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Customer Satisfaction Stories - Page 37

Global Stories

Customer Satisfaction stories

How to win customer loyalty in the age of AI
Public Cloud

How to win customer loyalty in the age of AI

There is a tremendous opportunity in the next few years to start using AI on the data generated by loyalty programs.

By Jonathan Reeve • 6 min read • Tue, 22nd Aug 2023
Video: 10 Minute IT Jams - An update from Fluent Commerce
Digital Transformation

Video: 10 Minute IT Jams - An update from Fluent Commerce

Rob Crowley, who is the CTO at Fluent Commerce, joins us today to tell us more about Fluent Commerce and the importance of composable commerce.

By Tom Raynel • 6 min read • Fri, 21st Jul 2023
Dynatrace appoints Mike Green as ANZ VP
Digital Transformation

Dynatrace appoints Mike Green as ANZ VP

Dynatrace Appoints Mike Green as Regional VP for Australia and New Zealand to Drive New Commercial Opportunities and Customer Satisfaction.

By Laura Valencia • 3 min read • Tue, 9th May 2023
BlueVoyant sees higher customer adoption across APJ
Partner Programmes

BlueVoyant sees higher customer adoption across APJ

BlueVoyant bolsters its APJ presence as the company saw over 300% growth in customers and total contract value in the region in 2022.

By Gaurav Sharma • 3 min read • Thu, 30th Mar 2023
Cyara Expands Executive Team to Drive Growth
Customer Experience

Cyara Expands Executive Team to Drive Growth

Automated CX platform, Cyara, expands executive team with three global appointments including Chief Sales Officer, VP of Products, and VP of Growth.

By Sean Mitchell • 2 min read • Thu, 16th Feb 2023
Mojix hires industry expert as new President & CCO
Digital Transformation

Mojix hires industry expert as new President & CCO

Mojix has appointed Chris Cassidy as President and CCO. The hire is expected to drive acceleration of customer satisfaction and product innovation.

By Tom Raynel • 2 min read • Wed, 18th Jan 2023
Asendia hires new CEO & Managing Director in Asia Pacific
Supply Chain

Asendia hires new CEO & Managing Director in Asia Pacific

Asendia appoints Senthil Kumar as CEO of Asendia Singapore/South Asia and Stuart Foster as Managing Director of Asian Desk, APAC.

By Tom Raynel • 2 min read • Tue, 17th Jan 2023
Chargeback911 appoints Pelwasha Faquiryan as Chief Growth Officer
Customer Experience

Chargeback911 appoints Pelwasha Faquiryan as Chief Growth Officer

Chargeback911 appoints Pelwasha 'Pel' Faquiryan as Chief Growth Officer. Faquiryan will focus on enhancing Chargebacks911's long-term performance.

By Nadine Rogers • 2 min read • Fri, 21st Oct 2022
ExtraHop appoints Kenneth Chen as Asia Pacific Vice President
Advanced Persistent Threat Protection

ExtraHop appoints Kenneth Chen as Asia Pacific Vice President

Kenneth Chen named Asia Pacific VP of ExtraHop, responsible for business strategy, sales, and execution with focus on expanding partnerships.

By Zach Thompson • 2 min read • Fri, 23rd Sep 2022
LastPass appoints Amy Appleyard as chief revenue officer
Customer Experience

LastPass appoints Amy Appleyard as chief revenue officer

Amy Appleyard, a cybersecurity sales veteran, has been appointed as LastPass' chief revenue officer to lead key revenue-related functions.

By Zach Thompson • 2 min read • Fri, 12th Aug 2022
LogRhythm boosts team with new leaders
DevOps

LogRhythm boosts team with new leaders

LogRhythm names David Rizzo as CTO, David Kluzak as CRO, and promotes Andrew Hollister to CISO, strengthening executive leadership team.

By Zach Thompson • 3 min read • Fri, 15th Jul 2022
Employee engagement more important than ever
Data Analytics

Employee engagement more important than ever

Employee engagement programmes are crucial to improve productivity, says REFFIND, and must be implemented correctly from the start.

By Shannon Williams • 2 min read • Fri, 18th Mar 2016

Stories from Other Regions

Customer Satisfaction stories

Australian telco customer complaint numbers hit record low
Unified Communications

Australian telco customer complaint numbers hit record low

Australia's telcos achieve record-low complaint rates, with just three complaints per 10,000 services in operation.

By Shannon Williams • 3 min read • Thu, 3rd Aug 2023
Logicalis Australia Streamlines Services Team for Growth
Digital Transformation

Logicalis Australia Streamlines Services Team for Growth

Logicalis Australia appoints new leadership within services team to enhance customer experience & foster innovation across the organization.

By Tom Raynel • 3 min read • Wed, 3rd May 2023
Espria and Five9 to provide cloud contact centre solutions
Unified Communications

Espria and Five9 to provide cloud contact centre solutions

The collaboration will extend the delivery of engaging and unified customer journeys across digital and voice channels and between virtual and live agents.

By Gaurav Sharma • 3 min read • Wed, 22nd Mar 2023
Whitelane ranks Hexaware third in customer satisfaction
EduTech

Whitelane ranks Hexaware third in customer satisfaction

Hexaware has announced that it has been ranked third for customer satisfaction by Whitelane Research in its IT Sourcing Study for Europe, 2022.

By Gaurav Sharma • 3 min read • Thu, 16th Mar 2023
Key infosec hire as Advantage builds cyber capability
Data Protection

Key infosec hire as Advantage builds cyber capability

Advantage expands Cyber Security division with Naas Nell as Service Delivery Manager, citing increased demand for efficient and cost-effective solutions.

By Sean Mitchell • 2 min read • Thu, 16th Feb 2023
Norwood Systems has appointed a new Strategic Adviser
Unified Communications

Norwood Systems has appointed a new Strategic Adviser

Telecoms veteran Ronan Dunne joins Norwood Systems as a strategic adviser, focusing on the firm's global expansion and AI Cognitive Services portfolio.

By Zach Thompson • 3 min read • Tue, 17th Jan 2023