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AskNicely launches AI agents for customer insights
Digital Transformation

AskNicely launches AI agents for customer insights

Frontline teams at multi-location service businesses could cut dashboard churn as AskNicely's new tools automate insights and routine review replies.

By Sofiah Nichole Salivio • 4 min read • Last week
New Zealand 'ingenuity' driving Lightspeed's global success
Digital Transformation

New Zealand 'ingenuity' driving Lightspeed's global success

Auckland's engineers are shaping Lightspeed's products worldwide, as the company expands AI tools and keeps key leadership in New Zealand.

By David Shilovsky • 5 min read • Last week
Etel cuts inventory by 25% after Epicor cloud shift
Manufacturing

Etel cuts inventory by 25% after Epicor cloud shift

Working capital has been freed up at ETEL, with automated cloud planning replacing spreadsheets and trimming stock across sites.

By Sean Mitchell • 3 min read • Last week
Agentic AI can move data in under 30 minutes: DTEX
Software-as-a-Service

Agentic AI can move data in under 30 minutes: DTEX

Enterprise security teams face a new visibility gap as approved AI agents can copy and transfer sensitive data in under 30 minutes.

By Joseph Gabriel Lagonsin • 4 min read • Last week
Newgen named notable vendor in Forrester low-code report
Digital Transformation

Newgen named notable vendor in Forrester low-code report

The listing signals Newgen's push into governed AI development tools as buyers increasingly judge low-code platforms on orchestration, not speed alone.

By Sean Mitchell • 4 min read • Last week
Workplace AI agent use rises, but oversight stays key
Data Protection

Workplace AI agent use rises, but oversight stays key

Human oversight is still dominating workplace AI as adoption jumps, with 82% of respondents worried about agent accuracy and security.

By Sofiah Nichole Salivio • 3 min read • Last week
Deltek & Cognizant team up on Maconomy ERP rollouts
Digital Transformation

Deltek & Cognizant team up on Maconomy ERP rollouts

The tie-up could help project-based firms modernise ageing finance systems across the UK and Europe without disrupting operations.

By Mark Tarre • 4 min read • Last week
Persistent expands in eastern Europe with Concise deal
DevOps

Persistent expands in eastern Europe with Concise deal

The deal will add more than 90 engineers in Tallinn and Tartu, strengthening Persistent's nearshore delivery for European clients.

By Mark Tarre • 2 min read • Last week
North America leads finance teams in AI workflow use
Data Protection

North America leads finance teams in AI workflow use

Scattered data and stricter rules are slowing rivals, while 37% of North American finance teams already use AI in multi-step workflows.

By Karen Joy Bacudo • 4 min read • Last week

Stories from Other Regions

Automation stories

The modern MSP is a continuous improvement engine not a helpdesk
Digital Transformation

The modern MSP is a continuous improvement engine not a helpdesk

Continuous improvement, not ticket handling, is becoming the measure of value as firms expect managed services to keep pace with fast-changing IT needs.

By Ralf Donkers • 5 min read • Last week
Beyond Expo draws 30,000 visitors to Macao tech show
Robotics

Beyond Expo draws 30,000 visitors to Macao tech show

Record attendance and a wider startup pitch contest signalled Macao's growing role as a regional hub for AI and hardware investment.

By Sofiah Nichole Salivio • 4 min read • Last week
Australia has two-year window to build AI champions
Software-as-a-Service

Australia has two-year window to build AI champions

Global rivals could capture most of the value from local AI start-ups unless investors and customers act fast, King River Capital warns.

By Sofiah Nichole Salivio • 4 min read • Last week
Cellhub launches 5G grocery connectivity programme
Unified Communications

Cellhub launches 5G grocery connectivity programme

Stable store links could help grocers curb outages, prioritise tills and gather data across sites as Cellhub rolls out a 5G managed service.

By Sean Mitchell • 5 min read • Last week
UK public sector races ahead with AI as trust lags
Data Analytics

UK public sector races ahead with AI as trust lags

Public confidence is trailing adoption, with nearly half of citizens uneasy about AI in services despite rapid uptake by public bodies.

By Sofiah Nichole Salivio • 4 min read • Last week
Parloa opens London office as AI expansion gathers pace
Customer Relationship Management

Parloa opens London office as AI expansion gathers pace

London's rising AI investment is drawing Parloa into the capital as the company expands its European footprint and customer base.

By Sean Mitchell • 5 min read • Last week
MWC Shanghai adds AgiBot, Siemens & Vodafone speakers
Robotics

MWC Shanghai adds AgiBot, Siemens & Vodafone speakers

Visitors will see AI, robotics and Formula E showcases as MWC Shanghai broadens beyond telecoms to industrial tech and startups.

By Mark Tarre • 4 min read • Last week
Konica Minolta Australia named ACT Leader by Quocirca
Document Management

Konica Minolta Australia named ACT Leader by Quocirca

The ranking signals growing demand for print vendors that can plug into cloud, security and workflow systems rather than stand alone.

By Mark Tarre • 4 min read • Last week