Forrester Research stories - Page 9

Nearly 40% of all eCommerce retailers suffer customer-impacting disruptions, which cost up to $1 million per month.

The public sector’s current reliance on legacy systems inhibits simple creative ideas and website changes on the fly.

Forrester has named NICE a Leader in Contact Centre as a Service (CCaaS) in a new report for the first quarter of 2023.

M-Files named Strong Performer in The Forrester Wave: Content Platforms, Q1 2023 report, with top scores in metadata and commercial model categories.

ExtraHop announces integration to ingest network data from Reveal(x) 360 in CrowdStrike Falcon LogScale for optimised threat hunting and incident response.

Illumio's Zero Trust Segmentation platform generated $10.2 million in benefits over three years, says Forrester study.

Radware, a provider of cybersecurity and application delivery solutions, has announced that it is the winner of two 2023 Cybersecurity Excellence Awards.

OpenText has launched the latest version of ValueEdge, a modular, cloud-based DevOps and value stream management (VSM) platform.

The report from Forrester Consulting also showed that the Storyblok product paid for itself in less than six months.

The addition of the new Israeli centre follows the rollout of facilities in Australia, Canada, Chile, Italy, New Zealand, Taiwan, and the United Arab Emirates.

The cloud-based billing platform scores high in product configuration, usage rating, pricing, security, reliability, configurability and extensibility.

Tenable introduces new capabilities for its OT Security, offering broader protection for operational technology and critical infrastructure.

AI has been captivating our imaginations for a while now, but the main point of difference today is that the technology is no longer considered a novelty.

Network analysis and visibility (NAV) solutions are required for a zero-trust architecture, and ExtraHop is a notable NAV provider, Forrester says.

All eyes are on the big tech players as they battle it out to win the chatbot innovation race, but it’s not been without its challenges.

NICE CXone is once again positioned highest for customer impact for technology excellence in Quadrant Knowledge Solutions’ assessment of CCaaS solutions.

Techday's extensive research shows that customers now only enquire with suppliers after thorough research, changing the marketing-to-sales conversion funnel.

Thoughtworks creates new Asia-Pacific structure, hires new managing directors, to expand access to talent and better serve clients in the region.

The integration will enable KnowBe4 to help reduce risky behaviour with integration to support real-time security coaching.

Research shows six in ten consumers interacted with a brand via chatbot in the last six months – 24% more than those who picked up the phone.