Salesforce Stories

Indian Stories

Salesforce stories

UPES teams with Salesforce for AI data science degree

Students will gain hands-on AI and CRM training from first year under a new degree designed to meet rising employer demand for data skills.

By Joseph Gabriel Lagonsin • 4 min read • Last week

Global Stories

Salesforce stories

Digital Transformation

CrayonIQ says APAC CX buying shifts to AI strategy

Enterprises are increasingly judging CX vendors on AI governance, cloud infrastructure and pricing transparency rather than contact centre features alone.

By Mark Tarre • 4 min read • Yesterday

Manufacturing

Incorta launches Intelligence platform for business users

Business teams can now act on live enterprise data without spreadsheets, as the platform ties AI analysis, applications and workflows together.

By Sean Mitchell • 4 min read • Yesterday

Data Analytics

Google opens BigQuery conversational analytics to users

Businesses can now query BigQuery in plain English, with Google adding audit trails, access controls and scheduled AI analyses.

By Sean Mitchell • 4 min read • 2 days ago

Hybrid Cloud

Ping Identity appoints Sultan as APJ general manager

The hire comes as APJ customers accelerate AI deployment, raising demand for identity controls to manage human and machine access safely.

By Joseph Gabriel Lagonsin • 3 min read • 4 days ago

Cybersecurity

Adblock for YouTube extension flagged for security risk

More than 11 million users could have been exposed if a server-side change had turned the Chrome add-on into a vehicle for code execution.

By Sofiah Nichole Salivio • 4 min read • 4 days ago

Customer Relationship Management

Magnum Ice Cream names Accenture, HCL for tech carve-out

The separation from Unilever will hinge on a new digital backbone, with systems to be rolled out over 18 months before TSA support ends in 2027.

By Sean Mitchell • 3 min read • 4 days ago

Software-as-a-Service

Salesforce launches AI commerce tools for retailers

Retailers are being pushed to capture sales from AI assistants as Salesforce links its commerce software to ChatGPT and other platforms.

By Mark Tarre • 5 min read • Last week

Digital Transformation

Propel launches production MCP for AI-driven PLM integration

Manufacturers could soon query live product data from AI tools, as Propel links its PLM platform to Claude, ChatGPT and Copilot.

By Mark Tarre • 4 min read • Last week

Software-as-a-Service

Contentful launches Palmata to track AI brand visibility

Marketers are increasingly worried that AI answer engines are shaping first impressions before customers reach their websites.

By Joseph Gabriel Lagonsin • 5 min read • Last week

Software-as-a-Service

Prodoscore launches MCP server for enterprise AI assistants

Enterprise users can now query workforce data alongside sales and finance systems, as the connector is read-only and uses existing permissions.

By Sean Mitchell • 4 min read • Last week

Customer Relationship Management

Klue breach lets attackers steal Salesforce CRM data

Trusted third-party access has let attackers quietly pull large volumes of Salesforce records from enterprise systems via a Klue integration.

By Sean Mitchell • 4 min read • Last week

Software-as-a-Service

Vercel unveils agent tools as deployments turn AI-led

More than half of Vercel deployments are now triggered by coding agents, as monthly AI token traffic has jumped tenfold.

By Mark Tarre • 4 min read • Last month

Stories from Other Regions

Salesforce stories

Software-as-a-Service

GoCardless & Sequence launch Direct Debit integration

Businesses using Sequence can now collect Direct Debit payments without leaving its billing software, reducing manual chasing of late invoices.

By Sofiah Nichole Salivio • 3 min read • Last week

DevOps

Lightrun launches runtime-aware PR verifier for GitHub

Software teams could catch regressions before release as the new verifier checks pull requests against live production behaviour inside existing workflow tools.

By Sean Mitchell • 4 min read • Last week