Editor interview Stories

Global Stories

Editor interview stories

Training is the key to overcoming AI's illusion of competence

Poorly trained staff are wasting time and risking sensitive data as organisations rush to adopt AI without basic governance in place.

By Anthony Caruana • 4 min read • Today

Generative AI

Adobe CTO on plans for AI agents to access Adobe tools

Customers could soon use ChatGPT, Gemini or Claude inside Adobe's creative apps, with some file-editing tools due in a private beta in early 2027.

By Sean Mitchell • 5 min read • Today

DevOps

CNCF, SlashData on where cloud native AI use lies into 2027

Cloud native teams are adopting AI fastest, but human review still dominates as cost, privacy and security concerns slow full autonomy.

By Jake MacAndrew • 5 min read • Today

Generative AI

Adobe plans MCP access for AI agents to desktop apps

Creative Cloud users may soon let outside AI agents drive Adobe apps for tasks such as rotoscoping and image hole filling, starting on desktop.

By Sean Mitchell • 5 min read • Yesterday

Data Analytics

Cisco bets on unified security to counter AI-led threats

Businesses face faster AI-driven attacks as the networking giant folds security, observability and management into one platform.

By Anthony Caruana • 4 min read • Today

Data sovereignty

Inside Adobe's fast-moving AI partnerships team

Adobe is accelerating AI dealmaking as it pushes its models into rival platforms and brings outside systems into its own apps.

By Sean Mitchell • 5 min read • Today

Customer Experience

Zendesk moves beyond ticket closures with outcome-based AI

The new platform charges only when AI resolves an issue, pushing support teams to measure success by customer outcomes rather than ticket counts.

By Anthony Caruana • 4 min read • Yesterday

Digital Transformation

Annexa: NetSuite Next is a flick of a switch. Rewiring the CFO takes longer

NetSuite partner Annexa's Matthew Owens said the NetSuite Next upgrade is nearly effortless, but finance is slower putting AI agents to work.

By Donovan Jackson • 5 min read • 3 days ago

Generative AI

Exclusive: Adobe pushes for global AI creator protections

Creators could gain new protections from commercial AI style copying as Adobe lobbies regulators in several countries for clearer licensing rules.

By Sean Mitchell • 5 min read • 3 days ago

Payment Technologies

Spark CEO sees stablecoins driving tokenised U.S. treasuries

Stablecoin adoption is keeping tokenised U.S. Treasury demand rising, with Spark already holding more than two-thirds of a market now worth USD $15.65bn.

By Jake MacAndrew • 3 min read • 3 days ago

Digital Transformation

Smartsheet tackles execution drift in the age of AI agents

As AI agents speed up operations, firms are struggling to spot when day-to-day work drifts away from strategy and targets.

By Anthony Caruana • 4 min read • Last week

Crypto

First Digital: Agentic AI to reshape payment infrastructure

Businesses are being urged to build safeguards now as AI agents could soon be transacting more value than humans, First Digital says.

By David Shilovsky • 6 min read • Last week

Firewalls

Palo Alto Networks: Frontier AI brings more attacks, faster

Frontier AI isn't inventing new attacks, says Palo Alto Networks' Wendi Whitmore, but it is making old ones far faster and more frequent.

By Donovan Jackson • 6 min read • Last week

Digital Transformation

AI success takes more than a promising pilot project

Without stronger governance and clear accountability, most AI pilots will struggle to reach production or deliver real business value.

By Anthony Caruana • 5 min read • Last week

Stories from Other Regions

Editor interview stories

Human Capital Management

BrightHR: Australian SMBs face considerable risks from payroll errors

Payroll mistakes can trigger wage theft claims, personal liability and reputational damage for Australian SMBs, even after honest errors.

By David Shilovsky • 5 min read • Yesterday

Large Language Models

Ansarada expands AI capabilities to streamline deals with OS Bondi 3.0

OS Bondi 3.0 to cut due diligence time and give deal teams faster risk flags, while keeping sensitive transaction data within a governed secure environment.

By David Shilovsky • 8 min read • 3 days ago

Data Privacy

MSI expands target market with local AI-ready Prestige N16 Flip AI+

Businesses and creators could cut cloud reliance as MSI widens its laptop push beyond gaming with local AI processing and broader productivity features.

By David Shilovsky • 5 min read • Last week