Chatbots stories
Consumers in Australia and New Zealand are facing longer waits and repeated handovers as companies rush to deploy agentic AI, Genesys found.
The update gives enterprises managed access to Anthropic's models with built-in failover, data residency and compliance controls for production AI use.
The rollout puts image generation inside Meta's most-used apps, as the company broadens its AI tools for chats, stories and advertising.
Enterprise buyers are demanding proof that AI agents can be audited, tested and constrained before they go live in customer service.
Community banks and credit unions could get faster access to specialist AI tools as Eltropy opens its platform to vetted fintech builders.
AI is reshaping contact centres as NiCE's 2026 awards spotlight retailers, banks and telecoms cutting costs and improving service.
Pressure from new AI rules is pushing UK firms in finance, healthcare and defence to demand systems that are secure, auditable and sovereign.
Microsoft customers can now buy a Teams-based contact centre and reception tool through its marketplace, simplifying procurement and deployment.
Football fans can now get fixtures, stats and games in WhatsApp and RCS as Infobip deepens its push into sports engagement.
Employers are being urged to make AI literacy and cyber safety core training, as young workers face a tighter labour market and rising online threats.
A survey of 2,000 consumers shows UK retailers face a trust gap, with 43% unwilling to share browsing data or AI histories.
The six-part series explores how artificial intelligence is reshaping grief, love and identity through human stories rather than technical debate.
The bank says the platform is already resolving more enquiries end to end, as it replaces legacy systems across 2 million monthly conversations.
The top ranking signals growing demand for university AI that can manage sensitive data, automate admin work and scale across campus systems.
UK regulators and sensitive sectors could gain locally governed AI deployments as the deal targets production use, not pilots, on UK infrastructure.
Half of Australians now use generative AI, giving brands less than two years to shape how systems describe them to customers.
Rising living costs are pushing New Zealand shoppers to compare prices, reviews and product details across AI, social media and search.
About 11 million UK adults could use autonomous AI for money management, raising fresh concerns over fraud, control and market concentration.
Australian users are leaning on Claude far more than expected, with Anthropic saying adoption is more than six times population norms.
Middle-aged New Zealanders are increasingly exposed as scammers target house moves, job searches and big purchases, research shows.
