journeys
Mon, 4th Sep 2023
#
cx
#
customer journey
#
marketing strategy
Brands need to understand their customers' wants, motivations, and pain points to create a successful customer journey. Personalisation is key.

How unified observability transforms user experiences and business performance
Mon, 4th Sep 2023
#
cx
#
customer journey
#
cloud infrastructure
Unified observability is not merely a technological buzzword; it is a paradigm shift that organizations must embrace to stay ahead in the race.

Transforming Enterprise Experience: CSPs' Holistic Customer Journey Approach
Mon, 28th Aug 2023
#
ai
#
cx
#
csps
The journey to enhancing the customer experience for CSPs is an intricate undertaking that requires careful attention at every touchpoint.

Verint introduces its enterprise experience management solution
Sat, 17th Jun 2023
#
data analytics
#
cx
#
omnichannel
Verint enterprise experience management consolidates customer listening posts and unifies unstructured data across the enterprise.

Adobe unveils innovations across Adobe Experience Cloud
Sat, 10th Jun 2023
#
omnichannel
#
cx
#
ai
Adobe announces the availability of Adobe Product Analytics for enterprise customers and significant enhancements to several other Adobe products.

Manhattan, Google, Zebra benchmark unified commerce retail
Thu, 23rd Mar 2023
#
zebra technologies
#
customer journey
#
retail
Analysis of real purchases and returns across digital and physical journeys finds unified commerce leaders outperform competitors by as much as 6X in revenues.

Espria and Five9 to provide cloud contact centre solutions
Wed, 22nd Mar 2023
#
cloud services
#
managed services
#
customer service
The collaboration will extend the delivery of engaging and unified customer journeys across digital and voice channels and between virtual and live agents.

Retailers must change how they manage customer experience or risk getting left on the shelf
Thu, 2nd Mar 2023
#
cx
#
it automation
#
online shopping
Online retail isn’t just about marketing products effectively. Customer experience is just as crucial to success.

NICE named a leader in Quadrant Knowledge’s 2022 CJA report
Wed, 22nd Feb 2023
#
cx
#
data analytics
#
nice
NICE was named the technology leader in the Quadrant Knowledge Solutions 2022 SPARK Matrix for Customer Journey Analytics (CJA) report.

Optimizely and Orchard partner to scale marketing experimentation
Tue, 13th Sep 2022
#
crm
#
cx
#
martech
Optimizely has announced a partnership with Orchard to help marketers and organisations scale experimentation through a mix of strategy and platform.

The proof is in the pudding: How to navigate to CX excellence
Mon, 22nd Aug 2022
#
crm
#
cx
#
martech
Investing in analytics and integrating technology strategically are key to improving the customer experience, says Freshwork's research.

Exclusive: How Accenture is changing the customer experience game
Fri, 19th Aug 2022
#
crm
#
cx
#
martech
Creating highly personalised real-world customer experiences using API, NFC, and spatial technology is taking traditional experiences to the next level.