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Customer Success Stories - Page 8

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Customer Success stories

Zendesk names Craig Flower COO to drive AI first shift
Software-as-a-Service

Zendesk names Craig Flower COO to drive AI first shift

Zendesk promotes Craig Flower to chief operating officer, tasking him with accelerating its AI-first customer service and operations strategy.

By Mark Tarre • 3 min read • Wed, 4th Feb 2026
Sigma opens Sydney APJ hub & appoints Bede Hackney
Storage

Sigma opens Sydney APJ hub & appoints Bede Hackney

Sigma has launched an Asia Pacific and Japan hub in Sydney, naming veteran sales leader Bede Hackney as regional vice president.

By Joseph Gabriel Lagonsin • 3 min read • Wed, 4th Feb 2026
Prometheus boosts APAC push with three Sydney leaders
Digital Transformation

Prometheus boosts APAC push with three Sydney leaders

Prometheus expands its APAC enterprise push, hiring three senior leaders in Sydney to drive marketing, customer success and solution engineering.

By Joseph Gabriel Lagonsin • 3 min read • Fri, 30th Jan 2026
Wild Tech strengthens APAC growth with new C suite
Customer Relationship Management

Wild Tech strengthens APAC growth with new C suite

Wild Tech bolsters APAC expansion, appointing three new C-suite leaders to drive AI-led solutions, operations and revenue growth.

By Mark Tarre • 4 min read • Wed, 28th Jan 2026
Workers get just 2-3 hours of real focus time a day
Human Capital Management

Workers get just 2-3 hours of real focus time a day

New Hubstaff data shows workers average only 2-3 hours of true focus a day as meetings, app overload and AI tools fragment attention.

By Shannon Williams • 4 min read • Wed, 28th Jan 2026
Tricentis hires new leaders to drive AI powered growth
DevOps

Tricentis hires new leaders to drive AI powered growth

Tricentis hires two senior leaders to accelerate AI-led growth after hitting USD $400 million ARR and securing USD $1.33 billion backing.

By Sofiah Nichole Salivio • 4 min read • Wed, 28th Jan 2026
Veeam appoints new leaders to drive data resilience push
Storage

Veeam appoints new leaders to drive data resilience push

Veeam reshapes its top team with three senior hires to sharpen its global data resilience, security and AI-driven growth strategy.

By Sofiah Nichole Salivio • 4 min read • Wed, 28th Jan 2026
EcoOnline names David Orstad Chief Customer Officer
Customer Experience

EcoOnline names David Orstad Chief Customer Officer

EcoOnline appoints David Orstad Chief Customer Officer to lead global customer functions and launch new managed services offering.

By Sofiah Nichole Salivio • 3 min read • Mon, 26th Jan 2026
Syspro maps AI-led overhaul, M&A push and new brand
Software-as-a-Service

Syspro maps AI-led overhaul, M&A push and new brand

Syspro plots AI-led overhaul, acquisitive growth and a fresh global brand as it chases cloud-first, subscription-fuelled expansion.

By Kaleah Salmon • 3 min read • Thu, 22nd Jan 2026
Assured Data Protection expands Tony Giannini's remit
Data Protection

Assured Data Protection expands Tony Giannini's remit

Assured Data Protection widens Tony Giannini's role to unite global innovation with Americas channel strategy for MSP-focused growth.

By Sofiah Nichole Salivio • 4 min read • Thu, 22nd Jan 2026
Rimini Street honoured for agentic AI & client success
Storage

Rimini Street honoured for agentic AI & client success

Rimini Street secures multiple awards for agentic AI, customer service and leadership, as Hitachi Vantara client also earns industry honour.

By Sofiah Nichole Salivio • 4 min read • Fri, 16th Jan 2026
Constant Contact buys GURU event & education assets
Marketing Technologies

Constant Contact buys GURU event & education assets

Constant Contact buys GURU Conference, SubjectLine.com and Certified GURU to deepen its email marketing tools, training and community reach.

By Catherine Knowles • 4 min read • Fri, 16th Jan 2026
Five9 & Google Cloud launch unified AI contact centre CX
Unified Communications

Five9 & Google Cloud launch unified AI contact centre CX

Five9 and Google Cloud unveil a joint AI-powered CX platform, unifying contact centre workflows and customer data across all channels.

By Shannon Williams • 3 min read • Thu, 15th Jan 2026
STG folds S&P EDM into Gresham & carves out thinkFolio
Fintech

STG folds S&P EDM into Gresham & carves out thinkFolio

STG completes S&P Global EDM and thinkFolio deal, folding EDM into Gresham while spinning thinkFolio out as a standalone portfolio firm.

By Joseph Gabriel Lagonsin • 4 min read • Thu, 15th Jan 2026
Nozomi opens APJ HQ in Singapore after USD $1bn deal
IoT Security

Nozomi opens APJ HQ in Singapore after USD $1bn deal

Nozomi opens Asia Pacific and Japan base in Singapore as it ramps up industrial cyber security growth after a USD $1bn Mitsubishi deal.

By Sofiah Nichole Salivio • 3 min read • Thu, 15th Jan 2026
Hyland wins IDC 2025 award for customer experience
Software-as-a-Service

Hyland wins IDC 2025 award for customer experience

Hyland has been named IDC's 2025 Customer Experience Award winner for content and experience management, topping global satisfaction scores.

By Mark Tarre • 3 min read • Wed, 14th Jan 2026

Stories from Other Regions

Customer Success stories

Access Group adopts co-CEO model to drive AI growth
Software-as-a-Service

Access Group adopts co-CEO model to drive AI growth

Access names Jon Jorgensen co-CEO with Chris Bayne to split tech and commercial roles as it targets AI-fuelled growth off GBP £1.2 billion sales.

By Catherine Knowles • 5 min read • Fri, 30th Jan 2026
GumGum appoints Tim Manton to lead NSW & QLD sales
Marketing Technologies

GumGum appoints Tim Manton to lead NSW & QLD sales

GumGum hires Tim Manton as Sales Director for NSW and QLD to drive attention-led advertising growth across key Australian markets.

By Mark Tarre • 3 min read • Thu, 29th Jan 2026