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TP report shows Gen Z prefer interactive communication
Customer Experience

TP report shows Gen Z prefer interactive communication

A new report from TP reveals that Generation Z favours interactive communication, posing challenges for businesses catering to this tech-savvy cohort.

By Shannon Williams • 3 min read • Fri, 4th Apr 2025
Video-first interviews disadvantage women, study finds
Video Communication

Video-first interviews disadvantage women, study finds

Sapia.ai Labs' study reveals video-first interviews lengthen recruitment processes and disproportionately disadvantage women.

By Shannon Williams • 3 min read • Fri, 10th May 2024
Zoom is a UcaaS leader, notes 2022 Gartner Magic Quadrant
Unified Communications

Zoom is a UcaaS leader, notes 2022 Gartner Magic Quadrant

Zoom celebrates its third consecutive time in the leader's quadrant, and its offerings in this space include Team Chat, Phone, Meetings, and Whiteboard.

By Gaurav Sharma • 3 min read • Tue, 6th Dec 2022
Dropbox announces updated tools to power modern work
Hybrid & Remote Work

Dropbox announces updated tools to power modern work

The updates are designed to power modern work and allow users to complete more workflows directly from the platform. .

By Nadine Rogers • 3 min read • Mon, 7th Nov 2022
Poly's Studio X to deliver immersive video features in Meet
Artificial Intelligence

Poly's Studio X to deliver immersive video features in Meet

Poly reimagines the future of work with its suite of solutions designed to deliver immersive meeting experiences across Google Meet, Voice, and Chromebooks.

By Gaurav Sharma • 4 min read • Fri, 28th Oct 2022
Zoom announces CX innovations for 'work anywhere' workforce
Customer Relationship Management

Zoom announces CX innovations for 'work anywhere' workforce

Zoom Video Communications has unveiled its latest innovations in the Zoom platform to help businesses improve customer and employee experiences.

By Shannon Williams • 3 min read • Thu, 14th Apr 2022
Zoom saw total revenue of more than $4 billion in 2021
Unified Communications

Zoom saw total revenue of more than $4 billion in 2021

The communications platform has announced financial results for the fourth quarter and fiscal year ending 31 January, 2022.

By Shannon Williams • 5 min read • Wed, 2nd Mar 2022
'Zoom fatigue' is turning Australians into frustrated multitaskers - Uniphore survey
Unified Communications

'Zoom fatigue' is turning Australians into frustrated multitaskers - Uniphore survey

Australians have developed a love-hate relationship with video meetings as a result of the pandemic, according to a new survey.

By Staff Writer • 3 min read • Fri, 10th Sep 2021
Video: 10 Minute IT Jams - Who is Twilio?
Software-as-a-Service

Video: 10 Minute IT Jams - Who is Twilio?

In today's interview we have Twilio vice president for APJ Lee Hawksley, who discusses the company's products and solutions.

By Nick Forrester • 6 min read • Wed, 11th Aug 2021
8x8 rolls out enhancements to XCaaS offering
Unified Communications

8x8 rolls out enhancements to XCaaS offering

8x8 launches enhancements to its XCaaS platform to support hybrid workforces, including better video meetings and expanded compatibility with Microsoft Teams.

By Catherine Knowles • 3 min read • Thu, 29th Jul 2021
Kaspersky finds 1 in 5 employees pretend their devices are updating to avoid work calls
Unified Communications

Kaspersky finds 1 in 5 employees pretend their devices are updating to avoid work calls

Kaspersky finds that 21% of employees surveyed say they have pretended their devices were installing updates to avoid attending a call or meeting.

By Ryan Morris-Reade • 3 min read • Fri, 28th May 2021
Video: 10 Minute IT Jams - Enghouse Interactive on the latest contact centre trends
Unified Communications

Video: 10 Minute IT Jams - Enghouse Interactive on the latest contact centre trends

Today we're highlighting Enghouse Interactive, a company that strives to be one of the world's leading providers of contact centre technologies.

By Sara Barker • 7 min read • Thu, 18th Mar 2021
DTEN's Zoom Rooms range brings 4K-quality meetings to every business
Unified Communications

DTEN's Zoom Rooms range brings 4K-quality meetings to every business

Many organisations will understand the difficulty of sourcing products during COVID-19, largely due to shipping issues and global stock shortages.

By Sara Barker • 2 min read • Tue, 10th Nov 2020
Zoom reports massive revenue growth in Q2 2021 financial results
Unified Communications

Zoom reports massive revenue growth in Q2 2021 financial results

Zoom reports enormous 355% YoY increase in revenue for Q2 2021, as remote work continues to drive strong financial performance.

By Staff Writer • 2 min read • Tue, 1st Sep 2020
Minglr chat tool aims to bring 'watercooler' talk back to remote work
Unified Communications

Minglr chat tool aims to bring 'watercooler' talk back to remote work

In the age of remote work, some people are sorely missing the so-called 'watercooler talk' and hallway conversations.

By Sara Barker • 2 min read • Fri, 7th Aug 2020
Remote work leads to 'transformative' growth for virtual meeting solutions
Unified Communications

Remote work leads to 'transformative' growth for virtual meeting solutions

The surge in remote work post-COVID-19 has spurred a transformative growth for virtual meeting solutions, with demand set to rocket by 24.6% CAGR till 2025.

By Staff Writer • 2 min read • Mon, 27th Jul 2020
Zoom launches Zoom for Home hardware for remote workers
Unified Communications

Zoom launches Zoom for Home hardware for remote workers

Zoom targets remote workforce with new video conferencing product, Zoom for Home, aimed at increasing connectivity and productivity.

By Sara Barker • 2 min read • Mon, 20th Jul 2020

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