IT Brief India - Technology news for CIOs & IT decision-makers

UCaaS / Unified Communications-as-a-Service stories

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Access4 unveils Flex solution for Microsoft Teams integration
5 days ago
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contact centre
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voip
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microsoft teams
Access4 has launched its Flex solution for Microsoft Teams, designed to amalgamate advanced and basic user services within one customer tenancy, fostering cost-effectiveness and scalability.
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Westcon announces expanded partnership with AudioCodes for UCaaS provision
Last week
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uc
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voip
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microsoft
Westcon-Comstor partners with AudioCodes to enhance Unified Communications as a Service (UCaaS) and Contact Centre as a Service (CCaaS) offerings, aiming to boost recurring revenues for their partners.
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Research highlights power of human connection in tech sector
Last month
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ai
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automation
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workplace culture
Research reveals the key role of interpersonal relationships for success in the tech industry and challenging notions of AI dominance.
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Global UCaaS market to reach 131 million users by 2028
Last month
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cagr
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mobile
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convergence
Global Unified Communications as a Service market set for a 10.3% growth over the next five years, with mobile UCaaS services gaining momentum.
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Access4 & efex solidify partnership with unified communications suite
Last month
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microsoft
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uc
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cx
Access4 partners with IT provider efex to supply voice functionality for efex's newly expanded cloud-based B2B communication suite, efex Comms, bolstering its digital service offerings.
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Virtus Health to implement global RingCentral communication platform
Thu, 22nd Feb 2024
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big data
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contact centre
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bi
Virtus Health plans a 5-year global implementation of the integrated RingCentral communication platform across its 62 sites, aiming to enhance patient experience and reduce business communication costs.
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Vonage to boost Southern Cross Credit Union's customer support
Wed, 14th Feb 2024
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bi
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big data
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contact centre
Southern Cross Credit Union (SCCU) partners with global cloud communications firm, Vonage, enhancing their customer support system in Australia by employing Vonage Fusion's UCaaS and CCaaS solutions.
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Gamma acquires Coolwave to boost global voice services presence
Thu, 8th Feb 2024
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contact centre
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cloud services
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ccaas
Gamma Communications has strategically acquired international SMS and voice services provider, Coolwave Communications, bolstering its global presence and voice services.
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Prophecy International & SOFTEL Communications announce strategic AI alliance
Wed, 7th Feb 2024
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big data
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bi
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contact centre
Prophecy International partners with SOFTEL Communications to integrate emite analytics with SOFTEL's AI, significantly enhancing CX.
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Access4 celebrates gaining four critical ISO certifications
Wed, 31st Jan 2024
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compliance
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chief compliance officer
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access4
Access4, a leading UCaaS provider, achieves four key ISO certifications underpinning its commitment to innovation, sustainability, data security and quality management in all operations.
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Gamma Communications acquires EnableX for broadened European outreach
Tue, 9th Jan 2024
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techland
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cloud communications
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resellers
Gamma Communications cements its leadership in Europe's communication services by acquiring EnableX Group, integrating further value into their UCaaS space and bolstering partner growth opportunities.
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Access4 names Virtual IT Group as its Diamond++ Partner in Australia
Mon, 4th Dec 2023
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voip
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contact centre
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microsoft teams
UCaaS provider Access4 has crowned Virtual IT Group as its Diamond++ Partner in Australia, following VITG's strategic acquisitions.
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Global Cloud Xchange partners with Sonata Software for business transformation
Mon, 23rd Oct 2023
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ai
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global cloud xchange
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nsp
Global Cloud Xchange (GCX) plans a major business operations overhaul via a multi-year contract with Sonata Software.
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Access4 honours 2023 ANZ Partners of the Year in QLD
Thu, 19th Oct 2023
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partner programmes
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access4
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partner conference
Access4, the Unified Communication-as-a-Service (UCaaS) provider, has announced the winners of its 2023 ANZ Partner Awards.
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GoTo appoints Michael Day as Vice President of Partner Sales
Fri, 8th Apr 2022
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software
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market
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collaboration
GoTo appoints Michael Day as VP of partner sales, leading the newly launched GoTo Partner Network and aiming to grow global partner programs.
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ShoreTel resellers embracing hosted voice offering
Fri, 29th Jul 2016
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uc
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it infrastructure
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telsyte
ShoreTel’s Australian channel partners are embracing the opportunity to sell the company's new UCaaS offering and reaping quick returns.
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Exclusive: ALE outlines plans for ANZ as region becomes global growth engine
Tue, 10th May 2016
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edutech
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nz
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government
Asia Pacific is set to become the growth engine for ALE, with ANZ leading the way, as local companies seize the opportunity to buy business outcomes.