ControlUp teams with B2M to boost Android device analytics

ControlUp has launched ControlUp for Frontline Workers to deliver real-time data collection and proactive mobile device analytics for Android mobile devices.

This development follows a partnership between ControlUp and B2M Solutions, a provider of enterprise mobile digital employee experience (DEX) tools. The solution has been designed to provide IT teams with the visibility needed to manage the health of mobile devices, batteries, applications, and network connections used by frontline workers in sectors such as retail, logistics, field services, and manufacturing or warehouses.

The collaboration extends the capabilities of ControlUp's DEX platform, which already supports a broad range of operating systems including Windows, MacOS, Chrome OS, Virtual Desktop Infrastructure (VDI), Desktop-as-a-Service (DaaS), and Software-as-a-Service (SaaS), to now include Android tablets and mobile phones. Organisations using Android mobile device fleets can benefit from real-time visibility and proactive management, aiming to deliver improved digital experiences for frontline staff.

Gadi Feldman, Vice President, Product at ControlUp, said:

"Today's workforce runs on mobile, especially at the front lines. Partnering with B2M Solutions lets us extend ControlUp's industry-leading DEX platform to Android devices, giving IT teams the tools they need to spot and fix issues before they disrupt work. It's about keeping mobile employees productive, supported, and connected."

Gary Lee, Chief Executive Officer of B2M Solutions, commented:

"We are thrilled to partner with ControlUp to bring a truly transformative DEX solution to Android mobile device users. Our Elemez platform has long provided critical Mobility Intelligence, and by integrating with ControlUp's powerful DEX capabilities, we can offer an even more comprehensive and actionable view into the mobile employee experience. This partnership will be a game-changer for organisations relying on Android devices for their critical business operations."

Reliable and high-performing mobile devices are considered vital for frontline workers to stay productive and offer positive customer experiences. However, managing Android mobile devices across differing hardware, applications, and connectivity conditions can be challenging, often resulting in hidden issues that impact performance and raise support costs if not properly addressed.

This partnership seeks to address these challenges directly by combining B2M Solutions' experience in real-time mobile analytics with ControlUp's DEX platform. The joint offering is designed to deliver several benefits. These include:

• Real-time visibility: The solution enables IT administrators to gain detailed insights into the health and usage metrics of Android devices, batteries, network status, applications, and more, across their entire device fleet.
• Proactive management: Advanced analytics capabilities are included to help identify potential issues before they impact end users, enabling IT teams to intervene early and reduce device downtime.
• Employee experience optimisation: The platform aims to ensure a smooth digital experience for frontline workers using Android devices, with the intent to reduce user frustration and improve workforce efficiency.
• Cost reduction: By facilitating proactive issue resolution and offering deeper insights into device performance, the joint platform is intended to help organisations reduce support desk tickets, optimise the lifecycle of devices, and consequently, lower operational costs.
• Stronger return on investment: The companies state that, by maintaining optimal device performance, organisations are expected to maximise the return on their investments in Android mobile device deployments and enable employees to remain productive.

The combined solution, branded as ControlUp for Frontline Workers, is now available to customers globally.