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Consumer Trust Stories - Page 3

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Consumer Trust stories

Visa strengthens AI defences amid new era of cyber threats
Data Protection

Visa strengthens AI defences amid new era of cyber threats

Visa is pouring billions into AI defences as regulators demand safer, auditable systems to counter faster cyber threats and fraud.

By David Shilovsky • 6 min read • Last month
Trustpilot deepens Shopify tie-up on customer reviews
Marketing Technologies

Trustpilot deepens Shopify tie-up on customer reviews

Shopify merchants will be able to surface independent feedback more easily as Trustpilot's app upgrade makes reviews part of the buying journey.

By Sean Mitchell • 3 min read • Tue, 30th Jun 2026
Australians embrace AI shopping tools, not checkout
Fintech

Australians embrace AI shopping tools, not checkout

Most shoppers are happy for AI to compare products, but only 4% want it involved in payment, a new survey shows.

By Mark Tarre • 4 min read • Fri, 26th Jun 2026

Stories from Other Regions

Consumer Trust stories

Australian healthcare providers urged to register SMS IDs
Data Protection

Australian healthcare providers urged to register SMS IDs

Patients could miss vital appointment and medication texts if healthcare providers fail to register before messages are labelled “Unverified”.

By Sean Mitchell • 4 min read • Last month
Confirmation of Payee passes 150 million checks in year
Data Protection

Confirmation of Payee passes 150 million checks in year

The name-checking service is now helping avert scam losses and mistaken payments, with more than 150 million checks completed in its first year.

By Joseph Gabriel Lagonsin • 4 min read • Last month
Creators spread affiliate traffic across multiple shops
eCommerce

Creators spread affiliate traffic across multiple shops

Most creators now send affiliate traffic to several shops, weakening brands' control over where sales leads are sent and tracked.

By Sofiah Nichole Salivio • 4 min read • Last month
Earthmark launches brand environmental ratings directory
Data Analytics

Earthmark launches brand environmental ratings directory

Shoppers can now compare environmental performance across more than 25,000 brands after the directory began turning corporate disclosures into simple scores.

By Sofiah Nichole Salivio • 4 min read • Last month
Mastercard unveils Singapore payments innovation circuit
Biometrics

Mastercard unveils Singapore payments innovation circuit

Financial institutions across Asia Pacific are being shown how AI agents, digital identity and tokenisation could reshape secure payments in coming years.

By Karen Joy Bacudo • 4 min read • Last month
London Metal Exchange tops Earthmark UK green ranking
Artificial Intelligence

London Metal Exchange tops Earthmark UK green ranking

Scrutiny of corporate climate claims is sharpened by a new ranking that puts London Metal Exchange ahead of RELX, PageGroup and TradingHub.

By Sofiah Nichole Salivio • 4 min read • Last month
Australians research more before buying as costs bite
Data Privacy

Australians research more before buying as costs bite

Rising living costs are pushing 71% of online shoppers to compare more options and cross-check purchases across more channels before buying.

By Mark Tarre • 5 min read • Last month
Australia warns of scam surge during Prime Day sales
Phishing

Australia warns of scam surge during Prime Day sales

Scammers are exploiting Prime Day shopping sprees as Australia's new rules aim to stop fraudulent texts, emails and instant payments.

By Sofiah Nichole Salivio • 7 min read • Last month
Ottawa releases new bank fraud & data sharing rules proposal
Data Protection

Ottawa releases new bank fraud & data sharing rules proposal

Consumers could gain stronger protections and easier data sharing as Ottawa opens consultations on bank fraud and open-banking rules.

By Jake MacAndrew • 3 min read • Wed, 1st Jul 2026
UK consumers use AI to discover brands, but still check
Generative AI

UK consumers use AI to discover brands, but still check

Most AI-discovered brands still face a trust test, as 79% of UK users check other sources before buying and only 4% would skip that step.

By Sofiah Nichole Salivio • 4 min read • Tue, 30th Jun 2026
UK consumers wary of AI shopping agents & payments
Robotics

UK consumers wary of AI shopping agents & payments

Trust remains thin for AI-led shopping, with most UK adults saying they would reject systems that handle spending or payment data.

By Sean Mitchell • 4 min read • Tue, 30th Jun 2026
Britons wary of AI making shopping decisions for them
Customer Experience

Britons wary of AI making shopping decisions for them

Most Britons still want to control the final purchase, with 65% uncomfortable letting AI buy on their behalf, Dentsu found.

By Sofiah Nichole Salivio • 3 min read • Tue, 30th Jun 2026
Younger shoppers use AI & join deal days more often
Digital Transformation

Younger shoppers use AI & join deal days more often

Younger consumers are shaping retail deal days, with Gen Z and Millennials far more likely than Boomers to use AI tools and spend more.

By Joseph Gabriel Lagonsin • 4 min read • Sat, 27th Jun 2026
London sees sharp rise in personalised scam attempts
Phishing

London sees sharp rise in personalised scam attempts

Nearly six in ten Londoners have seen more scam attempts in the past year, with social media fraud and AI-made ruses fuelling concern.

By Mark Tarre • 3 min read • Fri, 26th Jun 2026