Customer data stories
Customer-centric cybersecurity incident response vital for businesses
Striking a balance between data protection compliance and customer trust is pivotal, making a customer-centric cybersecurity incident response crucial, says a statement from Logicalis Australia.
Pacific International boosts data protection with SearchInform solution
Industrial service provider, Pacific International, bolsters cybersecurity with deployment of DLP solution from software firm, SearchInform, enhancing data leak prevention.
Searchspring partnership boosts personalised eCommerce
Searchspring's integration with Dotdigital set to transform email campaigns by tailoring product offerings based on customer's past interactions.
Medallia launches Agile Research for advanced market insights
Medallia, Inc. unveils Medallia Agile Research, an advanced self-service market research tool integrated into its Experience Cloud, aimed at enabling fast, comprehensive surveys and data collection while preserving the integrity of an organisation's data history.
Trade Me sees 20% campaign performance improvement using new tools
New Zealand's largest online auction site, Trade Me, has improved campaign performance by 20% using AI predictive models and tools to optimise personalisation.
Simplifying the security challenge of operating in multi-cloud
Overcoming the challenging complexity of multi-cloud operations requires an innovative approach to security focusing on cloud, clusters, containers, customer data and code, commonly referred to as the '5 C’s'.
Twilio honours AI startups pushing innovation in customer engagement
Twilio honoured innovative startups utilising Generative AI and Twilio's suites to enhance digital communication for customer experiences in its AI Startup Searchlight awards.
Data Privacy Day: Zoho highlights the need for more education
Data Privacy Day: Zoho stresses the vital need for businesses to educate themselves, increase transparency and bolster data privacy practices as AI use intensifies.
Data Privacy Day: Vectra AI emphasises a proactive approach
In celebration of International Data Privacy Day, Vectra AI's Chris Fisher stresses the need for organisations to take a proactive stance in improving data protection measures.
Sternum & ChargePoint secure Home Flex against IoT vulnerabilities
In a bid to combat IoT vulnerabilities, security firm Sternum collaborates with ChargePoint to enhance the protection of ChargePoint Home Flex, following the uncovering of significant security flaws.
CybeReady releases new Data Privacy Toolkit for CISOs
Global security firm, CybeReady, introduces a free Data Privacy CISO Toolkit to support data protection initiatives, coinciding with Data Privacy Week.
71% of Australian small businesses view cyber attacks as major risk
Cybersecurity threats are escalating for Australian small businesses, with 71% viewing it as a major risk, says a global study by McAfee and Dell Technologies.
Eagle Eye launches EagleAI for grocery, retail personalisation
Eagle Eye debuts data science solution EagleAI, promising bespoke promotions and heightened customer loyalty for global retailers and grocers via AI-powered personalisation.
Intel and DigitalBridge launch enterprise AI firm Articul8
Intel and DigitalBridge have launched Articul8, an independent AI company delivering comprehensive GenAI platform solutions with safeguarded, scalable and varied deployment options.
Global modular data centres market to reach $81.2bn by 2030
The global modular data centres market is anticipated to surge to USD$81.2bn by 2030, due to efficiency and flexibility, says Research and Markets report.
Safetica partners with Kaira to boost data security in APAC region
Safetica forms strategic alliance with Kaira to enhance data security solutions and cater to increasing cybersecurity needs in the APAC region.
Jscrambler secures PCI DSS v4.0 compliance boosting client-side protection
Jscrambler, a client-side protection platform, achieves PCI DSS v4.0 compliance, showcasing their commitment to secure transactions.
Certinia integrates advanced AI in service-oriented platform for improved efficiency
US tech firm, Certinia, integrates advanced AI into its service-oriented platform, aiming to revolutionise enterprise operations globally.
Cheap as Chips streamlines operations with SOTI MobiControl solution
Cheap as Chips improves store operations across remote Australia using SOTI MobiControl solution, enabling better connectivity and enhanced customer service.
Eagle Eye Group appoints first Chief Artificial Intelligence Officer
Eagle Eye Group hires Jean-Matthieu Schertzer as its first Chief AI Officer, aiming to bolster AI-driven personalised retail promotions.
Ecosystm & Verint Playbook highlights wider scope needed for CX strategies
New Ecosystm and Verint Playbook suggests businesses need to broaden their CX strategies beyond generic telephony-based systems.
Indian banks embrace FICO Platform for business growth
Indian private-sector banks are adopting the FICO Platform to enhance growth and decision-making via AI capabilities.
Zoom looks to enhance CX with AI-powered refinements
Zoom is set to enhance its AI-powered customer experience suite, improving services for businesses of all sizes.
The surprising reason customers are abandoning digital transactions
Businesses need to create easy, secure and personalised buying experiences that alleviate security concerns without collecting too much personal data.