Workforce Technology stories
Talkdesk launches CXA platform using autonomous AI agents to streamline and personalise customer journeys, aiming to transform CX across industries.
Calabrio launches a unified Performance Management platform to streamline contact centre employee management and boost productivity with AI-driven tools.
Pax8 launches new AI initiatives, including a research report, learning programme, marketplace upgrades, and rewards to accelerate MSP growth in SMB transformation.
Remote has launched a global HRIS to simplify cross-border hiring, helping firms manage compliance and payroll for distributed teams across multiple countries.
Deel surpasses USD $1 billion run rate in Q1 2025, highlighting rapid growth and global expansion less than six years after launching in New Zealand.
Contractor and consulting roles surge globally, with Oyster reporting a 46% rise in contractor engagements and a tenfold increase in consulting hires in 2024.
WorkJam partners with Google Cloud to boost AI tools, enhancing frontline staff productivity in retail, healthcare and logistics across Asia-Pacific.
UKG and ServiceNow join forces to integrate AI, streamlining HR and payroll to boost productivity and ease administrative burdens across industries.
Pigment has partnered with Google Cloud to enhance AI-driven business planning, aiding global firms in making faster, more informed strategic decisions.
Salesforce launches Agentforce for Financial Services, offering AI agents to automate tasks and boost personalised client engagement in banks and insurers.
The UK's GBP £2 billion AI plan ignites optimism for tech growth, but experts stress urgent need to close the widening AI skills gap across industries.
Nimbus has launched its compliance solution on the Genesys AppFoundry, aiding Australian businesses in automating workforce compliance and payroll accuracy.
A survey reveals most UK hospitality staff and managers want increased investment in AI, seeing it as key to improving work efficiency and guest experience.
Queensland's National Injury Insurance Scheme has cut invoice processing from five days to under 24 hours using AI, boosting accuracy and staff productivity.
Traditional tech skills like SQL, Python and cloud platforms remain crucial for Australian digital jobs in 2025, despite growing interest in AI, says new research.
Contact centres are using AI to flexibly scale staffing in real time, enhancing customer service while protecting employee wellbeing amid rising demand.
WorkJam's frontline platform is revolutionising workplace engagement in APAC, delivering 407% ROI and transforming how businesses connect with staff.
Ipswich City Council teams up with Workday and Cognizant to modernise HR systems, aiming to boost efficiency and data security for 1,500 staff.
Malaysian HR tech startup BrioHR raises USD $6.5 million to expand AI-driven solutions, aiming to boost ASEAN's digital workforce ahead of the 2025 Summit.
JobAdder launches AI-driven recruitment plans to ease workload pressures as candidate applications surge 42% year-on-year, streamlining hiring processes globally.