IT Brief India - Technology news for CIOs & IT decision-makers

Customer Satisfaction stories

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Red Rooster's AI-powered shirt orders food in response to tummy rumbles
Today
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ai
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wearables
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cto
In partnership with whiteGREY, fast food chain Red Rooster steps ahead with crave_ware, an AI-powered wearable that detects hunger cues and auto-orders from the menu.
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Businesses struggling to integrate AI into tech stacks
Yesterday
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ai
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data governance
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integration
New research exposes the struggle of over 90% of businesses to incorporate artificial intelligence into their tech stacks due to integration challenges and strategic disconcord.
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DiDi Global adopts NICE's cloud-based WFM & EEM solutions
2 days ago
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contact centre
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ml
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nice
DiDi Global teams up with NICE for AI-driven Workforce Management and Employee Engagement solutions to optimise operations and boost employee satisfaction.
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TCS & Co-op expand partnership to further cloud-first strategy
3 days ago
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hybrid cloud
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partner programmes
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power / energy
Tata Consultancy Services and The Co-operative Group boost their long-term partnership, gearing up for cloud-first strategy to fuel Co-op's business growth and sustainability ambitions.
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Redefining profit strategies in Australia: The impact of voice technology
4 days ago
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cx
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martech
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voice
Implementing systems that analyse and extract customer insights presents an invaluable opportunity to capitalise on an existing asset.
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Genetec announces Security Center SaaS to revolutionise physical security industry
Last week
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edutech
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nac
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cybersecurity
Genetec has unveiled Security Center SaaS, an enterprise-grade solution expected to redefine cloud-based physical security with its comprehensive capabilities and cybersecurity measures.
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Infinigate named Riverbed Global Distributor of the Year 2024
Last week
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cybersecurity
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telemetry
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switzerland
Infinigate has been named the Riverbed Global Distributor of the Year 2024, recognising its successful partnership and performance.
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SOTI launches XSight Live View for real-time enterprise mobility oversight
Last week
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mobility
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compliance
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cybersecurity
SOTI, a global Enterprise Mobility Management leader, unveils XSight Live View, a pioneering solution for real-time mobile device and performance oversight, set to revolutionise sectors including retail and healthcare.
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Five metrics every successful professional services firm uses to remain profitable
Last week
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project management
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cx
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martech
Professional services firms boost profitability through understanding core metrics as insight into these factors enables targeted improvement.
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5 supply chain strategies to prepare for inflation & potential recession
Last month
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inflation
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investment
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business
As inflation spikes and a potential recession looms, businesses must adapt their supply chains with resilience and agility, preparing to not only survive, but thrive amid a changing economic landscape.
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Zendesk acquires AI-assurance platform Klaus to boost customer experience
Last month
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martech
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cx
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zendesk
Zendesk has enriched their workforce engagement platform with the acquisition of AI-powered Klaus, to deliver superior, intelligent customer experiences.
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Hexaware excels in Whitelane study, highlighting commitment to customers
Last month
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digital transformation
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european
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it services
Hexaware, a global IT services leader, earns key rankings in the 2023/2024 Whitelane Research IT Sourcing Study for Europe, emphasising their vigorous commitment to customer satisfaction and excellence.
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AI-driven Proptech revolutionise commercial property industry
Last month
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big data
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bi
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cx
Proptech is revolutionising the commercial property industry, offering solutions to challenges like complex legacy systems and manual processes.
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Embracing new tools in CX to revolutionise the digital customer journey
Last month
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big data
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contact centre
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bi
Businesses are advised to combine journey mapping, EQ and AI to enhance their digital customer experience strategies.
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Brits prefer pest infestation over poor customer service, study reveals
Wed, 31st Jan 2024
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contact centre
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cx
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martech
Research by AI specialist RingCentral finds 18% of Brits would rather have a household pest problem than engage with corporate customer service, with poor experiences deterring 65% from repeat business.
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AS Colour to upgrade Melbourne centre with advanced automation system
Wed, 31st Jan 2024
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inventory management systems
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retail
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warehouse
AS Colour plans to boost its Melbourne operation with a state-of-the-art automation system, replicating the success of its automated New Zealand centre.
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Gigamon records 100% growth in cloud revenue in 2023
Tue, 30th Jan 2024
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cloud services
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public cloud
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aws
Gigamon enjoyed over 100% YoY growth in 2023 cloud revenue due to international demand for its deep observability service, reflecting a trend towards hybrid cloud security management.
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HERE Technologies expands what3words partnership to boost delivery efficiency
Mon, 29th Jan 2024
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mobility
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here technologies
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retail
HERE Technologies enhances its partnership with what3words, streamlining business access to precise global location tech. This move responds to growing consumer demand for accurate delivery services.
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Scotland's COPFS boosts IT operations with Freshworks' Freshservice
Fri, 26th Jan 2024
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contact centre
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voip
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microsoft teams
Scotland's top prosecution service, COPFS, enhances IT support and management systems with vital aid from Freshworks Inc.'s Freshservice platform, greatly improving customer satisfaction and resolution times.
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Delinea appoints Matt Bruun as VP for Northern Europe
Wed, 24th Jan 2024
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casb
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pam
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cybersecurity
Veteran sales leader Matt Bruun has been named Vice President (VP) for Northern Europe at privileged access management provider Delinea, set to enhance the company's regional presence.
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IFS announces winners of 2023 Partner of the Year Awards
Mon, 22nd Jan 2024
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partner programmes
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london
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ifs
IFS announces winners of its annual Partner of the Year Awards, honouring dedication and innovation among businesses globally, at a ceremony in London.
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Apollo Supply Chain launches 'alfa' for India's D2C brands
Thu, 18th Jan 2024
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d2c
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customer satisfaction
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apollo
Apollo Supply Chain introduces 'alfa', an e-commerce fulfilment service targeting Direct-to-Consumer brands across India, aiming to augment delivery speed and logistics cost-efficiency.
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Claroty appoints industry veteran as first Chief Customer Officer
Thu, 18th Jan 2024
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martech
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cx
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r&d
Cyber-physical systems protection firm, Claroty, appoints industry veteran Shira Bar Yosef as its first ever Chief Customer Officer, aiming to enrich customer experience.
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AI-driven customer experience heralds future trends
Thu, 18th Jan 2024
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contact centre
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data protection
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cx
The integration of AI in Customer Experience could herald a major industry shift, bringing personalisation, cost reduction and large-scale operation.