Digital Engagement stories - Page 2
Ikonz Studios secures funding for global AI expansion
Wed, 19th Feb 2025
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edutech
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physical security
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genai
Ikonz Studios has secured strategic Pre-Series A funding from prominent investors, bolstering its innovative AI-driven digital experiences and global expansion.
Domo's report unveils AI's impact on digital behaviour
Thu, 26th Dec 2024
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uc
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martech
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commerce systems
Domo's latest Data Never Sleeps report reveals 5.52 billion internet users generate vast data every minute, highlighting AI's growing influence on digital behaviour.
NICE CXone platform sees 80% increase in interactions
Thu, 5th Dec 2024
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uc
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ai
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digital engagement
NICE's CXone MPower platform saw an 80% rise in automated customer interactions over Black Friday and Cyber Monday, reflecting a growing reliance on automation.
Freshworks appoints Srinivasan Raghavan as Chief Product Officer
Tue, 3rd Dec 2024
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saas
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cx
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martech
Freshworks has appointed Srinivasan Raghavan as Chief Product Officer to spearhead its product strategy, enhancing growth in AI and customer experience.
Consumer concern over posthumous digital identity theft grows
Thu, 29th Aug 2024
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physical security
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data privacy
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ai
A Kaspersky survey reveals 61% of consumers fear posthumous digital identity theft, highlighting ethical concerns and privacy issues in the digital age.
Deputy launches Shift Pulse+ to boost worker engagement & insight
Mon, 15th Jul 2024
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hcm
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digital engagement
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payroll systems
Deputy boosts HR suite with Shift Pulse+ upgrade, enhancing employee engagement and sentiment insights to tackle staffing and retention challenges.
Salesforce enhances Service Cloud for unified customer care
Fri, 24th May 2024
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martech
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personalisation
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cdp
Salesforce enhances Service Cloud with new features to unify data across digital channels, providing a seamless, personalised customer experience through their Einstein 1 Platform.
AI seen as key to tackling customer churn in Australian firms
Fri, 24th May 2024
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uc
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data analytics
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cx
Australian businesses are increasingly concerned about customer churn, with 97% adopting AI to enhance customer experience, despite cybersecurity and cost worries.
The ABCs of top 2024 trends For digital experience success
Tue, 30th Jan 2024
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data analytics
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martech
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omnichannel
Integrating these trends into your digital CX this year is a strategic imperative to future-proof your brand and ensure success in the months ahead.
New report uncovers India's evolving digital search trends
Wed, 3rd Jan 2024
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edutech
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healthtech
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digital engagement
Justdial's How India Searched report reveals search activities in small towns overtook large cities as digitalisation bridges India's urban-rural divide.
'Data Never Sleeps': Domo's annual report reveals escalating online activity
Wed, 20th Dec 2023
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uc
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digital entertainment
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ai
Domo's 11th 'Data Never Sleeps' report reveals skyrocketing dynamics of online interaction, driven by innovation in entertainment and commerce.
NICE acquires LiveVox, bolstering customer experience with AI integration
Thu, 5th Oct 2023
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cx
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martech
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ai
NICE is set to acquire LiveVox, enhancing its CX services with integrated AI and proactive outreach capabilities.
Digital experience can make or break brand relationships with customers
Fri, 23rd Jul 2021
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apps
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cisco
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digital engagement
Pandemic spikes digital service reliance; brands warned—flawless app experience now crucial for consumer loyalty.