Whatsapp stories
Football fans can now get fixtures, stats and games in WhatsApp and RCS as Infobip deepens its push into sports engagement.
Recognition follows a market shift towards integrated customer communications platforms as 8x8 scores above average on business success and sentiment.
More than 5 million connection attempts from 985 organisations show scam traffic is increasingly reaching workplaces via social apps and personal devices.
Marketers could save time and reach more customers as Meta expands AI across ad creation, creator discovery and WhatsApp sales chats.
Finance teams in two major markets can now query live models in plain language, as Farseer widens its reach beyond Europe.
Fans and businesses face a heightened fraud and disruption threat as the expanded tournament's wider digital footprint attracts attackers.
Remote hiring teams face a wider security risk after researchers found North Korean operatives won 76 offers from 166,893 US job applications.
Attackers are using fake World Cup sites and messaging apps to steal credentials, with some scams now aimed at event suppliers and staff.
The deal ties customer conversations to CRM updates and deal signals, aiming to cut manual admin for thousands of sales teams.
Businesses can now test near-term liquidity without changing the ledger, as Xero's new planner uses bank history and manual entries to forecast cash.
Businesses are shifting to AI-led customer service, lifting 8x8's usage-based revenue by more than 70% in the quarter.
Many global brands are failing to match CX spending with the systems needed for AI-led customer journeys, according to new research.
The Sydney company is betting creators can monetise audience demand with paid AI personas across WhatsApp, SMS and web chat.
The update could help smaller firms handle more customer enquiries without adding staff, as RingCentral adds SMS, WhatsApp and queue support.
Healthcare and AI start-ups dominate the shortlist, as investors prepare to hear pitches from firms tackling accessibility, childcare and drug delivery.
The move aims to help brands spot missed revenue and handle service queries from a single customer profile, rather than separate AI tools.
Seasonal surges on WhatsApp are now being absorbed by AI, helping the florist cut costs 15% and keep replies to one minute.
Nearly six in ten Londoners have seen more scam attempts in the past year, with social media fraud and AI-made ruses fuelling concern.
Businesses across Singapore, Malaysia and Indonesia can now automate multilingual chat sales around the clock, reducing missed leads and follow-up delays.
More than half of Irish office staff say speed is taking precedence over rules, raising the risk of unchecked breaches and data lapses.
