Adrian McDermott stories
DeepL secures $300m investment, valuation reaches $2 billion
Fri, 24th May 2024
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digital transformation
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llms
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ai
Language AI leader DeepL lands $300M investment, boosting valuation to $2B. New funding aims to fuel product innovation and global expansion, says CEO.
AI-driven customer experience heralds future trends
Thu, 18th Jan 2024
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uc
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data protection
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cx
The integration of AI in Customer Experience could herald a major industry shift, bringing personalisation, cost reduction and large-scale operation.
Zendesk acquires AI firm Klaus to enhance customer experience
Wed, 10th Jan 2024
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devops
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cx
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martech
Zendesk enhances its customer experience (CX) solutions by acquiring AI firm Klaus, aiming to optimise agent performance and increase customer interaction quality.