Opinion stories
Pipeline stalls when a feature demo is mistaken for a POC, wasting time and leaving buyers unsure what success looks like.
Demand for AI and cloud capacity is turning Hong Kong into a gateway for firms seeking low-latency access to Mainland China.
Marketing teams must rethink workflows as agentic applications shift work from manual coordination to system-driven decisions and action.
Critical flaws in Microsoft software have nearly doubled, leaving enterprises facing a sharper risk profile despite fewer total vulnerabilities.
Brands risk losing customers to AI agents unless loyalty offers are machine-readable, real-time and simple enough to be chosen automatically.
Australia's vast distances are pushing transport firms to use AI to predict delays, reroute shipments and cut costly delivery errors.
Fast-growing digital banks in Asia face tighter checks as varied rules and weak data systems make customer verification harder across borders.
Disconnected customer and internal communications are driving missed calls, repeat contacts and burned-out agents, according to the article.
Australian contact centres now face tougher scrutiny as psychosocial risk rules make workload design a legal issue, not just an HR one.
APAC retailers are losing margin as clunky loyalty systems fail to meet demand for real-time, personalised offers and easier redemption.
Higher hardware prices and longer lead times are pushing Australian firms towards private cloud for steadier costs and onshore data control.
Higher electricity demand from artificial intelligence could be eased if it speeds up more efficient solar panels, batteries and chips.
Accessibility is moving into mainstream platforms, but hallucinations and privacy risks could still undermine users who rely on AI support.
Bad addresses can waste spend, skew analytics and undermine compliance as firms move email verification from clean-up to core infrastructure.
Last-minute shoppers are set to lift ad spend by USD $10.5 billion, but brands must reach hosts and fair-weather fans before kick-off.
Live interviews at MOVE 2026 will give executives a new forum to discuss mobility technology, with more than 250 speakers expected.
AI is trimming contact-centre admin and lifting productivity as CX teams seek gains without sacrificing the human touch.
UK retailers face a bigger test than chatbot quality, as AI assistants will favour stores with accurate data, stock and trust.
Attendees will hear more about turning AI into revenue, as the event focuses on security, growth and practical channel issues.
Continuous improvement, not ticket handling, is becoming the measure of value as firms expect managed services to keep pace with fast-changing IT needs.
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