User experience (UX) stories
Qualtrics launches AI-powered customer experience tools to unify feedback, automate analysis and fix service issues before they escalate.
Island has rolled out a SASE design that shifts inspection to the endpoint, cutting proxy backhaul and avoiding default SSL/TLS break-and-inspect.
SeenThis and Vudoo join forces to deliver shoppable video ads on the open web, linking viewer attention directly to on-screen purchases.
Open Point has merged Social Point and Consultation Manager into a single platform to unify community engagement and stakeholder oversight.
Rotterdam's Van Weelde Shipping selects Unit4 ERPx to modernise finance and operations while consolidating its enterprise systems.
As AI floods marketing channels with competent content, CMOs are racing to quantify trust as their scarcest and most valuable asset.
Melbourne's Hootnotes launches a visual hub to capture messy early-stage ideas for remote teams, eyeing US expansion from 2026.
Most governments will lean on AI agents for routine decisions by 2028, with stricter explainability and human oversight baked in by 2029.
XConnect links its mobile network fraud signals into SONIO's identity platform to tighten onboarding and compliance for fintech and gambling.
Bybit launches AI Trading Skill, letting users place crypto trades and manage accounts via natural-language prompts across top AI tools.
KuCoin launches AI Skills Hub, an open marketplace of modular tools letting agents tap exchange data and automate crypto workflows.
Google Maps taps Gemini AI for chat-style place searches and 3D Immersive Navigation, promising smarter planning and more lifelike drives.
Samsung's Galaxy S26 Ultra is a subtly slimmer, smarter workhorse, adding privacy display tech and camera tweaks to a refined flagship formula.
Carsales launches a ChatGPT app to let Australians find car listings through conversational AI searches, boosting visibility for sellers.
Austin Telco Federal Credit Union adopts Alkami's MANTL tech to slash account opening times and automate 85% of onboarding checks.
Singaporeans still prefer calls for customer support, but firms are shifting budgets to digital self-service and AI, risking a widening gap.
Sluggish UK retail websites are prompting shoppers to abandon baskets, risking an estimated GBP £38 billion in lost eCommerce sales this year.
Spotify is rolling out its Taste Profile beta to New Zealand Premium users, giving subscribers new controls over personalisation and discovery.
Empower FCU picks MANTL to streamline omnichannel account opening, targeting sub-10-minute sign-ups across digital and branch channels.
Experian launches a postcode-based credit score comparison app inside ChatGPT, aiming to boost transparency and engagement among UK users.