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Customer engagement Stories - Page 31

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Customer engagement stories

DXC launches AI-powered platform to transform life insurance
Unified Communications

DXC launches AI-powered platform to transform life insurance

DXC Technology unveils AI-driven platform, DXC Assure Illustrations, to speed up and personalise life insurance policy projections globally.

By Sean Mitchell • 3 min read • Thu, 24th Jul 2025
Pipe launches four AI agents to streamline small business funding
Fintech

Pipe launches four AI agents to streamline small business funding

Pipe has launched four AI agents to speed up small business funding, automating fraud checks and payments to cut decision times from weeks to minutes.

By Sean Mitchell • 4 min read • Thu, 24th Jul 2025
DXC unveils AI platform to transform life insurance projections
Software-as-a-Service

DXC unveils AI platform to transform life insurance projections

DXC Technology launches Assure Illustrations, an AI-driven platform to simplify personalised life insurance projections for advisors and customers globally.

By Melvin Hipolito • 3 min read • Thu, 24th Jul 2025
ADMA forms new Advisory Committee to advance ethical marketing
Digital Transformation

ADMA forms new Advisory Committee to advance ethical marketing

ADMA has formed a new Advisory Committee with leaders from top Australian firms to advance ethical marketing and shape industry futures.

By Kaleah Salmon • 4 min read • Thu, 24th Jul 2025
Sinch launches Model Context Protocol to drive AI messaging
Customer Experience

Sinch launches Model Context Protocol to drive AI messaging

Sinch launches Model Context Protocol to enable AI agents to handle compliant real-time messaging, voice, email, and verification across channels globally.

By Catherine Knowles • 4 min read • Fri, 18th Jul 2025
Boost.ai launches on AWS Marketplace to aid secure AI adoption
Data Protection

Boost.ai launches on AWS Marketplace to aid secure AI adoption

Boost.ai launches on AWS Marketplace to help enterprises in regulated sectors adopt secure, compliant AI agents with rapid deployment and strong data protection.

By Catherine Knowles • 3 min read • Fri, 18th Jul 2025
Arquelle Shaw named President Americas to drive Equinix growth
Digital Transformation

Arquelle Shaw named President Americas to drive Equinix growth

Equinix has appointed Arquelle Shaw as President, Americas, to lead growth and strategy across the US, Canada, and Latin America, starting immediately.

By Jed Nykolle Harme • 3 min read • Fri, 18th Jul 2025
Capgemini & Anchora among winners at 2025 Adobe ANZ Partner Awards
Unified Communications

Capgemini & Anchora among winners at 2025 Adobe ANZ Partner Awards

Capgemini won Adobe's 2025 ANZ Partner of the Year, while Anchora was named Emerging Partner for their impact on Adobe Experience Cloud success.

By Sean Mitchell • 3 min read • Thu, 17th Jul 2025
Celonis names Dilipkumar Khandelwal to lead customer success
Digital Transformation

Celonis names Dilipkumar Khandelwal to lead customer success

Celonis has appointed Dilipkumar Khandelwal as Chief Customer Officer and India Advisory Board Chairman to boost global AI-driven customer success.

By Jed Nykolle Harme • 3 min read • Wed, 16th Jul 2025
AI Appreciation Day: What it means for the future of customer engagement
Customer Relationship Management

AI Appreciation Day: What it means for the future of customer engagement

AI innovations are transforming customer engagement by unifying fragmented data and enabling real-time personalisation for enhanced experiences.

By Staff Writer • 7 min read • Mon, 14th Jul 2025
Black Pearl Group to acquire B2B Rocket in AI sales deal
Customer Experience

Black Pearl Group to acquire B2B Rocket in AI sales deal

Black Pearl Group will acquire US AI sales firm B2B Rocket, combining platforms to boost automation and drive growth with a USD $2.1m revenue earn-out deal.

By Melvin Hipolito • 3 min read • Mon, 14th Jul 2025

Stories from Other Regions

Customer engagement stories

Optus launches Expert AI to boost frontline customer service
Customer Experience

Optus launches Expert AI to boost frontline customer service

Optus has introduced Expert AI, powered by Google Cloud, to assist frontline staff and enhance customer service with real-time insights and faster resolution.

By Melania Watson • 3 min read • Wed, 30th Jul 2025
Customer Science buys Friendly Persuasion to boost CX solutions
Digital Transformation

Customer Science buys Friendly Persuasion to boost CX solutions

Customer Science has acquired Sydney's Friendly Persuasion, launching a new CX Communications division to enhance written customer experience solutions.

By Melvin Hipolito • 3 min read • Wed, 30th Jul 2025
Starflyer adopts iLoyal platform to enhance loyalty programme
Data Analytics

Starflyer adopts iLoyal platform to enhance loyalty programme

STARFLYER has upgraded its STAR LINK loyalty programme with IBS Software's iLoyal platform to modernise customer engagement and enhance passenger experience.

By Catherine Knowles • 3 min read • Fri, 25th Jul 2025
Fresha sees higher engagement after switching to RCS messaging
Customer Experience

Fresha sees higher engagement after switching to RCS messaging

Fresha has boosted customer engagement with a 41.3% read rate and 7.1% more reviews after switching from SMS to secure RCS messaging powered by Twilio and Google.

By Melania Watson • 3 min read • Wed, 23rd Jul 2025
Confluent Cloud now available for AI solutions in AWS Marketplace
Hyperscale

Confluent Cloud now available for AI solutions in AWS Marketplace

Confluent Cloud is now available in AWS Marketplace, enabling faster, real-time data streaming for AI agents and workflows across organisations.

By Melvin Hipolito • 3 min read • Thu, 17th Jul 2025
Australian shoppers embrace more touchpoints for online discovery
Customer Experience

Australian shoppers embrace more touchpoints for online discovery

Australian shoppers use an average of 4.8 touchpoints for product discovery, blending online search, social media, and influencer input amid easing cost pressures.

By Melvin Hipolito • 4 min read • Wed, 16th Jul 2025
Experian & Stryd boost broker insights with open banking data
Fintech

Experian & Stryd boost broker insights with open banking data

Experian and Stryd have teamed up to offer Australian mortgage brokers enhanced client insights using open banking data and product pricing.

By Kaleah Salmon • 3 min read • Fri, 11th Jul 2025