Infosys has completed the CMMI AI Maturity pilot assessment and contributed to the framework behind it, making it one of the first organisations globally to do so.
Conducted by the CMMI Institute, the assessment examined how large organisations govern and apply artificial intelligence across business and engineering environments. Infosys contributed input on AI governance, responsible deployment and the measurement of business outcomes.
The development comes as companies try to move from small-scale AI trials to broader operational use. The CMMI AI Maturity framework is intended to give organisations a structured way to assess how AI is managed, benchmarked and improved across complex operating environments.
At Infosys, the pilot assessment covered AI-augmented software development, maintenance, testing and support work across service lines and delivery hubs. It evaluated how AI is used across the software engineering lifecycle, with a focus on productivity, quality, governance and responsible AI practices.
The pilot was designed to test whether AI maturity can be assessed consistently in large, complex organisations. Infosys worked with the CMMI Institute and KPMG during the process.
Framework focus
The model emerging from the pilot addresses several areas that large companies often struggle to standardise when deploying AI. These include alignment with business outcomes, consistency of AI practices, risk and compliance management, and accountability in AI-driven decision-making.
Infosys said its contribution drew on experience from large-scale delivery settings rather than isolated pilot projects. That input helped refine the framework to reflect operational conditions inside global organisations.
The work also ties into the company's broader internal AI programme and client-facing services. Infosys has been applying AI across engineering and service delivery through its Infosys Topaz tools and related governance models.
This broader context matters because many companies are under pressure to show that AI deployment is managed through clear controls rather than treated as a series of disconnected experiments. Frameworks such as the CMMI model aim to give executives and technology leaders a common language for assessing readiness and oversight.
Executive views
Dinesh Rao outlined how Infosys views the significance of the assessment.
“The CMMI AIM pilot marks a significant step in our journey to unlock the true value of AI. As one of the initial organizations to pilot the CMMI AIM framework and contribute to the content and assessment method, we are defining what responsible, enterprise-grade AI adoption looks like in practice. Powered by Infosys Topaz, our sustained investments in AI maturity - across governance, productivity, and outcomes - give our clients a tested, structured path to realize AI value at scale. This milestone reinforces our role as architects of enterprise AI and governance standards the industry will follow,” said Dinesh Rao, Executive Vice President and Chief Delivery Officer, Infosys.
Ron Lear of the CMMI Institute said the pilot reflected a broader industry need for stronger governance and more predictable results as AI use expands.
“As AI becomes integral to software engineering, and virtually all other disciplines, enterprise leaders need to focus on AI governance, assurance, and predictability in performance. Infosys brought deep, practical perspectives to the CMMI AIM pilot, reflecting the realities of deploying AI at scale in a global enterprise. Their participation and successful completion of the pilot assessment offered valuable insights and confirmed the usefulness of the CMMI AIM best practices that will help organizations worldwide adopt AI in a more structured, responsible, mature, and outcome-focused manner,” said Lear.
KPMG also helped validate the approach used in the pilot assessment. Its role placed it alongside the institute and Infosys in testing how the model works in a large operational setting.
“The CMMI AIM pilot represents an important step in defining how AI maturity can be assessed and operationalized at enterprise scale. Infosys' successful completion of the CMMI AIM pilot reflects how AI can be embedded into engineering and service delivery with the controls and oversight required to operate at scale. It reflects a mature approach to balancing productivity gains with quality, risk management, and accountability,” said Dr. Sankaran Venkataramani, Partner - Corporate Services: Business Consulting, KPMG.
Infosys employs more than 325,000 people and operates in 63 countries, giving it a large delivery footprint for testing operational models of AI governance. The assessment's focus on software engineering, maintenance and support work suggests the framework is aimed at practical business use cases where control, repeatability and accountability are under close scrutiny.