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Customer engagement Stories - Page 21

Global Stories

Customer engagement stories

DAS Fire appoints new leaders to drive UK & Ireland growth
Hyperscale

DAS Fire appoints new leaders to drive UK & Ireland growth

DAS Fire appoints David Parry as Managing Director and Paul Darke as Executive Director to boost UK and Ireland growth in data centre fire safety.

By Melvin Hipolito • 3 min read • Wed, 3rd Dec 2025
Thryv launches AI marketing tool to boost home service growth
Customer Relationship Management

Thryv launches AI marketing tool to boost home service growth

Thryv has launched an AI marketing tool in Australia and New Zealand to help home service businesses automate sales and boost their online presence.

By Sean Mitchell • 3 min read • Wed, 3rd Dec 2025
Eagle Eye reshapes APAC leadership to boost USD $10 million growth
Digital Transformation

Eagle Eye reshapes APAC leadership to boost USD $10 million growth

Eagle Eye restructures APAC leadership with new key appointments to accelerate growth beyond USD $10 million in the Asia-Pacific region.

By Melvin Hipolito • 3 min read • Tue, 2nd Dec 2025
WayScape unifies Australian real estate with AI-driven platform
Customer Experience

WayScape unifies Australian real estate with AI-driven platform

WayScape launches AI-driven platform uniting Australian real estate agents, managers and buyers, streamlining data, communication and transactions.

By Sean Mitchell • 2 min read • Mon, 24th Nov 2025
AI reshapes CFO challenges as investor scrutiny shifts focus
Data Analytics

AI reshapes CFO challenges as investor scrutiny shifts focus

Q4 says that as AI reshapes CFO roles, finance chiefs are facing detailed questions on AI strategies, capital allocation, and future compliance costs.

By Jake MacAndrew • 3 min read • Sat, 22nd Nov 2025
Consilium unveils UniCampaign 15 with AI for smarter outreach
Customer Relationship Management

Consilium unveils UniCampaign 15 with AI for smarter outreach

Consilium Software launches UniCampaign Version 15, featuring AI-powered automation and enhanced compliance for smarter, multi-channel enterprise outreach.

By Sean Mitchell • 3 min read • Fri, 21st Nov 2025

Stories from Other Regions

Customer engagement stories

Publicis Sapient gains AWS recognition for enterprise agentic AI
Digital Transformation

Publicis Sapient gains AWS recognition for enterprise agentic AI

Publicis Sapient has earned AWS's Agentic AI Specialisation, showcasing its skill in deploying autonomous AI systems for enterprises across multiple sectors.

By Melvin Hipolito • 3 min read • Mon, 1st Dec 2025
Half of New Zealand's small businesses lack websites as consumers turn away from social media
Customer Experience

Half of New Zealand's small businesses lack websites as consumers turn away from social media

Nearly half of New Zealand's small businesses lack a website, despite 74% of consumers valuing websites over social media for engaging with organisations.

By Sean Mitchell • 3 min read • Mon, 1st Dec 2025
AI & ethical messaging set to shape UK customer experience
Customer Experience

AI & ethical messaging set to shape UK customer experience

Infobip forecasts that AI, ethical messaging, and new channels like RCS will transform UK customer experience by 2026, focusing on real-time personalisation and trust.

By Catherine Knowles • 2 min read • Fri, 28th Nov 2025
Frameshop quiz helps public spot AI art amid deepfake surge
Customer Experience

Frameshop quiz helps public spot AI art amid deepfake surge

Frameshop has launched an online quiz to help users distinguish between genuine photos and AI-generated art amid rising deepfake concerns.

By Melania Watson • 3 min read • Fri, 28th Nov 2025
RingCentral launches AI Receptionist in Australia from AUD $62
Data Analytics

RingCentral launches AI Receptionist in Australia from AUD $62

RingCentral has launched its AI Receptionist in Australia from AUD $62 monthly, automating call handling with generative AI for businesses of all sizes.

By Catherine Knowles • 3 min read • Fri, 28th Nov 2025
Luke Clifton joins ATA Board as alliance shifts focus to leaders
Network Infrastructure

Luke Clifton joins ATA Board as alliance shifts focus to leaders

Luke Clifton of Macquarie Technology Group joins the Australian Telecommunications Alliance Board, reflecting a shift to leadership with sector expertise.

By Melvin Hipolito • 2 min read • Thu, 27th Nov 2025
How CPG brands can win customers through immersive packaging technology
Customer Experience

How CPG brands can win customers through immersive packaging technology

Immersive packaging tech lets CPG brands engage shoppers instantly, boosting trust and loyalty at the crucial moment they hold a product in hand.

By Kimming Yap • 4 min read • Mon, 24th Nov 2025
Shifting 10% of spend to small retailers could add NZD $11 billion
Customer Experience

Shifting 10% of spend to small retailers could add NZD $11 billion

Shifting 10% of New Zealand household spending to small retailers could boost their economy by NZD $11 billion, says Xero analysis ahead of Black Friday.

By Melania Watson • 3 min read • Mon, 24th Nov 2025
Building trust in AI-driven subscription services in 2026
Customer Experience

Building trust in AI-driven subscription services in 2026

In 2026, transparency in AI is vital for subscription services to build trust, ensure fairness, and maintain customer loyalty amid rising ethical concerns.

By Mike Galyen • 5 min read • Sat, 22nd Nov 2025
CPaaS set to surpass contact centres as data & RCS evolve
Unified Communications

CPaaS set to surpass contact centres as data & RCS evolve

By 2026, CPaaS may surpass traditional contact centres as RCS adoption and AI drive automated, interactive customer engagement experiences.

By Jake MacAndrew • 3 min read • Sat, 22nd Nov 2025
European eCommerce marketers struggle with Black Friday personalisation
Customer Experience

European eCommerce marketers struggle with Black Friday personalisation

Nearly all European eCommerce marketers view personalisation as vital, yet 27% find it hard to tailor Black Friday offers amid heavy workloads.

By Melvin Hipolito • 2 min read • Fri, 21st Nov 2025
Marketers struggle to personalise Black Friday offers despite need
Customer Experience

Marketers struggle to personalise Black Friday offers despite need

Nearly all marketers see personalisation as vital for Black Friday, yet 27% struggle to tailor offers, risking customer loyalty and sales opportunities.

By Melvin Hipolito • 2 min read • Fri, 21st Nov 2025