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Datadog launches tools to monitor & test user journeys
DevOps

Datadog launches tools to monitor & test user journeys

The new tools aim to help teams spot when customers fail to complete checkout, sign-in or onboarding, despite healthy system metrics.

By Mara Sugue • 4 min read • Today
Interview: Cloudera says open-ended AI spending is over
Robotics

Interview: Cloudera says open-ended AI spending is over

Enterprises are now demanding proof of value and tighter controls as AI budgets face scrutiny over compute costs and deployment choices.

By Sean Mitchell • 7 min read • 2 days ago
FintechOS raises USD $28 million to fuel US expansion
Software-as-a-Service

FintechOS raises USD $28 million to fuel US expansion

Its US business is expanding rapidly, with recurring revenue up 40% and growth in the market hitting 130% in the first half.

By Karen Joy Bacudo • 4 min read • Yesterday
Why trusted 'Customer Context' is critical in the agentic AI era
Data Protection

Why trusted 'Customer Context' is critical in the agentic AI era

Without trusted customer data, autonomous agents can misfire at machine speed, putting consent, offers and records at risk across Asia Pacific.

By Belinda Lloyd • 5 min read • Last week
Godel joins Databricks partner programme as Bronze
Data Analytics

Godel joins Databricks partner programme as Bronze

The consultancy aims to help customers turn fragmented data estates into governed AI systems that can move from pilot projects into production.

By Joseph Gabriel Lagonsin • 4 min read • Last week
Guidewire appoints Zack Levy as APAC services head
Software-as-a-Service

Guidewire appoints Zack Levy as APAC services head

Asia-Pacific insurers facing cloud and AI overhauls may get tighter delivery oversight as Guidewire reshapes its regional leadership team.

By Joseph Gabriel Lagonsin • 3 min read • Last week
Multiverse appoints Kelly Griffith as Coaching chief
Digital Transformation

Multiverse appoints Kelly Griffith as Coaching chief

The hire comes as the edtech unicorn scales delivery across the UK and Europe to meet rising demand for AI and workplace skills.

By Sean Mitchell • 3 min read • This month
Qualtrics unveils AI platform for experience management
Software-as-a-Service

Qualtrics unveils AI platform for experience management

The new system aims to let organisations test decisions and automate responses in live customer interactions before its 2027 release.

By Joseph Gabriel Lagonsin • 4 min read • This month
Ataccama names Systemation Benelux distributor for AI push
Hybrid Cloud

Ataccama names Systemation Benelux distributor for AI push

More local support is being lined up for firms in Belgium, the Netherlands and Luxembourg as AI projects intensify scrutiny of data quality.

By Joseph Gabriel Lagonsin • 4 min read • This month
Safe Software plans 60-plus hires as AI demand grows
Software-as-a-Service

Safe Software plans 60-plus hires as AI demand grows

The Surrey software group will push past 400 staff this year as it adds customer-facing roles to meet surging demand for AI-ready data.

By Joseph Gabriel Lagonsin • 4 min read • This month
AoFrio appoints Peg Tsai to lead Oceania customer growth
Software-as-a-Service

AoFrio appoints Peg Tsai to lead Oceania customer growth

Demand for tighter oversight of cooling fleets is driving AoFrio's Asia-Pacific push, as it expands connected monitoring beyond drinks coolers.

By Mark Tarre • 4 min read • Last month
Certinia study finds integration key to AI success
Digital Transformation

Certinia study finds integration key to AI success

Organisations with fully integrated systems were far more likely to see AI deliver profits, expansion and better forecasts, a global study found.

By Mark Tarre • 4 min read • Last month
Customers at the centre of Adobe's new AI evangelist role
Digital Transformation

Customers at the centre of Adobe's new AI evangelist role

Adobe is using the post to help customers navigate AI adoption while feeding regional priorities back into its global product strategy.

By Sean Mitchell • 6 min read • Last month
Litera adds AI search & growth tools for law firms
Customer Relationship Management

Litera adds AI search & growth tools for law firms

Law firms can now mine internal knowledge and client data in chat, as Litera ties AI search to revenue-focused relationship tools.

By Joseph Gabriel Lagonsin • 4 min read • Last month

Stories from Other Regions

Customer Success stories

Ingram Micro names Becs Paterson to New Zealand role
Digital Transformation

Ingram Micro names Becs Paterson to New Zealand role

Her outside-industry experience is expected to help Ingram Micro sharpen partner sales and growth as New Zealand resellers face shifting demand.

By Joseph Gabriel Lagonsin • 5 min read • Yesterday
Beyond badge-scans: why tech events should be designed for trust
Software-as-a-Service

Beyond badge-scans: why tech events should be designed for trust

For enterprise tech buyers, in-person events now matter most as a way to reduce risk, build confidence and speed deals.

By Sophie Crosby • 5 min read • Last week
Four rules for outcome based SaaS pricing in the AI era
Software-as-a-Service

Four rules for outcome based SaaS pricing in the AI era

AI-driven automation is forcing SaaS groups to rethink licensing, as per-seat fees erode when fewer staff can do more work.

By Devin Deen • 5 min read • This month