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Customer Satisfaction Stories - Page 23

Global Stories

Customer Satisfaction stories

Appian celebrates winners of 2024 APJ Partner Awards
Digital Transformation

Appian celebrates winners of 2024 APJ Partner Awards

Appian announced its 2024 Asia-Pacific and Japan Partner Awards, celebrating partners for their notable customer engagement and innovation across the region.

By Catherine Knowles • 2 min read • Thu, 28th Nov 2024
Turning inventory management and delivery into a peak season competitive advantage
Data Analytics

Turning inventory management and delivery into a peak season competitive advantage

Black Friday's rise in the UK has reshaped retail, with early seasonal spikes in orders urging businesses to perfect inventory and delivery strategies.

By Rob Hango-Zada • 4 min read • Wed, 27th Nov 2024
Babeltext transforms global messaging with 135-language tool
EduTech

Babeltext transforms global messaging with 135-language tool

Babeltext's multilingual chat platform revolutionises business communication, translating messages across 135 languages into English for seamless customer engagement.

By Catherine Knowles • 3 min read • Fri, 22nd Nov 2024
AI & employee focus to transform customer experience by 2025
Customer Experience

AI & employee focus to transform customer experience by 2025

As 2025 nears, AI advancements and a focus on employee well-being are set to significantly reshape the customer experience landscape, says Call Design.

By Catherine Knowles • 3 min read • Fri, 22nd Nov 2024
United Cellars wins at Asia eCommerce Awards 2024 for innovative CX
Unified Communications

United Cellars wins at Asia eCommerce Awards 2024 for innovative CX

United Cellars has been honoured at the Asia eCommerce Awards 2024 for leveraging technology to enhance customer experiences with SmartOSC's support.

By Catherine Knowles • 3 min read • Fri, 22nd Nov 2024
Searchspring unveils dynamic custom profiles for retail
Customer Experience

Searchspring unveils dynamic custom profiles for retail

Searchspring has introduced Dynamic Custom Profiles, enhancing ecommerce personalisation with real-time, shopper-specific recommendations for retailers.

By Melania Watson • 2 min read • Fri, 22nd Nov 2024
AgeAI app launches in Ireland to curb underage vaping
Artificial Intelligence

AgeAI app launches in Ireland to curb underage vaping

Dublin's Johnston Retail Services has launched the AgeAI app in Ireland, aimed at preventing underage vape sales through precise facial age estimation.

By Sean Mitchell • 3 min read • Thu, 21st Nov 2024
New Relic report: Observability quadruples retail ROI
Artificial Intelligence

New Relic report: Observability quadruples retail ROI

New Relic's latest report reveals that investing in observability solutions can deliver a fourfold return for retail businesses by enhancing customer interactions.

By Imee Dequito • 3 min read • Thu, 21st Nov 2024
EastWest Bank partners MoEngage for digital innovation
Digital Transformation

EastWest Bank partners MoEngage for digital innovation

EastWest Bank has teamed up with MoEngage to enhance its digital banking experience with tailored engagement solutions for clients across various sectors.

By Melania Watson • 3 min read • Wed, 20th Nov 2024
TeamViewer brings AI support enhancements to Microsoft Teams
Unified Communications

TeamViewer brings AI support enhancements to Microsoft Teams

TeamViewer is rolling out AI features within Microsoft Teams, aiming to improve IT support services with quicker and smarter solutions.

By Melania Watson • 3 min read • Wed, 20th Nov 2024
Mitel launches AI-powered platform for enhanced CX management
Hybrid Cloud

Mitel launches AI-powered platform for enhanced CX management

Mitel has launched its AI-powered customer experience platform, Mitel CX, to help organisations enhance engagement and meet rising consumer expectations.

By Imee Dequito • 3 min read • Tue, 19th Nov 2024

Stories from Other Regions

Customer Satisfaction stories

MTF unveils new brand identity stressing local expertise
NZD

MTF unveils new brand identity stressing local expertise

MTF, a key lender in New Zealand, unveils a new brand identity and logo to strengthen community ties and reflect its loan expansion, reaching NZD $1.1 billion.

By Kaleah Salmon • 3 min read • Mon, 25th Nov 2024
Acxiom unveils top CX trends for 2025 with human focus
Data Analytics

Acxiom unveils top CX trends for 2025 with human focus

Acxiom's latest report reveals key customer experience trends for 2025, highlighting the essential blend of human engagement and AI technology.

By Kaleah Salmon • 3 min read • Fri, 22nd Nov 2024
AI personalisation key for UK firms, says Zendesk report
Digital Transformation

AI personalisation key for UK firms, says Zendesk report

A new Zendesk report highlights the crucial role of personalised AI in enhancing customer loyalty for UK firms amid evolving consumer expectations.

By Sean Mitchell • 3 min read • Thu, 21st Nov 2024
Adyen debuts Tap to Pay on iPhone for NZ retailers
Crypto

Adyen debuts Tap to Pay on iPhone for NZ retailers

Adyen has launched Tap to Pay on iPhone in New Zealand, enabling retailers like Lorna Jane to accept secure contactless payments without extra hardware.

By Imee Dequito • 3 min read • Thu, 21st Nov 2024
Rent The Roo partners with GoCardless to cut dishonour fees
Fintech

Rent The Roo partners with GoCardless to cut dishonour fees

GoCardless has teamed up with Rent The Roo to enhance payment experiences, eliminating dishonour fees and improving payment success rates for customers.

By Imee Dequito • 3 min read • Thu, 21st Nov 2024
HeadBox unveils AI-powered 3D Studio for Aussie events
Clean technologies

HeadBox unveils AI-powered 3D Studio for Aussie events

HeadBox has unveiled its innovative AI-driven tool, HeadBox 3D Studio, which aims to revolutionise the Australian events industry by enabling personalised 3D tours.

By Melania Watson • 3 min read • Tue, 19th Nov 2024
Customer Science launches AI Accelerator for call centres
Unified Communications

Customer Science launches AI Accelerator for call centres

Customer Science Group has launched an AI Accelerator Program, aiming to help contact centres effectively implement AI and enhance customer experiences.

By Melania Watson • 3 min read • Mon, 18th Nov 2024