Service management Stories

Global Stories

Service management stories

Exclaimer launches MSP Connect for managed service providers

Billing and administration will be simpler for MSPs managing email signatures across Microsoft 365 and Google Workspace, with rollout under an hour.

By Joseph Gabriel Lagonsin • 4 min read • Today

Software-as-a-Service

Río Hondo College taps Boldyn for managed ERP support

The deal gives Río Hondo College extra ERP and application support as it seeks to ease strain on internal IT staff and improve continuity.

By Sofiah Nichole Salivio • 4 min read • Yesterday

Disaster Recovery

Deutsche Bank builds AI resilience platform on Google Cloud

Banks face tighter scrutiny as Deutsche Bank's Google Cloud-backed system ties resilience tests to live operational data and audit records.

By Sean Mitchell • 4 min read • Yesterday

Software-as-a-Service

Lancom sees automation demand rise as firms cut friction

Automation spending is rising as firms use it to cut back-office bottlenecks and free staff for revenue-generating work.

By Mark Tarre • 4 min read • Yesterday

Manufacturing

Infosys signs AI deal to modernise Knorr-Bremse IT

The long-term arrangement should cut outages and speed up issue resolution across Knorr-Bremse's global SAP, engineering and PLM systems.

By Sofiah Nichole Salivio • 4 min read • 2 days ago

Software-as-a-Service

HERE & Octave add dispatch intelligence in Australia

Australian dispatchers should see faster incident response as HERE's live map data feeds Octave OnCall with routing and ETA tools.

By Mark Tarre • 3 min read • 2 days ago

AIOps

DXC launches AI workplace service to cut support calls

Early users have seen service desk calls fall by 60% as DXC's new workplace platform tries to fix IT issues before staff notice them.

By Joseph Gabriel Lagonsin • 4 min read • Last week

Digital Transformation

Australia clears Integris deal for First Focus buy

The approval clears the way for a larger managed services group serving 4,000 businesses to expand across Australia, New Zealand and the US.

By Mark Tarre • 4 min read • Last week

Software-as-a-Service

PDQ adds ticketing integrations & Mac vulnerability tools

Support teams can now handle device context and remediation in one place as PDQ widens its Windows and macOS management tools.

By Joseph Gabriel Lagonsin • 4 min read • Last week

Software-as-a-Service

Autonomous IT boom fuelling LogicMonitor's APAC growth

APAC customers are fuelling LogicMonitor's AI growth, with Australia among the earliest adopters of its Edwin AI platform.

By David Shilovsky • 4 min read • This month

Hybrid Cloud

Myriad360 breaks into CRN's top 25 fastest growers

A 91-place jump in CRN's Fast Growth 150 signals rising demand for Myriad360's security, cloud and infrastructure services.

By Joseph Gabriel Lagonsin • 4 min read • This month

DevOps

PDQ adds ticketing integrations & macOS vulnerability tools

IT teams can now handle Mac and Windows vulnerabilities in one workflow, while support agents gain ticketing links that cut manual lookups and errors.

By Joseph Gabriel Lagonsin • 3 min read • This month

Software-as-a-Service

Measure/demonstrate: TechnologyOne boosts council digital transformation

Councils are being urged to track savings and focus on improvement after software roll-outs, as one New Zealand authority cuts ERP ownership costs by 38%.

By Donovan Jackson • 5 min read • This month