Conversational AI Stories - Page 4

Indian Stories

Conversational AI stories

Blue Machines AI launches Project Icebreaker for BFSI

Five Indian financial firms will get free support to shift AI pilots into live customer-service systems under a new Blue Machines AI programme.

By Joseph Gabriel Lagonsin • 4 min read • Last month

Global Stories

Conversational AI stories

Software-as-a-Service

Genesys unveils AI tools to orchestrate customer journeys

The shift could help companies manage AI-driven service queries more securely as Genesys adds governance and context across customer journeys.

By Sean Mitchell • 4 min read • Last month

Supply Chain

Microsoft revamps responsible AI rules amid agentic risks

Faster agentic AI adoption is forcing tighter oversight, with new controls on permissions, monitoring and cyber-risk systems.

By Sean Mitchell • 4 min read • Last month

Data governance

Microsoft expands AI oversight in 2026 transparency report

New controls and tests are being added as agentic AI systems spread, with Microsoft warning that risks now span tools, data and users.

By Joseph Gabriel Lagonsin • 4 min read • Last month

Software-as-a-Service

Innovid adds Meta ads MCP to NIVO AI for marketers

Advertisers can now check Meta campaign health and spot optimisation opportunities inside NIVO without juggling separate dashboards.

By Sofiah Nichole Salivio • 3 min read • Last month

Internet of Things

LG unveils ThinQ Claw AI agent for connected home platform

The text-based agent aims to simplify control of connected appliances by letting users describe plans in natural language rather than set routines.

By Mark Tarre • 4 min read • Tue, 1st Sep 2026

Network Infrastructure

Infobip WhatsApp assistant cuts Overseas Express queries

Routine parcel-status checks are shifting to WhatsApp, easing pressure on support teams as Overseas Express cuts enquiries by more than 60%.

By Joseph Gabriel Lagonsin • 4 min read • Fri, 28th Aug 2026

Phishing

AI scams make phishing harder to spot, Vertech warns

Businesses are being urged to verify payment requests independently as AI makes phishing emails, calls and chats far harder to spot.

By Joseph Gabriel Lagonsin • 4 min read • Fri, 28th Aug 2026

Digital Transformation

NiCE opens ANZ event as contact centres rethink AI

Australian contact centres are replacing early AI tools rather than dropping them, with chatbots still the top investment priority over the next 12 months.

By Mark Tarre • 4 min read • Thu, 27th Aug 2026

Customer Experience

AI agents expose revenue gaps across major websites

Most major websites are unprepared for AI agents, with D3 Research finding 84% of readable policy files scored a D or F.

By Mark Tarre • 4 min read • Thu, 27th Aug 2026

Software-as-a-Service

OpenAI launches Admin plugin for ChatGPT Work & Codex

Workspace managers can now handle access, spending and user changes in ChatGPT Work and Codex without switching between separate admin tools.

By Mark Tarre • 4 min read • Thu, 27th Aug 2026

Data Analytics

Worth launches real-time decisions for small firms

Small business borrowers could get approvals in minutes as the platform cuts manual checks for banks and lenders processing applications.

By Karen Joy Bacudo • 4 min read • Thu, 27th Aug 2026

Software-as-a-Service

Coralogix adds Macquarie Capital in Series F extension

Macquarie Capital Venture Capital will help Coralogix expand in Australia and New Zealand as enterprise demand for observability tools rises.

By Karen Joy Bacudo • 4 min read • Wed, 26th Aug 2026

Stories from Other Regions

Conversational AI stories

Software-as-a-Service

Centeca appoints first Head of AI Strategy & Enablement

The new post formalises Centeca's AI work as it expands generative tools across finance, retail and compliance, while keeping tighter control on risk.

By Sofiah Nichole Salivio • 4 min read • Last month

Software-as-a-Service

Sinch partners Coderra on AI messaging for Australia

Australian retailers will gain automated chat support as the tie-up combines AI agents with Sinch's messaging network across multiple digital channels.

By Sean Mitchell • 3 min read • Mon, 31st Aug 2026