Incident management Stories

Global Stories

Incident management stories

Riverbed launches Network 360 with AI observability

Existing customers can access AI-driven troubleshooting without a higher base price, as Riverbed bundles new observability tools into Network 360.

By Joseph Gabriel Lagonsin • 4 min read • Today

Software-as-a-Service

TOPdesk unveils new tools after Gartner IT recognition

Growing demand from mid-sized teams is driving TOPdesk's latest tools as it looks to ease ticket backlogs and knowledge overload.

By Sofiah Nichole Salivio • 4 min read • Yesterday

Software-as-a-Service

Highlight & IPTel add Webex monitoring for meeting rooms

Meeting room faults can now be spotted before staff notice them, as IPTel folds Cisco Webex devices into its Highlight monitoring platform.

By Sofiah Nichole Salivio • 4 min read • Yesterday

Manufacturing

NTT Data expands AI ops platform for Daimler Truck

Daimler Truck's manufacturing operations will get earlier warnings of IT faults as NTT Data adds AI monitoring and automation across its global infrastructure.

By Joseph Gabriel Lagonsin • 4 min read • Last week

Digital Transformation

Extreme launches Agent ONE Coworker for network teams

Included free with Platform ONE subscriptions, the tool aims to help overstretched IT teams diagnose outages and performance issues far faster.

By Joseph Gabriel Lagonsin • 4 min read • Last week

Digital Transformation

TeamViewer adds approved AI fixes to remote support

The new feature lets technicians approve AI-led repairs in live support sessions, aiming to speed fixes while keeping an audit trail.

By Joseph Gabriel Lagonsin • 4 min read • Last week

Digital Transformation

Littlefish teams with ContraForce on AI security tools

Analysts at Littlefish could assess threats in seconds or minutes as its new software trims alert backlogs without replacing human judgement.

By Joseph Gabriel Lagonsin • 4 min read • Last week

DevOps

GetGo cuts bug hunts with Datadog monitoring platform

Bug hunts at the Singapore car-sharing operator are now 50 to 60 per cent faster, helping engineers spot faults before customers notice them.

By Joseph Gabriel Lagonsin • 4 min read • This month

Software-as-a-Service

When IT fails in manufacturing, the whole supply chain pays

Disrupted systems can quickly delay production, shipments and spare parts, exposing how tightly factory IT now underpins supply chain performance.

By Simon Hayward • 3 min read • This month

Hybrid Cloud

TekWurx joins Park Place as Entuity partner for IT

The tie-up aims to help hybrid IT teams pinpoint outage impact faster by linking network alerts to business service context.

By Sofiah Nichole Salivio • 4 min read • This month

DevOps

Datadog targets enterprise risk with AI and automation

Australian enterprises are under pressure to tame AI-driven complexity, compliance risk and rising technology costs as Datadog broadens its platform.

By David Shilovsky • 6 min read • Last month

Digital Signage

Intrado launches Canadian French OneAlert for alerts

Organisations serving Francophone communities can now send emergency alerts faster, without separate translation tools, via a Canadian French interface.

By Sofiah Nichole Salivio • 3 min read • Last month