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User experience (UX) stories

SAP Concur warns of travel expense compliance risks
Software-as-a-Service

SAP Concur warns of travel expense compliance risks

Half of business travellers admit bending expense rules, as unapproved AI use and weak approvals add to finance teams' compliance worries.

By Karen Joy Bacudo • 4 min read • Yesterday
10ZiG adds multilingual support across endpoint software
Customer Experience

10ZiG adds multilingual support across endpoint software

The move could ease deployment and support for IT teams managing dispersed fleets across Europe, where local language tools are increasingly important.

By Sean Mitchell • 4 min read • Yesterday
The Hidden Cost of Identity Friction in Retail
Digital Transformation

The Hidden Cost of Identity Friction in Retail

Cart abandonment and support costs climb when shoppers are blocked by clumsy sign-ins, resets and verification during checkout.

By Bobby Joseph • 6 min read • Yesterday
name.com signs AI platform deals to embed domain access
Software-as-a-Service

name.com signs AI platform deals to embed domain access

Users of AI build tools will be able to register domains without leaving the platform as Name.com expands its integration push.

By Sean Mitchell • 4 min read • Yesterday
MedPlanner adds personalised health tools to AskHEMI
Data Privacy

MedPlanner adds personalised health tools to AskHEMI

Free updates let AskHEMI users upload test results and prescriptions, while medication reminders aim to improve day-to-day treatment adherence.

By Sean Mitchell • 3 min read • 2 days ago
Fintech growth exposes security & finance weaknesses
Data Protection

Fintech growth exposes security & finance weaknesses

Rising use of digital payments is forcing fintechs to tighten controls as executives warn that weak access, AI and fraud defences are exposing customers.

By Karen Joy Bacudo • 6 min read • 2 days ago
Volante launches Vol360i AI to automate payments ops
Platform-as-a-Service

Volante launches Vol360i AI to automate payments ops

Banks could cut payment failures and manual repairs as Volante rolls out AI agents aimed at lifting processing rates above 95%.

By Karen Joy Bacudo • 4 min read • 3 days ago
AI voices beat humans on emotion in Askable benchmark
Artificial Intelligence

AI voices beat humans on emotion in Askable benchmark

Listeners preferred emotion and clarity over human likeness, with Google's Gemini 3.1 Flash Voice ranking ahead of a real recording.

By Sean Mitchell • 4 min read • 3 days ago
xBratAI & Bitget explore multi-asset trading tie-up
Crypto

xBratAI & Bitget explore multi-asset trading tie-up

The tie-up could let retail traders manage crypto, futures, forex and tokenised stocks in one workflow instead of juggling separate platforms.

By Karen Joy Bacudo • 4 min read • 3 days ago
Reckon deepens AWS tie-up as AI lifts efficiency 30%
Software-as-a-Service

Reckon deepens AWS tie-up as AI lifts efficiency 30%

Product development is already running about 30% more efficiently as the software group expands AI use across accounting and legal services.

By Karen Joy Bacudo • 5 min read • 3 days ago

Stories from Other Regions

User experience (UX) stories

Why trust should be the number one priority for AI customer experience
Digital Transformation

Why trust should be the number one priority for AI customer experience

Fewer than half of people globally trust AI, putting customer adoption and revenue at risk unless firms explain how systems make decisions.

By Martijn Gribnau • 5 min read • Yesterday
Data Energy adopts recurring Pay by Bank for billing
Fintech

Data Energy adopts recurring Pay by Bank for billing

The switch should cut missed payments and manual billing work for heat network customers, while reducing service interruptions from failed top-ups.

By Karen Joy Bacudo • 3 min read • Yesterday
Authsignal launches digital credential checks in NZ
Biometrics

Authsignal launches digital credential checks in NZ

Businesses in New Zealand can now verify wallet-held IDs on one integration, with age checks possible without revealing full identity.

By Sean Mitchell • 4 min read • Yesterday
ConnexPay launches Hotel PayValet for travel managers
Data Analytics

ConnexPay launches Hotel PayValet for travel managers

Travel managers could cut front-desk payment failures as virtual card details are verified before travellers arrive, reducing support and reconciliation work.

By Karen Joy Bacudo • 3 min read • Yesterday
UK consumers say 75% of marketing feels irrelevant
Customer Experience

UK consumers say 75% of marketing feels irrelevant

Irrelevant messages are pushing UK shoppers to tune out, with 35% more likely to unsubscribe after poor or repetitive marketing.

By Sofiah Nichole Salivio • 3 min read • 2 days ago
B&M completes checkout system rollout across 790 stores
Digital Transformation

B&M completes checkout system rollout across 790 stores

The upgrade should cut faults and speed up checkouts for shoppers and staff across one of the UK's largest discount store networks.

By Sean Mitchell • 3 min read • 3 days ago
Your Reformer appoints new Chief Technology Officer
Software-as-a-Service

Your Reformer appoints new Chief Technology Officer

The connected fitness group is widening its subscription and software push as it expands across the US and Europe, with Jason Ellis joining to lead technology.

By Mark Tarre • 3 min read • 3 days ago
Dom Pym built one of Australia's most beloved banks by refusing to think like a banker
Fintech

Dom Pym built one of Australia's most beloved banks by refusing to think like a banker

Up bank grew by focusing on design and trust, with more than 80 per cent of customers arriving through word of mouth.

By Matt Jones • 5 min read • 3 days ago