Email stories

Infobip launches AgentOS, an AI orchestration layer unifying customer data and channels so autonomous agents can manage and personalise service.

Sinch partners with Lovable to embed global messaging, email and voice into its AI build platform, starting with Mailgun-powered email.

Gen Z click on phishing links nearly three times more than Baby Boomers, despite heavier use of multi-factor authentication, Yubico finds.

Salesforce launches Agentforce 360 retail tools to unify AI across marketing, eCommerce and service, promising smoother shopper journeys.

IRONSCALES has launched Deepfake Protection, using AI to detect and neutralise deepfake email threats, as phishing attacks surge globally by up to 1,740%.

IRONSCALES has launched its Winter 2024 Release, introducing AI-driven features to bolster email security against advanced phishing threats.

Twilio has been named a leader in the IDC MarketScape for Worldwide Customer Data Platforms for B2C users for 2024-2025, highlighting its innovative solutions.

VIPRE Security Group's latest report reveals that business email compromise now makes up 58% of phishing attacks, highlighting rising cybersecurity threats.

Barracuda reveals cybercriminals exploiting content platforms for phishing, targeting educational institutions and businesses worldwide with deceitful emails.

New research from Barracuda shows larger firms face more lateral phishing threats, while smaller companies are hit harder by external phishing and extortion.

Sinch has been named a Leader in the 2024 Gartner Magic Quadrant for CPaaS, marking the second consecutive year of this recognition, based on its vision and execution abilities.

SentinelOne's Singularity Cloud Security has been awarded top honours by G2, achieving a remarkable 4.9 rating and over 240 accolades in its Summer Grid Reports.

StarHub unveils a strategic partnership with ServiceNow, integrating Enterprise Solutions with the Now Platform to revolutionise enterprise service management across industries.

Pax8 partners with Perception Point to offer advanced threat prevention for email, Microsoft 365 apps, and web browsers, enhancing security for the modern workspace.

Abnormal Security extends its Account Takeover Protection product and unveils AI Security Mailbox to automate and enhance user security across application platforms.

Data privacy laws drive firms to favour first-party data collection via email and websites, according to State of Marketing Automation report, with generative AI use also rising.

In response to rising AI-driven cyber threats, Darktrace is repositioning to a platform-based strategy aimed at better equipping businesses to anticipate and counter these advanced cyber attacks.

Email click-through rates have dropped since 2022 due to over-reliance on marketing automation and insufficient data-driven strategies.

A quarter of all eCommerce retailers face a decrease in email deliverability due to failure in meeting the DMARC policy criteria set by Yahoo and Google, warns a study by EasyDMARC.

Yellow.ai launches an AI-powered Email Automation feature, revolutionising customer service with real-time responses, increased efficiency, and reducing operational costs by 60%.