SolarWinds has introduced its AI Agent, describing it as a context-aware digital teammate intended to support IT teams in managing complex systems and shifting focus from reactive troubleshooting to longer-term innovation.
The new AI Agent is designed to accelerate incident response, simplify operational tasks, and provide natural-language interfaces to SolarWinds' observability platform. The company also announced a suite of new and upcoming AI-driven features aimed at advancing the transition towards increased operational automation and resilience.
AI for operational resilience
According to SolarWinds, contemporary IT environments continue to expand in complexity and distribution, creating challenges in maintaining reliability. Despite IT leaders' perceptions of strong system resilience, nearly half report unexpected outages, referencing this year's SolarWinds IT Trends Report. The AI Agent is intended to close what SolarWinds terms the "resilience gap," providing teams with predictive capabilities, automated responses, and a reduction in manual intervention for incident management.
Built on what the company calls "AI by Design" principles and integrating with its Secure by Design framework, the AI Agent brings conversational and agentic artificial intelligence to routine IT operations. Its role is to enhance detection, diagnostics, and remediation tasks for IT professionals managing distributed infrastructure.
Digital teammate functions
The AI Agent offers several features to assist IT teams. Among its capabilities are the ability to automatically summarise outages, gather diagnostics, identify probable root causes, and suggest remediation steps. It also supports natural-language interactions, allowing users to query system health, compare metrics, obtain operational recommendations, and trigger multi-step workflows using plain-language commands. Additionally, teams can configure and manage SolarWinds Observability directly through the AI-powered agent interface.
"The SolarWinds AI Agent is more than a feature-it's a foundation for a new way of working. By embedding intelligent, context-aware AI into IT workflows, we're helping teams move beyond reactive firefighting to proactive innovation," said Krishna Sai, Chief Technology Officer, SolarWinds.
Expanded capabilities
SolarWinds has also launched a series of AI-powered features intended to have an immediate impact. These include Root Cause Assist, which generates clear root-cause analyses based on alerts and anomalies to reduce troubleshooting time. Dynamic threshold enhancements are designed to extend automated threshold monitoring to additional system metrics in order to cut down on false positives and alert noise. AI Query Assist, currently in technical preview, aims to enhance database performance by analysing patterns and proposing optimised query rewrites.
The company plans to extend these features further in 2026. Among the enhancements are AI-driven incident correlation, which will group related incidents and recommend opening problem management workflows to address underlying causes. SolarWinds also intends to introduce a generative AI-powered knowledge base tool for service desks, capable of creating new articles based on frequently resolved incidents, thereby expanding centralised documentation and self-service choices for users. Plans include automated runbook execution, enabling teams to execute standard operating procedures automatically as part of initial responses, diagnostics, or suggested fixes before human intervention is required.
"For the past year, we've focused on operational resilience-the ability to protect, maintain, and quickly recover systems even during disruptions. With the AI Agent and expanded capabilities, we're taking the next step: helping customers achieve autonomous operational resilience, where IT runs smarter, faster, and more securely with minimal manual intervention," said Sudhakar Ramakrishna, President and CEO, SolarWinds.
Ramakrishna added, "Every IT leader is under pressure to do more with less, but outages and complexity continue to slow teams down. With the SolarWinds AI Agent, we are reducing the mean time to detect and resolve issues by putting automation, observability, visualisation, and remediation into a single, intelligent cycle. The result is stronger resilience, greater productivity, and more time for teams to focus on innovation."
Availability
The SolarWinds AI Agent is currently available in a tech preview phase within SolarWinds Observability SaaS. Broader accessibility across the company's portfolio is planned for 2026.
