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Talkdesk launches proactive AI agents for retail, finance
Digital Transformation

Talkdesk launches proactive AI agents for retail, finance

Retailers and lenders could recover lost sales and automate compliance-heavy outreach as Talkdesk expands AI beyond inbound service tasks.

By Karen Joy Bacudo • 3 min read • Last week
GoTo launches unified AI customer experience platform
Unified Communications

GoTo launches unified AI customer experience platform

Small businesses could cut support complexity as the new system links calls, chat and AI tools in one place, helping staff manage customers faster.

By Joseph Gabriel Lagonsin • 3 min read • Last week
AWS launches agentic shopping assistant for retailers
Digital Transformation

AWS launches agentic shopping assistant for retailers

Retailers could deploy branded AI shopping assistants in about 60 days, as AWS opens Amazon-tested technology to external merchants.

By Joseph Gabriel Lagonsin • 4 min read • Last week
Kore.ai launches Artemis AI platform on Microsoft Azure
Data Protection

Kore.ai launches Artemis AI platform on Microsoft Azure

Enterprises under pressure to prove AI returns may gain tighter controls as Kore.ai's Artemis moves from pilots to production on Microsoft Azure.

By Sean Mitchell • 5 min read • Last week
8x8 sees surging AI demand as usage revenue jumps 70%
Software-as-a-Service

8x8 sees surging AI demand as usage revenue jumps 70%

Businesses are shifting to AI-led customer service, lifting 8x8's usage-based revenue by more than 70% in the quarter.

By Joseph Gabriel Lagonsin • 4 min read • Last week
Informatica expands Google Cloud tie-up with CLAIRE GPT
Hybrid Cloud

Informatica expands Google Cloud tie-up with CLAIRE GPT

Google Cloud customers will be able to query governed data in natural language as Informatica pushes its AI tools into Gemini Enterprise workflows.

By Joseph Gabriel Lagonsin • 4 min read • Last week
Apple registers genai subdomain ahead of WWDC AI pitch
Data Protection

Apple registers genai subdomain ahead of WWDC AI pitch

Developers could get a clearer AI roadmap at WWDC, after a newly registered subdomain fuelled speculation about Apple's next software pitch.

By Sean Mitchell • 3 min read • Last week
Workday launches AI agents for IT support & travel
Digital Transformation

Workday launches AI agents for IT support & travel

Employees could see fewer helpdesk calls and expense reports as Workday rolls out agents that automate IT support and business travel tasks.

By Sofiah Nichole Salivio • 4 min read • Last month
OwlTing launches AI hotel booking engine for agents
Digital Transformation

OwlTing launches AI hotel booking engine for agents

Hotels and booking platforms could gain a new sales channel as OwlTing starts handling AI agent-led reservations, payments and payouts.

By Karen Joy Bacudo • 4 min read • Last month
Google adds Gemini-powered ads to AI search results
Personalisation

Google adds Gemini-powered ads to AI search results

Advertisers stand to gain new placements as Google pushes sponsored content into conversational search and AI-generated shopping advice.

By Sofiah Nichole Salivio • 4 min read • Last month
Miro adds AI agents & integrations for team workspaces
Digital Transformation

Miro adds AI agents & integrations for team workspaces

The new connectors let teams keep AI-generated work visible on a shared canvas, reducing siloed chats and manual rework across apps.

By Sean Mitchell • 5 min read • Last month
Druid AI report finds sector gaps in live agent use
Digital Transformation

Druid AI report finds sector gaps in live agent use

Live AI agents are most often used in narrow front-line tasks, with sector differences exposing gaps in off-hours cover and handovers to staff.

By Sofiah Nichole Salivio • 4 min read • Last month
Google unveils AI search & agent tools at I/O 2026
Personalisation

Google unveils AI search & agent tools at I/O 2026

Search now blends text, images and files as Google rolls out a single AI experience and background agents to over 1 billion users.

By Mark Tarre • 5 min read • Last month
Affinda launches conversation tool for document workflows
Digital Transformation

Affinda launches conversation tool for document workflows

The new system could cut document automation setup from months to minutes for firms facing heavy paperwork and limited technical resources.

By Mark Tarre • 4 min read • Last month
Mira AI agent launches inside Telegram group chats
Blockchain

Mira AI agent launches inside Telegram group chats

The wider release gives Telegram users a way to use AI in group chats, as Mira passes 2 million users and more than 50,000 groups.

By Sofiah Nichole Salivio • 3 min read • Last month
AI to wipe out 49% of customer service jobs by 2030
Data Analytics

AI to wipe out 49% of customer service jobs by 2030

Routine call-handling jobs face the sharpest risk as AI agents take over most customer queries, forcing firms to retrain staff quickly by 2030.

By Sean Mitchell • 3 min read • Last month
Google unveils Gemini AI push across Search & apps
Data centers

Google unveils Gemini AI push across Search & apps

Search users will get background AI agents and custom layouts as Google broadens Gemini across its apps, YouTube and Workspace.

By Mark Tarre • 4 min read • Last month

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