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Conversational AI stories

Oracle launches NetSuite Next AI rollout in the UK
Enterprise Resource Planning

Oracle launches NetSuite Next AI rollout in the UK

UK NetSuite users will get conversational AI inside existing accounts first, with wider workflow changes due as Oracle deepens automation across ERP.

By Joseph Gabriel Lagonsin • 3 min read • 3 days ago
Twilio evolves from APIs to conversational trust
Customer Experience

Twilio evolves from APIs to conversational trust

As AI agents proliferate, Twilio is focusing on trusted, governed communications infrastructure rather than the apps that sit on top of it.

By Anthony Caruana • 4 min read • 3 days ago
Dayforce to buy Ribbon AI for recruiting technology
Human Capital Management

Dayforce to buy Ribbon AI for recruiting technology

The deal expands Dayforce's hiring software as employers seek faster screening tools to manage large applicant volumes without adding headcount.

By Mara Sugue • 4 min read • 4 days ago
8x8 names Boris Grinshpun as company's Product Chief
Unified Communications

8x8 names Boris Grinshpun as company's Product Chief

The move comes as 8x8 pushes harder into AI-powered customer experience tools across its communications software portfolio.

By Sofiah Nichole Salivio • 3 min read • Last week
Jabra study finds AI adds work & boosts collaboration
Artificial Intelligence

Jabra study finds AI adds work & boosts collaboration

AI is adding tasks for most knowledge workers, while frequent users say it is also lifting collaboration and team connection.

By Joseph Gabriel Lagonsin • 5 min read • This month
Braze launches AI tool to test billion customer mixes
Marketing Technologies

Braze launches AI tool to test billion customer mixes

The new software aims to help marketing teams automate customer outreach and campaign checks, reducing reliance on technical staff or manual testing.

By Joseph Gabriel Lagonsin • 4 min read • This month
RiskProfiler launches MCP connector for AI threat hunts
Security Operations Centres

RiskProfiler launches MCP connector for AI threat hunts

Security teams could speed up external threat investigations as RiskProfiler's new connector lets authorised users query its platform through AI assistants.

By Joseph Gabriel Lagonsin • 3 min read • This month
SailPoint adds cloud identity tools & IdentityIQ 9.0
Hybrid Cloud

SailPoint adds cloud identity tools & IdentityIQ 9.0

Large enterprises could get faster access reviews and tighter compliance checks as SailPoint updates its cloud platform and IdentityIQ 9.0.

By Joseph Gabriel Lagonsin • 4 min read • This month
Tech Mahindra, CoRover.ai launch sovereign AI partnership
Data sovereignty

Tech Mahindra, CoRover.ai launch sovereign AI partnership

The deal aims to give governments and businesses AI tools built for local language, compliance and digital public infrastructure needs.

By Sofiah Nichole Salivio • 3 min read • This month
Kantar finds marketers back AI assistants, consumers wary
Marketing Technologies

Kantar finds marketers back AI assistants, consumers wary

The gap between brand spending and shopper trust is widening, with just 23% of consumers trusting AI assistant recommendations despite heavy marketer backing.

By Karen Joy Bacudo • 4 min read • This month
NETSCOUT launches AI copilot for outage investigations
DevOps

NETSCOUT launches AI copilot for outage investigations

It aims to help operations teams pinpoint outage causes faster by turning packet data into plain-language answers, evidence and follow-up prompts.

By Raphael Veloso • 4 min read • This month
Backbase appoints Roland Booijen as Chief Product Officer
Software-as-a-Service

Backbase appoints Roland Booijen as Chief Product Officer

The move puts AI agents at the heart of the bank software group's strategy as it targets faster service and more automated customer operations.

By Karen Joy Bacudo • 3 min read • This month

Stories from Other Regions

Conversational AI stories

TechnologyOne rethinks AI-enabled student services
Digital Transformation

TechnologyOne rethinks AI-enabled student services

Students could soon avoid hunting through university portals, as TechnologyOne's new AI agent handles enrolment, deferrals and course changes in one chat.

By David Shilovsky • 5 min read • 4 days ago
Integral Ad Science brings brand safety to ChatGPT Ads
Generative AI

Integral Ad Science brings brand safety to ChatGPT Ads

Advertisers in a US-only pilot will get independent checks on whether ChatGPT ads meet brand safety standards as AI placements expand.

By Mara Sugue • 3 min read • Last week
Young accountants expect AI to speed career progression
Financial Systems

Young accountants expect AI to speed career progression

Most young UK accountancy trainees expect AI to accelerate promotion, while 93% worry about data security and 77% fear over-reliance.

By Sofiah Nichole Salivio • 5 min read • This month
PolyAI appoints Sunil Shah as Chief Financial Officer
Data Analytics

PolyAI appoints Sunil Shah as Chief Financial Officer

The hire comes as the AI software group expands its platform and looks to boost investment in customer-facing tools.

By Sofiah Nichole Salivio • 3 min read • This month
Backbase launches conversational banking for banks
Risk & Compliance

Backbase launches conversational banking for banks

Banks using the new software can resolve routine requests in chat or by voice, while keeping tighter control over approvals and audits.

By Karen Joy Bacudo • 4 min read • This month
OneAdvanced launches IQ Chat for regulated sector users
Digital Transformation

OneAdvanced launches IQ Chat for regulated sector users

The new interface aims to keep staff in approved systems, reducing reliance on unauthorised consumer AI tools in regulated workplaces.

By Joseph Gabriel Lagonsin • 4 min read • This month