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Customer engagement Stories - Page 30

Global Stories

Customer engagement stories

Dr. Bronner's boosts Australian sales by 55% after Amazon refresh
Customer Experience

Dr. Bronner's boosts Australian sales by 55% after Amazon refresh

Dr. Bronner's monthly Amazon sales in Australia surged by 55% after Pattern revamped its storefront, boosting revenue and customer engagement.

By Melvin Hipolito • 3 min read • Tue, 12th Aug 2025
Visa appoints Meble Tin to lead Oceania marketing from Sydney
Fintech

Visa appoints Meble Tin to lead Oceania marketing from Sydney

Visa has appointed Meble Tin as Head of Marketing for Oceania, leading efforts from Sydney to boost brand and client engagement across the region.

By Melvin Hipolito • 3 min read • Tue, 12th Aug 2025
8x8 launches The Power of You campaign to spotlight customers
Unified Communications

8x8 launches The Power of You campaign to spotlight customers

8x8 launches The Power of You campaign, spotlighting customer achievements and experiences over product features in a human-centred approach.

By Catherine Knowles • 3 min read • Fri, 8th Aug 2025
Omnissa expands leadership team to drive partner led growth
Customer Experience

Omnissa expands leadership team to drive partner led growth

Omnissa bolsters leadership with three senior hires to accelerate partner-led growth and expand its global digital workspace market presence.

By Jed Nykolle Harme • 3 min read • Fri, 8th Aug 2025
8x8 reports surge in AI-powered CX adoption & unveils new tools
Unified Communications

8x8 reports surge in AI-powered CX adoption & unveils new tools

8x8 reports a 150% rise in AI-powered customer interactions and unveils new tools enhancing CX with AI-driven insights and secure payment options.

By Shannon Williams • 4 min read • Thu, 7th Aug 2025
NP Digital Australia reports record H1 2025 with AI investment
Data Analytics

NP Digital Australia reports record H1 2025 with AI investment

NP Digital Australia achieved a record H1 2025, onboarding eight new clients and boosting AI, analytics, and creative marketing capabilities nationwide.

By Kaleah Salmon • 3 min read • Wed, 6th Aug 2025
Keith Bird named Executive Vice President to lead KnowBe4 global growth
Customer Experience

Keith Bird named Executive Vice President to lead KnowBe4 global growth

Keith Bird joins KnowBe4 as Executive Vice President to drive international growth across Europe, Middle East, Africa, Asia-Pacific, Japan, and Latin America.

By Jed Nykolle Harme • 3 min read • Fri, 1st Aug 2025
Onix acquires UJET unit to boost AI customer solutions on Google Cloud
Digital Transformation

Onix acquires UJET unit to boost AI customer solutions on Google Cloud

Onix has acquired UJET's professional services unit to enhance AI-driven customer engagement solutions on Google Cloud across multiple industries.

By Shannon Williams • 4 min read • Thu, 31st Jul 2025
Infobip named Leader in 2025 Gartner Magic Quadrant for CPaaS
Unified Communications

Infobip named Leader in 2025 Gartner Magic Quadrant for CPaaS

Infobip is named a Leader in Gartner's 2025 Magic Quadrant for CPaaS, topping Completeness of Vision for the first time in its third consecutive year.

By Catherine Knowles • 3 min read • Wed, 30th Jul 2025

Stories from Other Regions

Customer engagement stories

Brands overlook 'identity resolution gap' in AI-driven customer data era - expert warns
Customer Experience

Brands overlook 'identity resolution gap' in AI-driven customer data era - expert warns

Most brands invest in customer data unification yet overlook identity resolution, crucial for personalised AI strategies and effective retail media use.

By Billy Loizou • 4 min read • Tue, 12th Aug 2025
Techcombank reappoints Dr Jens Lottner as CEO to lead next phase
Digital Transformation

Techcombank reappoints Dr Jens Lottner as CEO to lead next phase

Techcombank has reappointed Dr Jens Lottner as CEO from 2025 to 2030, recognising his leadership in driving growth and digital transformation.

By Melvin Hipolito • 3 min read • Tue, 12th Aug 2025
Smart Communications acquires Pendula to boost AI in customer chat
Data Analytics

Smart Communications acquires Pendula to boost AI in customer chat

Smart Communications acquires Pendula to enhance AI-driven orchestration, boosting customer engagement across SMS, email, WhatsApp, and RCS in regulated sectors.

By Melvin Hipolito • 4 min read • Tue, 12th Aug 2025
RingCentral, NiCE extend partnership to boost enterprise CX
Unified Communications

RingCentral, NiCE extend partnership to boost enterprise CX

RingCentral and NiCE have extended their partnership to enhance AI-driven communications and contact centre solutions for enterprises in Australia and globally.

By Jed Nykolle Harme • 4 min read • Sat, 9th Aug 2025
Gibson boosts email revenue 120% with SAP Emarsys tools
Customer Experience

Gibson boosts email revenue 120% with SAP Emarsys tools

Gibson's email revenue soars 120% and engagement doubles after using SAP Emarsys, boosting direct-to-consumer sales and personalised marketing efforts.

By Jed Nykolle Harme • 4 min read • Wed, 6th Aug 2025
Access4 unveils Ai Amplify voice assistant for channel partners
Unified Communications

Access4 unveils Ai Amplify voice assistant for channel partners

Access4 has launched Ai Amplify, an AI voice assistant on its SASBOSS platform, enhancing call handling and customer engagement for channel partners.

By Melania Watson • 2 min read • Wed, 6th Aug 2025
Portnox elevates Alison Dixon, launches Technical Account team
Customer Experience

Portnox elevates Alison Dixon, launches Technical Account team

Portnox appoints Alison Dixon as Chief Customer Officer and launches a Technical Account team to enhance proactive customer support and partnerships.

By Jed Nykolle Harme • 3 min read • Wed, 6th Aug 2025
Exclusive: Sarah Richardson on AI, loyalty and global ALA push
Customer Experience

Exclusive: Sarah Richardson on AI, loyalty and global ALA push

AI is revolutionising Australia's loyalty sector, driving growth and innovation with a strong focus on ethics, data privacy and workforce transformation.

By Melania Watson • 6 min read • Fri, 1st Aug 2025
One NZ & Advantai Group partner to boost branded mobile services
Network Infrastructure

One NZ & Advantai Group partner to boost branded mobile services

One NZ and Advantai Group partner exclusively to help NZ brands launch branded mobile services faster and cheaper using One NZ's award-winning network.

By Catherine Knowles • 4 min read • Thu, 31st Jul 2025