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Conversational AI stories

SailPoint adds cloud identity tools & IdentityIQ 9.0
Hybrid Cloud

SailPoint adds cloud identity tools & IdentityIQ 9.0

Large enterprises could get faster access reviews and tighter compliance checks as SailPoint updates its cloud platform and IdentityIQ 9.0.

By Joseph Gabriel Lagonsin • 4 min read • 3 days ago
Tech Mahindra, CoRover.ai launch sovereign AI partnership
Data sovereignty

Tech Mahindra, CoRover.ai launch sovereign AI partnership

The deal aims to give governments and businesses AI tools built for local language, compliance and digital public infrastructure needs.

By Sofiah Nichole Salivio • 3 min read • Last week
Kantar finds marketers back AI assistants, consumers wary
Marketing Technologies

Kantar finds marketers back AI assistants, consumers wary

The gap between brand spending and shopper trust is widening, with just 23% of consumers trusting AI assistant recommendations despite heavy marketer backing.

By Karen Joy Bacudo • 4 min read • Last week
NETSCOUT launches AI copilot for outage investigations
DevOps

NETSCOUT launches AI copilot for outage investigations

It aims to help operations teams pinpoint outage causes faster by turning packet data into plain-language answers, evidence and follow-up prompts.

By Raphael Veloso • 4 min read • Last week
Backbase appoints Roland Booijen as Chief Product Officer
Software-as-a-Service

Backbase appoints Roland Booijen as Chief Product Officer

The move puts AI agents at the heart of the bank software group's strategy as it targets faster service and more automated customer operations.

By Karen Joy Bacudo • 3 min read • Last week
Amadeus study finds rise in GDS use & AI among agents
Customer Relationship Management

Amadeus study finds rise in GDS use & AI among agents

Most agents are now relying on GDS tools more often, while AI is becoming a regular part of selling work across regions.

By Mara Sugue • 4 min read • Last week
Amazon Ads launches Agent & DVA+ for unified buying
Marketing Technologies

Amazon Ads launches Agent & DVA+ for unified buying

Advertisers may see simpler campaign setup and less manual work as Amazon folds sponsored, display, video and audio buying into one platform.

By Joseph Gabriel Lagonsin • 4 min read • Last week
Braze launches AI tools & deepens AWS collaboration
Software-as-a-Service

Braze launches AI tools & deepens AWS collaboration

Marketers will gain more automated personalisation and compliance checks as the software maker deepens its ties with AWS.

By Joseph Gabriel Lagonsin • 5 min read • Last week
Ping Identity launches three agents on Google Cloud
Software-as-a-Service

Ping Identity launches three agents on Google Cloud

Ping Identity has launched three identity agents that let employees and administrators manage identity tasks through Google Cloud Gemini Enterprise.

By Joseph Gabriel Lagonsin • 3 min read • Last week
Smarsh adds AI tools for governed communications data
Data Protection

Smarsh adds AI tools for governed communications data

Regulated firms could search and export archived messages through AI while keeping existing permissions, audit logs and chain-of-custody controls.

By Joseph Gabriel Lagonsin • 4 min read • Last week
Archive360 partners Caju AI on digital message governance
Software-as-a-Service

Archive360 partners Caju AI on digital message governance

Regulated firms face recordkeeping gaps as WhatsApp and Slack chats join email under one governance and discovery framework.

By Joseph Gabriel Lagonsin • 3 min read • Last week
TechnologyOne launches AI agent for university students
EduTech

TechnologyOne launches AI agent for university students

University support could become easier as TechnologyOne rolls out a conversational AI agent linking students to enrolment, resources and tasks.

By Sofiah Nichole Salivio • 3 min read • Last week
Betterworks adds AI tools to boost workforce readiness
Software-as-a-Service

Betterworks adds AI tools to boost workforce readiness

Employers could spot skills gaps sooner as Betterworks links meeting analysis with development plans and learning tools.

By Joseph Gabriel Lagonsin • 4 min read • Last week

Stories from Other Regions

Conversational AI stories

Backbase launches conversational banking for banks
Risk & Compliance

Backbase launches conversational banking for banks

Banks using the new software can resolve routine requests in chat or by voice, while keeping tighter control over approvals and audits.

By Karen Joy Bacudo • 4 min read • Yesterday
OneAdvanced launches IQ Chat for regulated sector users
Digital Transformation

OneAdvanced launches IQ Chat for regulated sector users

The new interface aims to keep staff in approved systems, reducing reliance on unauthorised consumer AI tools in regulated workplaces.

By Joseph Gabriel Lagonsin • 4 min read • 2 days ago
ZYMIX launches UK social super app for Gen Z users
Fintech

ZYMIX launches UK social super app for Gen Z users

The app aims to cut the need for Gen Z users to juggle separate services, as UK adults now use 41 apps a month on average.

By Sofiah Nichole Salivio • 4 min read • Last week
NatWest tests AI spending insights & fraud support
Data Protection

NatWest tests AI spending insights & fraud support

Customers will be able to query spending patterns in natural language as the bank expands in-house AI after launching fraud triage support.

By Karen Joy Bacudo • 4 min read • Last week
Australian shoppers warm to AI for holiday shopping
Data Protection

Australian shoppers warm to AI for holiday shopping

Budget-conscious households are embracing AI for practical holiday tasks, with confidence rising fastest among the eight markets surveyed by Sinch.

By Raphael Veloso • 4 min read • Last week