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Customer service Stories - Page 79

Global Stories

Customer service stories

NTT report: Hybrid working boosts bottom line for Aussie, Kiwi businesses
Customer Experience

NTT report: Hybrid working boosts bottom line for Aussie, Kiwi businesses

NTT Ltd's 2023 Global Employee Experience Trends Report shows 84% of ANZ businesses say hybrid working has boosted their bottom line.

By Kaleah Salmon • 3 min read • Tue, 24th Oct 2023
Former Exec for Hitachi Vantara Joins Proofpoint as Senior VP
Advanced Persistent Threat Protection

Former Exec for Hitachi Vantara Joins Proofpoint as Senior VP

Former Hitachi Vantara executive Mark Ablett has been appointed as Senior VP for Proofpoint in the Asia Pacific and Japan region.

By Imee Dequito • 3 min read • Tue, 24th Oct 2023
Dreame Technology unveils L20 Ultra, revolutionising household cleaning
Harvey Norman

Dreame Technology unveils L20 Ultra, revolutionising household cleaning

Dreame Technology launches L20 Ultra, a compact high-efficiency cleaning machine, set to redefine household cleaning.

By Sean Mitchell • 2 min read • Mon, 23rd Oct 2023
Voice analytics market projected to reach USD 9.33 billion by 2030
Unified Communications

Voice analytics market projected to reach USD 9.33 billion by 2030

The voice analytics market is set to soar to $9.33bn by 2030, fuelled by growing use of voice recognition tech.

By Sean Mitchell • 3 min read • Wed, 18th Oct 2023
Lightware introduces new USB-C extender Active Optical Cables
EduTech

Lightware introduces new USB-C extender Active Optical Cables

Lightware Visual Engineering reveals two new USB-C extender Active Optical Cables, promising enhanced AV flexibility.

By Sean Mitchell • 2 min read • Mon, 16th Oct 2023
Conversational AI expected to transform banking sector, claims Amelia survey
Unified Communications

Conversational AI expected to transform banking sector, claims Amelia survey

Survey reveals that 83% of banking sector believes Conversational AI will have a positive impact, according to Amelia.

By Sean Mitchell • 3 min read • Mon, 16th Oct 2023
How AI is reshaping global transport and fleet insurance
Data Analytics

How AI is reshaping global transport and fleet insurance

AI revolutionizes transport and logistics, introducing an estimated $6.5 trillion to the global economy through fleet insurance.

By Tom Raynel • 3 min read • Fri, 13th Oct 2023
OneSpan named a leader in eSignature software vendors by IDC
Enterprise Content Management

OneSpan named a leader in eSignature software vendors by IDC

OneSpan was recognized for its customer service without sacrificing the security necessary for high-assurance interactions.

By Gaurav Sharma • 3 min read • Fri, 13th Oct 2023
Clear-Com appoints Paul Morini as Southeast Regional Sales Manager
Space

Clear-Com appoints Paul Morini as Southeast Regional Sales Manager

Clear-Com appoints new sales manager for Southeast US region, focusing on customer engagement and driving sales activities.

By Imee Dequito • 2 min read • Fri, 13th Oct 2023
Xero integrates GenAI for quicker, precise customer support
Fintech

Xero integrates GenAI for quicker, precise customer support

Xero has integrated a Generative AI solution in Xero Central to enhance user experience, providing accurate support answers and revolutionising the platform.

By Imee Dequito • 3 min read • Thu, 12th Oct 2023
Enhancing inbuilding coverage for seamless retail transactions
Unified Communications

Enhancing inbuilding coverage for seamless retail transactions

Seamless indoor mobile coverage is crucial for the success of modern retail, according to Progility Technologies.

By Staff Writer • 2 min read • Thu, 12th Oct 2023

Stories from Other Regions

Customer service stories

Lenovo recognises top NZ business partners at Gala Awards
Lenovo

Lenovo recognises top NZ business partners at Gala Awards

The yearly New Zealand Business Partner Gala Awards celebrate the achievements of the company's top partners across the region.

By Shannon Williams • 3 min read • Mon, 30th Oct 2023
Paymentology named 2023 technology leader in SPARK Matrix for CMS
Customer service

Paymentology named 2023 technology leader in SPARK Matrix for CMS

Paymentology lauded as a technology leader in the 2023 SPARK Matrix for Card Management System by Quadrant Knowledge Solutions.

By Imee Dequito • 2 min read • Mon, 23rd Oct 2023
Konica Minolta Australia launches Insight Hub for enhanced IT services
EduTech

Konica Minolta Australia launches Insight Hub for enhanced IT services

Konica Minolta Australia launches the Insight Hub, a platform aimed at improving managed IT services and augmenting customer experiences.

By Sean Mitchell • 3 min read • Mon, 23rd Oct 2023
One NZ appoints Nick Judd as CFO & Mike Purchase as Enterprise Director
Unified Communications

One NZ appoints Nick Judd as CFO & Mike Purchase as Enterprise Director

Judd joins after serving as CFO of Tourism Holdings, while Purchase has managed key accounts within One NZ's Enterprise division.

By Sean Mitchell • 2 min read • Wed, 18th Oct 2023
Kiwi Agri business chooses SugarCRM for sales automation transformation
Data Analytics

Kiwi Agri business chooses SugarCRM for sales automation transformation

Catalyst Performance Agronomy leverages SugarCRM's advanced sales automation software, Sugar Sell Premier, for boosted business operations.

By Sean Mitchell • 2 min read • Wed, 18th Oct 2023
Bendigo & Adelaide bank leverages Google Cloud in digital move
Data Analytics

Bendigo & Adelaide bank leverages Google Cloud in digital move

Bendigo and Adelaide Bank enhances their digital banking system using Google Cloud technology for better customer experience.

By Sean Mitchell • 3 min read • Fri, 13th Oct 2023
Kore.ai launches Voice Gateway on Genesys AppFoundry for enhanced CX
Customer Experience

Kore.ai launches Voice Gateway on Genesys AppFoundry for enhanced CX

Kore.ai's Voice Gateway for Genesys Cloud CX is now available on the Genesys AppFoundry, enhancing customer and employee experiences in contact centres.

By Imee Dequito • 3 min read • Thu, 12th Oct 2023