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Pragmatic modernisation: The disciplines that transform cloud operations
Disaster Recovery

Pragmatic modernisation: The disciplines that transform cloud operations

Cloud teams can cut delivery delays and technical debt by standardising ownership, visibility and controls before complexity becomes entrenched.

By Michael Jarry • 9 min read • Last month
Adactin deploys Copilot Studio support agent for Maxi-Cash
Data governance

Adactin deploys Copilot Studio support agent for Maxi-Cash

Store staff at Maxi-Cash can now get faster technical help through a Microsoft Copilot Studio bot, after a proof-of-concept programme.

By Mara Sugue • 3 min read • Last month
Gresham launches AI tool to speed up reconciliations
Risk & Compliance

Gresham launches AI tool to speed up reconciliations

Banks could cut reconciliation setup time sharply as Gresham's new AI interface lets business users build controls without specialist support.

By Joseph Gabriel Lagonsin • 4 min read • Last month
TNS expands payment platform for unattended commerce
Buy Now Pay Later

TNS expands payment platform for unattended commerce

Unattended merchants risk losing sales when customers cannot pay with their preferred method, prompting TNS to add over 100 alternatives.

By Karen Joy Bacudo • 4 min read • Last month
Mobilise launches telecom software for non-telco brands
Customer Relationship Management

Mobilise launches telecom software for non-telco brands

The launch gives travel and fintech brands a faster route into mobile services, with software that avoids building telecom systems from scratch.

By Joseph Gabriel Lagonsin • 3 min read • Last month
Banking's channel problem is really an accountability problem
Digital Transformation

Banking's channel problem is really an accountability problem

Customers are forced to repeat themselves as banks split branch, app and call centre teams, leaving hand-offs poorly owned and journeys broken.

By Peter Kalen • 3 min read • Wed, 30th Sep 2026
New Zealand digital government score rises as AI test looms
Digital Transformation

New Zealand digital government score rises as AI test looms

AI search could expose weaknesses in New Zealand public services, even as the country's digital government score climbed to 68.8.

By Sean Mitchell • 4 min read • Thu, 17th Sep 2026
Merlin rolls out NiCE CXone across 140 attractions
Software-as-a-Service

Merlin rolls out NiCE CXone across 140 attractions

Guest service at Merlin's attractions has improved sharply, with issue resolution rising to 95% after an AI platform was rolled out.

By Sean Mitchell • 4 min read • Wed, 16th Sep 2026
Airties launches Aura AI engine for telecoms support
Data Analytics

Airties launches Aura AI engine for telecoms support

Turknet is first to use the system as operators seek to cut support costs, reduce engineer visits and fix broadband faults faster.

By Joseph Gabriel Lagonsin • 5 min read • Thu, 10th Sep 2026
PCI Pal launches MCP server for secure AI payments
Data Protection

PCI Pal launches MCP server for secure AI payments

Banks and contact centres can now let AI agents take payments without exposing card data, while keeping PCI-DSS controls intact.

By Karen Joy Bacudo • 3 min read • Thu, 10th Sep 2026
Software sellers lag buyers on self-serve digital sales
Software-as-a-Service

Software sellers lag buyers on self-serve digital sales

Routine software purchases are still bogged down by high-touch sales processes, even though most buyers would happily check out online.

By Karen Joy Bacudo • 4 min read • Mon, 7th Sep 2026

Stories from Other Regions

Self-service stories

Upstream Works launches Totalix contact centre platform
Software-as-a-Service

Upstream Works launches Totalix contact centre platform

The platform promises same-day changes and fixed per-agent pricing as Upstream Works shifts to partners for wider distribution.

By Sofiah Nichole Salivio • 4 min read • Last week
Australia healthcare shifts focus to patient experience
Customer Experience

Australia healthcare shifts focus to patient experience

Ageing patients and staff shortages are forcing providers to redesign services around easier booking, faster follow-up and more personal care.

By Sofiah Nichole Salivio • 4 min read • Last month
Backbase launches conversational banking for banks
Risk & Compliance

Backbase launches conversational banking for banks

Banks using the new software can resolve routine requests in chat or by voice, while keeping tighter control over approvals and audits.

By Karen Joy Bacudo • 4 min read • Last month
Air IT launches AI services to close SME decision gap
Digital Transformation

Air IT launches AI services to close SME decision gap

The new offer is aimed at helping smaller firms turn scattered AI trials into governed projects with measurable business value.

By Joseph Gabriel Lagonsin • 5 min read • Last month
Bristol NHS Foundation Trust launches first LocalNHS site
Digital Transformation

Bristol NHS Foundation Trust launches first LocalNHS site

Patients could see faster, more consistent NHS web updates as Bristol's new platform aims to cut duplicated digital work across trusts.

By Sofiah Nichole Salivio • 4 min read • Wed, 30th Sep 2026
2degrees wins Canstar small business telecoms award
Customer Experience

2degrees wins Canstar small business telecoms award

Business customers are rewarding simpler billing and support, with 2degrees taking Canstar's small business telecoms prize for a fifth time in six years.

By Joseph Gabriel Lagonsin • 3 min read • Thu, 17th Sep 2026